Harsh was very good to us, quickly understanding our needs and finding us the right stove. He was fun to deal with, and we got the price and delivery time that we needed. The stove arrived on time and... See more
Company replied
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We met Abhishek there. He was very patient with us as we took our time to select the dishwasher and then he gave us the best price. Delivery was free and efficient. We were getting constant notificati... See more
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After having a vey bad accident with my wall hung dryer, the service person researched online for me, and made suggestions. As an older person, using the internet to make a major purchase was made so... See more
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Bought washer dryer combo to fit in a small space. Sales person was very helpful and able to find what I needed at better price than other retailers. Delivery and installation was quick and professio... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Burnaby
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
7637 Edmonds St, V3N1B6, Burnaby, BC, Canada
- 6044098221
4.5
Excellent
183 reviews
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I had to replace both my washer and…
I had to replace both my washer and dryer and on both visits I was provided the best customer service
August 9, 2023
Beware of male chauvinism
I went to the Burnaby location to purchase an electric range for a rental unit. The salesperson kept talking to my husband, assuming the man would make the purchase. I was about to walk out when the salesperson realized the problem and directed me to another person who helped me. The female salesperson was helpful & respectful and placed the order and arranged for delivery.
August 1, 2023
Very knowledgeable salesman
Very knowledgeable salesman . I was the slow one. Love the delivery guys. Very nice and friendly
August 8, 2023
I had some trouble with finding the…
I had some trouble with finding the warehouse for the pick up of my appliance but otherwise was a quick and easy purchase. Will return for future appliance purchases.
August 1, 2023
Special request fridge
Needed a 36 inch fridge in white and you had the only one on the BC mainland. It was brought to the Victoria store for me to pick up. While I live 7 hr drive away you allowed me to pick it up on a Saturday.
July 31, 2023
Prompt and straightforward response…
Prompt and straightforward response from on line sales. Product in stock.
July 29, 2023
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Canadian Appliance Supplied Cheap Plastic Hook Up Parts Delivery Company Refuses to Hook Up with Cheap Parts!
Ahmad was wonderful to work with. Patient did not push while we took time to make our decision over a washer and dryer. He gave us a GREAT price. We asked questions and purchased over the phone/email and he was quick to respond even on his days off. Update Canadian Appliance gave the delivery company cheap hoses and plastic hook up parts and the delivery company refused to hook up washer and dryer because of the cheap unreliable plastic garbage Canadian Appliance sent. We now have to but what is needed and hook it up ourselves. Oh and my great sales person no longer works for the company!!!
July 28, 2023
Reply from Canadian Appliance Source - Burnaby
Hello Valerie,
Thank you for your feedback.
We regret to learn that your experience has been less than adequate.
Please note that the "plastic" part provided was sent with the appliance, by the manufacturer.
Per the manufacturer's standards, the unit must be installed with the parts provided by them, in order not to void the warranty on the appliance.
Our records show that our home delivery team tried to contact you about this and it went to voicemail.
You may always call us back at 1 833 227 0500 for more information.
Thank you kindly,
ST
CAS
Great experience
Firstly, we were happy with the sales process and that CAS was able to deliver within a few days. Secondly, the delivery team was polite, friendly and very professional. We would definitely shop here again.
August 3, 2023
Fast delivery / Stocks
The only merchandiser who have the stocks of the fridge I want and he got me convinced to buy it. It was just over the phone and it just happened. Fast delivery and I think I got the best deal! Will buy with them again
July 23, 2023
Superb customer service!!
The sales associate was able to give me a great discount. I was very satisfied with the customer service. The delivery went smoothly.
I was a little disappointed because the warehouse hours are very very limited so I had to pay extra for delivery.
July 20, 2023
Great prices and overall experience
Great prices and overall experience . Process is quick and easy.
July 22, 2023
No pressure
Gave me options on what I wanted .. didn’t feel pressured.opinion on what he thought on what I was buying .. not pressured on extended warranty .. honest opinion on what I was buying.. polite
July 15, 2023
Sales understood what I need and he did…
Sales understood what I need and he did a fantastic job helping me out to find a replacement fridge
July 21, 2023
Horrible way of dealing with warranty issues.
Transaction was smooth and my refrigerator was delivered fast. The problems started when appliance broke after two months. As it seems the store has no power and actual will to make Whirlpool act any way to fix the problem. Only way to contact the store is to email after sale department. They respond by email as well and they pass the lies the receive from Whirlpool. Sales person after first initial phone conversation doesn’t respond to our messages. It has been almost three weeks since our initial call for the repair and according to local repair company we have to wait minimum one more week for parts to arrive.
July 4, 2023
Reply from Canadian Appliance Source - Burnaby
Hi Mariusz,
Thank you for taking the time to share your feedback with us.
Please note, CAS receives all of the products we sell directly from the manufacturer, in their original packaging.
CAS does not sell refurbished appliances.
As such, we have no way of knowing if an appliance is defective.
This is why our manufacturers will stand in and address as they hold the warranty.
We can see that the parts have been ordered for the repair.
Once the technician have received them, you will be contacted for the service call.
Thank you kindly,
ST
CAS
Very happy with my new frigidaire,works well and so spacious.
Very good service ! All went smoothly.
July 15, 2023
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