Canadian Appliance Source - Burnaby Reviews 

The salesman was polite, knowledgable and eager to give me what I wanted in the new refrigerator department. Very thorough and friendly!

Very pleasant experience. The person on chat helped and called back to make sure I was able to place the order since the chat was getting disconnected many times. Then pick up was smooth and quick

I purchased an LG stacker washer/dryer in the CAS showroom. Harvey, a sales representative, assisted me with finding an appropriate stacked set for a tenanted rental apartment in Vancouver.
Both the stacked LG washer/dryer were paid for in full up front with the installation costs and a delivery and installation date (including the removal of the old unit) was scheduled.
The delivery team showed up, stated that no stacking kit was included in the purchase and the washer dryer could not be installed without it. I made a call immediately to Harvey asking why the delivery team did not have a stacking kit they required and that this issues needs to be solve that day. I requested that the install team return for the kit and finish the installation. Harvey stated that he would locate a kit and have it added to the order, however the installation could not take place any earlier than Monday (two days later).
The install team left with the old unit and placed both the new washer/dryer units in the entry area of the tenants’ apartment; who are now without laundry service.
Expecting to meet the installation team on Monday, I took the day off work and waited. Before noon, I called CAS to ask what the arrival time would be and was informed that no install team was scheduled that day. A call to Harvey went to voicemail so I called Customer Resolution. Here I was told the same thing. I explained the issue and Customer service agreed to pull the call with Harvey (where he stated Monday would be the soonest) and have a Manager contact me directly with an explanation.
No manager called.
Instead, Harvey called me and stated that despite purchasing a “stacked washer/dryer pair” and discussing in-depth with him while in the showroom my space limitations of 78” for the stackers, that it was in fact my fault for not explicitly saying I needed that kit. Clearly this was backpedaling as I explained that when I purchase a “stacked washer/dryer pair” it goes without saying that a “stacking kit” should come to the site with the units.
Harvey then stated that he tried to order the part, but it was on back order and unavailable for 3 to 6 weeks!
I asked why no one had emailed, called or texted to update me of the delay and was told “someone should have called you”.
My tenants are now without laundry for 3-6 weeks and I am responsible by law to provide them with paid personal laundry service, which is very expensive.

I was left with Harvey stating to me:
• there was no manager to talk to about the issue
• the mounting kit is not available anywhere
• the install team has moved on in priorities and I would have to wait anyway
• I would be refunded my installation fee

I insisted that Harvey track down the part and have the install team make my installation an immediate priority. He said he would call me back with a solution that day.

** I have not received a call back to date

What I DID do, is:
• called LG directly and located a compatible stacking kit Model number
• located the part at Reliable Parts in Coquitlam
• purchased it in person and picked it up
• called 6 different appliance installation companies in the Lower Mainland for assistance
• “Max” at Fast Track Appliances listened to my issue and prioritized the installation at 6pm that day and made this mess a success.
• problem solved

Conclusion:
• There is always a solution, IF someone cares enough
• I will never work with the Canadian Appliance Source as long as their employing “Harveys”
• Max at Fast Track Appliances is amazing. I gave him 5 stars, everyone should use them

CAS took a straight forward purchase and install and turned it into a test of mine and my tenants’ resolve and patience.
The 2 star rating is because no one but Harvey and the non-existent manager, that should’ve been involved, deserves this terrible review.
Use at your own discretion, as they don’t have anyone at the management level that will care about you, much less the “Harveys” that work for them.

UPDATE***
23-07-19
Someone at CAS has apologized for the poor experience ** see their reply below**, however I have not received the promised call from a Manager, nor has anyone followed through with their promise to return the hundreds of dollars paid for an install that never took place.

Again, be warned of this company! They will promise service and keep your money.

I appreciated the integrated and intuitive website that connected me and my pre-determined product order with a friendly and capable agent who called me right as I was completing my particulars in the order form. Aside from the web page offer to remove the old appliance at not cost, the sales agent further reduced my overall purchase price, essentially covering the cost of delivery. The price, even without the fee reductions related to both the new appliance delivery and old appliance removal, was still cheaper than the competitors whose delivery and removal charges would still have been applicable. I also purchased the 4-year extended warranty.

Great in-store service. Brijesh was very helpful and professional.
We would have given 5 stars but wished there was more selection of washing machines at the Edmonds store. Loved the handy location.

Great service and very professional!!

The sales person was knowledgeable & thorough. He listened well to all our parameters ( there were a lot ) and got us exactly what we needed.
The delivery system was efficient and kept itself up to date on the day ( through “track your delivery” and the guys very efficient, friendly and helpful.
All in all an excellent choice.

Great service and superb deals

Great experience , best price, great customer service, will defenitly use again!

Great job. Very professional and awesome service.

Friendly staff, good communication amongst different branches. Stove delivered on schedule. The glass panel on the inside of the oven was loose and I had to adjust the clamps. I bought a floor model so be sure to check it over thoroughly if you are doing the same. They can fix any deficiencies before delivering.

The sales associate Ammad was great to deal with and next day delivery was wonderful

The sales representative, Sachin, was very patient and helpful with payment and selection of model. The refrigerator is working great and the fit was perfect.

My salesperson was great. He did everything he could to help me purchase a new OTR microwave.I was frustated trying to get a good microwave and he helped.

My dishwasher installation worker arrived right at the beginning of the window I was provided. He completed the work promptly and did not even disturb our puppy.

The sales agent promised me several times that my delivery would be after 4pm as no one will be home before that time. the whole sale was done on that promise. then I receive a phone call telling me that my delivery window would be between 1-5:30. I had to get my wife to take the afternoon off of work to wait for the delivery. this is the second appliance I have bought from CAS this year and it may be the last.
EDIT: THE SALESPERSON PROMISED AFTER 4PM MULTIPLE TIMES. AT NO POINT WAS THE DELIVERY "WINDOW" EXPRESSED.

CAS would not transfer out of box item to an out of province store. I simply wanted to replace my cooktop with the same model I had already purchased from CAS. When I arrived at the store the distribution person would not be flexible and would not package it when I needed it.