Incredible service from Neeraj—highly recommend! I had an amazing experience working with Neeraj at Canadian Appliance Source. I was looking into buying a laundry set, and she went completely... See more
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Diksha was very helpful and gave us an all-in quote and stood by that quote when we contacted her a few weeks later. She was able to quickly and efficiently make all the arrangements for the delivery... See more
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Staff were respectful and helpful. We were helped right away. Mr. Lovepreet explained well about the appliance we needed, gave us options to choose without pressuring us. Delivery staff were courte... See more
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The process was seemiless from start to finish. Lovepreet was detailed in the process and gave me the best value for the purchase.
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Coquitlam
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
101 Schoolhouse St., Unit 220, V3K4X8, Coquitlam, BC, Canada
- 6042820661
4.6
Excellent
2K reviews
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Wasn’t satisfied with the product when…
Wasn’t satisfied with the product when it arrived “new”. Very little customer service from the store front.
CAS doesn’t stand behind their product. The minute it’s purchased they made me deal directly manufacturer.
One good thing, they got the initial product quickly - but with all the waiting and dealing with manufacturer…not sure it was worth it.
June 18, 2023
Reply from Canadian Appliance Source - Coquitlam
Dear Customer,
Thank you for taking the time to share your feedback.
We regret to learn that your experience was less than adequate.
Please understand that CAS receives all appliances factory-sealed from the manufacturer and those are only unboxed after delivery/ pick up.
As such, it is impossible for us to know if an appliance is damaged or defective.
This is why, when an issue is reported, it needs to be addressed under the manufacturer's warranty.
Our records show that your file has been escalated with the manufacturer and we are currently waiting for a response.
You will be contacted by a resolution case manager as soon as we have an update.
Thank you kindly,
ST
CAS
Kitchen Aid Cooktop
The sales person I dealt with, Diksha Singla, was great.
The appliance arrived for pickup exactly when she said it would. When I picked it up at the Oakville store, the gentleman in the warehouse couldn’t have been more professional.
This is my first purchase at CAS and I would definitely shop here again.
June 17, 2023
The sales woman was very helpful
June 10, 2023
Salesman was great and very helpful
June 8, 2023
Delivery guys were very friendly and…
Delivery guys were very friendly and clearly new what they were doing. The put in my new washer and dryer quickly and as far as I could tell they did it well.
June 11, 2023
The sales person was very helpful and…
The sales person was very helpful and answered all my questions. He went above and beyond in the sale
June 15, 2023
Dishwasher shopping
Lots of display items. It was easy to compare, in stock inventory was a big plus.. price was good..
June 14, 2023
Smooth and Fast experience
We sorted out replacing every appliance in our house in one visit to CAS Coquitlam. It was overall a great experience and we got a great bundle deal by buying everything at once.
April 23, 2023
Delivered the appliance without the box and plastic cover, through the rain all wet
It was raining heavily on the date of delivery. I had got the monst expensive Samsung Gas Range available in the store. Paying extra for everything available.
The delivery guys parked the truck on the road, got the stove out of the truck then got the box and plastic cover out and in that heavy rain got the stove from the road to the driveway then the steps and by the time it was in the door it was all wet. When I aske d about it they said the gas range is water proof. Is that why I am paying so much? This was the second and the last appliance that I would buy from CAS. I would rather pay the same money to some other store who are more careful with my appliance. I am not even sure if the item that I bought was an open box item now. They never gave me the box. I just got the stove. All this could be a big scam.
June 9, 2023
Reply from Canadian Appliance Source - Coquitlam
Hello Rohan,
Thank you for taking the time to share your feedback.
We regret to learn about your delivery experience.
Our records show that you were contacted by a case manager and you have been offered a refund on your delivery fee.
As advised, we will need the details of your credit card on file in order to process the refund. You have advised that you would like to get this done at the store as you are not comfortable providing your card details on the phone.
Once this has been done and we process the refund, please allow 5 to 7 business days for the amount to reflect on your account.
Thank you kindly,
SJ
CAS
Jammy the sales person was very friendly and not pushy
Jammy was knowledgeable about the washer and dryer that we purchased and was very professional! Delivery was very quick !
June 8, 2023
CA beat everyones price hands down!
CA beat everyones price hands down w.o. too much effort. Easy to deal with and because I had done my homework, the transaction to purchase was easy and fast.
June 7, 2023
The canadian appliance team was good…
The canadian appliance team was good while buying but the delivery team was so rude and unprofessional. The guy basically said to me I will leave applicance on road and leave why didn’t you pick my call the first time (I callled him back in 2 mins). It was a bad expereince. I like canadian appliance but not sure its it worth going through this horrible delivery experience.
June 6, 2023
Reply from Canadian Appliance Source - Coquitlam
Hello Jash,
Thank you for your feedback.
We regret to learn about your delivery experience - this is certainly not what we would wish for any of our customers.
Please be rest assured that your concerns have been forwarded to our home delivery department to be addressed with the concerned party.
Customer feedback is feedback is appreciated as we are always looking to improve our service.
Thank you kindly,
SJ
CAS
CAS is the worst
Spend extra money to purchase premium LG Washer and Dryer from CAs. Product is delivered and Dryer doesn’t work properly right out of the box. Entire digital panel needs to be replaced. CAS customer service reps are rude and useless. Will not let me exchange or replace. Somehow they can ship me a dud and wash their hands of it. I will NEVER purchase anything from CAS again.
(See response below from CAS. Perfect example of how they are doing nothing to solve my problem. Total waste of time).
May 26, 2023
Reply from Canadian Appliance Source - Coquitlam
Hello Mitch,
Thank you for taking the time to share your feedback.
We regret to learn about the issue which you are experiencing with your dryer.
Please understand that all products are subject to the manufacturer's warranty, which is why you have been asked to request a service call from LG. This is to ensure a faster response from the manufacturer.
Due to the warranty on the appliance, a service call is required in order to assess the appliance and determine next steps.
If deemed unrepairable, it will be replaced under warranty.
If you have not been able to speak with LG, you may also submit a return and exchange request on the link below for assistance from our after sales department.
https://www.canadianappliance.ca/return_request.php
Thank you kindly,
VG
CAS
Service
Sales person more than helpful at time of purchase. Dryer Needed service and was really quick and efficient .
June 2, 2023
The Product was Right
The Product was Right, and "In-Stock". The Service Was Great, and the New Whirlpool Stove Arrived, in our Kitchen, 48 Hours Later!
June 3, 2023
There was a defect in the product that…
There was a defect in the product that was delivered to us. It was returned before hooking up and a replacement was provided within a few days.
May 31, 2023
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