Canadian Appliance Source - Burnaby Reviews 

Buyers beware. Buy your major appliances elsewhere. Here's my experience.

I went to the store searching for a washer and dryer that would fit my laundry closet, which is just 27" wide. To my surprise, one of the washers measured only 26.5"! The salesman even confirmed that this particular washer is one of the slimmest models. So, I was excited to buy it.

The problem started on the day of delivery. When the delivery team arrived, they removed all the packaging, including plastics, and broke the styrofoam outside our home, on the street outside our building, keeping them in their truck. They did not conduct a walkthrough to the appliance's final destination, as mentioned in their delivery process and preparation steps video (starting at 0:48). They did not identify potential challenges with the installation but simply unpacked the appliances on the street outside our home and brought the units directly inside.

When they tried to install the washer, to our surprise, it wouldn't fit because it measured 27" in width. The delivery person led us to believe that the units might fit into our space if we removed the closet trim, and we arranged for a later installation, so we accepted the order. However, when we asked someone to look into removing the trims, we realized that the washer still would not fit because there wasn't enough space to pivot the machine into the laundry closet. Therefore, we decided to return the machines.

This is where our nightmare began. CAS was charging us a 25% restocking fee for each of the machines, which seemed ridiculous since it was not entirely our fault. We made several attempts to have them remove the restocking fee, but they only reduced it to 15% and offered us "discounts" to offset the cost. After numerous appeals, we ended up with a compact-sized machine at the price of a full-sized machine, plus more.

If you're considering buying a major appliance, I recommend that you go elsewhere.

Delivery was scheduled between 4-7 pm. No contact till 7:42 pm, automated message stating delivery was 10 minutes away. 2nd automated message at 8:07 pm. Appliances never delivered. No call. 2nd flip with this company. Horrible customer service. Do not waste your time or money with this company.

Good sale representative and convenient delivery system

My deal was actually cancelled at the end, due to the home delivery team was unwilling to provide any addional helps, even if just a tiny favor, resulted in delivery failure and unhappy convasation. I understand the delivery company had no obligation to provide additional helps beside the determined services, and my sales Harvey managed to fully refund me including the delivery fee, which has closed this inperfect shopping experience with a reasonable manner. What I appreciate was my sales person is willing to understand my situation, what I don't apprieciate was the delivery team had minimum communication before they came. I would sugguest the sales team could do a better KYC job while handling the sales, so that they can better understand customers' situation and provide advices and directions to facilitate a smooth delivery. At the end there's no unresolved issue, and I would still recommend CAS to my friends.

Carson was great to deal with. He answered my questions quickly and knowledgeably. Of course it helps a lot if you do a lot of your own research beforehand because there are so many things that can go wrong and you can get confused easily while looking and comparing all these choices. For example, I had carefully measured the height of my alcove which eliminated almost all of the GE fridges. Otherwise I would have bought a fridge that wouldn't fit, and that would have been my fault. So do your homework and your sales rep can help you without any pressure.

The dishwasher has rust and once we install it it’s leaking. While I called customer service they said they can’t help but ask me to fill form online and wait. But I m anxious to sort this out

The online agent was very helpful, and the item was ready to be picked up really quickly.

Wonderful sales person
Got to the point directly and helped search for the product and looked for the best deal and warranty - I purchased within 15 minutes of speaking with him

You were able to deliver the model that we had selected on time and at a fair price. I ordered on line with the live chat feature, which was very convenient and the service was excellent.

Good service and professional consultation provided by Salesman Nick.

The delivery men were excellent. Very careful and very knowledgeable.

Harvey our salesman was very helpful. He knew exactly the best product for what we are looking for. My husband and I will be coming back to this store again for future appliance purchases.

I believe because it is a relatively new thing for CAS at superstore. It took a long time to finish off the purchase. Hopefully this will approve as staff are more educated with the process.

Very helpful sales consultant and best of all they had what I needed in stock. Unlike some appliance dealers here there was no long wait time for items not carried in store. Also an easy to navigate web site with a huge selection. I'll be buying all my future applications from them.

Sales manager is very helpful and friendly. Also he is very patient with me to explain everything I was asking.

Don’t why i had to pickup my washing machine in you warehouse rather than in store i purchased