Canadian Appliance Source - Burnaby Reviews 

Carson King the Account Executive in the showroom who dealt with us was a very knowledgeable and accommodating person. As senior's we needed to ask a few things to be repeated, and he was patient with us. He very kindly showed us the map to direct us to the warehouse, as we were not familiar with the location.
Sasha the warehouse associate who dealt with us was also very friendly and helpful.
We are pleased with the performance of the microwave in the short time that we have had it. Edna Michael

love my new fridge, it was delivered on Friday as promised..I had asked for a.m. delivery, but it was scheduled for the afternoon. It came just after 1:00 which was perfect (we had an event at 5:00), so it all worked out. We had a small issue, the buzzing from the ice maker, which we aren't using - Easy fix, support call was very helpful

Prompt efficient service, Friendly and helpful delivery guy very respectful and mannerable.

I was able to cancel my order easily and got my full deposit back.

Really friendly, informative, knowledgeable and pleasant sales person. Really felt like we mattered and that he wanted to make the best deal on the best product for us. Night and day above the standards seen in other “big box” appliance stores.

Very informative and gave me a good price.

Appliance price is good.

Coordination with Installation Contractor should be automated.
Installation and Appliance removal are pricy.

The appliance price changed 5 or 6 times over the course of a couple of days, and they weren't even willing to honor the price given to me on an official order.

The attitude of the salesman. His willingness to help and when we ran into a issue he resolved it as best as he good.

Efficient and courteous service! 👍

Carson made this experience much better. He was dedicated and very helpful allowing the order process to come to a fantastic conclusion.

I am very disappointed, I bought fridge , ordered number C2523791 ,but doesnot match-my old freezer. When I bought online I told the sale person the model number of my fridge and explain about my whole unit . With in one hour request for return, I didn’t open packing and didn’t plug in but now they are asking 25%restocking fee +delivery charge its a scam the sale person should be aware me when I bought but he didn’t mention, please don’t buy from Canadian appliance there return policy is scam i never buy anything in future

The sales process went well overall. It's an overall aggressive process but pricing was way cheaper than any other comparable stores. Everything was negotiated between chat and phone. We agreed on a full inclusive price for one dryer and one washer in 2 distinct delivery (without additional fees).

The first surprise came after the delivery of the first item. I got an email asking to pay additional fees. After multiple calls with their customer support team and sales, they finally agreed to respect the initial deal we had and waive the fees. This is what was agreed during the sales process and took also one full day of calls and emails to get this resolve. The Customer Support team was overall unhelpful. I was finally able to get resolve but this added un-necessary time and effort.

Then the next issue happened after the delivery of the second appliances. There was a visual flaw, as per the delivery team, and they offered an additional discount if I kept it. I agreed for the discount and kept them as the visual flaw was in the back and wasn't going to be visible. The delivery team then called the customer support team and I confirmed with them the discount and that if anything wasn't working correctly (and not just a visual flaw), they would help. After the installation, I noticed they aren't working properly.

Overall, the delivery team was great and on-time. I really liked the ability to track delivery.

After multiple calls and emails, this is still un-resolve. I have a broken dryer and Canadian Appliance Source doesn't provide any support.

Can’t beat prices
No heavy salesmanship
Great real time delivery

I purchased a compact washer dryer and took and payed for the white glove machine installation. When the delivery company came and inspected before delivery my tenants were told that delivery would not be made because the machines were not unhooked. I was told by the salesperson that the old machines would be carted off and the new ones installed. That did not happen.
We canceled right away and purchased from Corbeil.
The salesperson was extremely forward with what services Corbeil does and does not do WHEN DELIVERING. We even got $300. off .
My advice…make sure the delivery is done by the same company you buy from. Make sure the salesperson is forthright with everything expected during delivery.

The chat service, the price, the tracking of the delivery and the delivery itself were all outstanding!

Before arriving at the store we had searched the web to obtain an understanding of what we wanted in a new washer and dryer. Our plan was to visit a number of stores to obtain quotes.
As Canadian was new to our neighbourhood we decided to visit there first.
The sales person was personable and knowledgeable. In putting our contract together we felt he genuinely worked to make us happy.
As a result we didn’t feel we needed more quotations and purchased our machines.

The stacking service requested was not delivered. End up spending extra to get it done!

Update:
The official reply doesn’t justify the fact that the service I ordered and promised was not delivered.
And stop mentioning that service is free. Because it’s added free as a selling point to secure the deal. If this free item was not added. You will not get this $1500+ order.
The point is the service promised during the sale was not delivered! That was wrong no excuse!