Incredible service from Neeraj—highly recommend! I had an amazing experience working with Neeraj at Canadian Appliance Source. I was looking into buying a laundry set, and she went completely... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Diksha was very helpful and gave us an all-in quote and stood by that quote when we contacted her a few weeks later. She was able to quickly and efficiently make all the arrangements for the delivery... See more
Company replied
The process was seemiless from start to finish. Lovepreet was detailed in the process and gave me the best value for the purchase.
Company replied
Staff were respectful and helpful. We were helped right away. Mr. Lovepreet explained well about the appliance we needed, gave us options to choose without pressuring us. Delivery staff were courte... See more
Company replied
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Coquitlam
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
101 Schoolhouse St., Unit 220, V3K4X8, Coquitlam, BC, Canada
- 6042820661
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The process was seemiless from start to…
The process was seemiless from start to finish. Lovepreet was detailed in the process and gave me the best value for the purchase.
August 20, 2026
Reply from Canadian Appliance Source - Coquitlam
Hi Lyle,
Thank you for your wonderful feedback! We're so pleased to hear that your process was seamless from start to finish and that our team provided excellent value. We truly appreciate your business.
CAS
Great customer service
Great customer service, price, and communication. The delivery information was reliable and consistent. Shout out to the two delivery guys. Friendly, punctual, quick, efficient and respectful. Effortless and easy. First time purchasing from CAS and highly recommend them.
August 18, 2026
Reply from Canadian Appliance Source - Coquitlam
Hi Janice,
We are thrilled to hear about your exceptional experience with us! It's wonderful to know that our customer service, pricing, and communication met your expectations. We're especially pleased that our delivery team was friendly, punctual, and efficient. We truly appreciate your high recommendation!
CAS
Great company.
August 9, 2026
Reply from Canadian Appliance Source - Coquitlam
Hi June,
Thank you for the kind words! We truly appreciate your business and are grateful for your support. We look forward to serving you again—please recommend CAS to your family and friends!
CAS
I will order from them again
Ordering was very straightforward. Delivery was fast and removal and installation was quick and efficient.
August 9, 2026
Reply from Canadian Appliance Source - Coquitlam
Hi Mark,
We are so pleased to hear that your ordering experience was straightforward and that our delivery, removal, and installation services were quick and efficient. We truly appreciate your business!
CAS
Overall good services
August 8, 2026
service price
August 8, 2026
Reply from Canadian Appliance Source - Coquitlam
Hi Brent,
Thank you for choosing CAS and for sharing your feedback! We appreciate your business and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
New fridge
Diksha Mitter was very helpful in helping to make a buying decision of a new fridge. Delivery was made on time.
August 15, 2026
Reply from Canadian Appliance Source - Coquitlam
Hi Dan,
Thank you for choosing CAS! We’re delighted to hear Diksha was helpful and that your delivery arrived on time. We truly appreciate your business and look forward to serving you again. Please recommend CAS to your family and friends!
CAS
Incredible service from Neeraj—highly…
Incredible service from Neeraj—highly recommend!
I had an amazing experience working with Neeraj at Canadian Appliance Source. I was looking into buying a laundry set, and she went completely out of her way to help me. Instead of just trying to make a quick sale, she was incredibly kind, realistic, and meticulously checked the dimensions of the units against my condo's unique layout constraints.
Ultimately, due to measurement issues on my end, I wasn't able to complete the purchase, but Neeraj's professionalism and honesty blew me away. It is so rare to find a sales associate who genuinely cares about the customer's needs and wants to ensure the appliances will actually fit and function safely.
If you are looking for appliances, do yourself a favor and ask for Neeraj. She is fantastic, trustworthy, and provides top-tier customer service! Thank you, Neeraj!
August 18, 2026
Unprompted review
Reply from Canadian Appliance Source - Coquitlam
Hi Nedra,
Thank you for your thoughtful review and for considering CAS! We’re delighted to hear that Neeraj provided such helpful and honest service. We truly appreciate your business and look forward to helping you in the future. Please don’t hesitate to recommend CAS to your family and friends!
CAS
Everything was great
Everything was great. Easy to buy online and delivered in three days.
July 25, 2026
Reply from Canadian Appliance Source - Coquitlam
Hi Agnieszka,
Thank you for your wonderful feedback! We're so pleased to hear that your online buying experience was easy and that your delivery arrived quickly. We truly appreciate your business and look forward to serving you again.
CAS
Reply from Canadian Appliance Source - Coquitlam
Hi Derek,
We're so pleased to hear that you found our team friendly and helpful, and that you're happy with both the product and its price. It's wonderful to know the installation was awesome! We truly appreciate your business.
CAS
Salesman very helpful and delivery on…
Salesman very helpful and delivery on time and efficient
July 22, 2026
Reply from Canadian Appliance Source - Coquitlam
Hi Rob,
Thank you for your kind review! We're happy to hear Diksha provided quick and efficient service. We truly appreciate your business and look forward to serving you again. If your family or friends are looking for appliances, we'd be grateful if you recommend CAS to them!
CAS
Reply from Canadian Appliance Source - Coquitlam
Hi KT,
We are so glad to hear that you found our service to be prompt, accurate, polite, and helpful. Thank you for your kind words!
CAS
Excellent customer service
Excellent customer service. Very helpful. The delivery men were quick and thorough
July 15, 2026
Reply from Canadian Appliance Source - Coquitlam
Hi Vera,
Thank you for your kind review! We're delighted to hear you received excellent customer service and that our delivery team was quick and thorough. We truly appreciate your business and look forward to serving you again at CAS. We’d be grateful if you recommended us to your family and friends!
CAS
Free delivery and awesome follow-up!
There was no pressure to purchase and I felt like I could take the time to make the right decision.
July 11, 2026
Reply from Canadian Appliance Source - Coquitlam
Hello Yvonne
We truly appreciate you choosing us and are so grateful for your business.
We look forward to working with you again on your next home project.
Have a great day,
CAS
Reply from Canadian Appliance Source - Coquitlam
Hello
Thank you so much for choosing us and for your business.
We look forward to seeing you at our store again soon.
Cheers,
CAS
Very convenient service
Diksha was very helpful and gave us an all-in quote and stood by that quote when we contacted her a few weeks later. She was able to quickly and efficiently make all the arrangements for the delivery of our new wall oven and completed our purchase without us needing to return to the store.
July 5, 2026
Reply from Canadian Appliance Source - Coquitlam
Hello
Thank you so much for your continued business. We look forward to working with you on your next appliance upgrade!
Warmly,
CAS
looking after there custumers in a very…
looking after there custumers in a very proffesional way.making sure that all details and offers are covered.
June 27, 2026
Reply from Canadian Appliance Source - Coquitlam
Hello Ralph,
It is wonderful to hear that our team looked after all of your details and offers in such a dedicated and professional manner.
We look forward to working with you again on your next project!
Sincerely,
CAS
Reply from Canadian Appliance Source - Coquitlam
Hello Mona
We are delighted that you experienced exceptional care both during your showroom visit and when your item arrived at your home.
We look forward to seeing you at the store again soon!
Respectfully,
CAS
Great customer service by Sahil
Great customer service by Sahil, products were what I was looking for, don’t have to shop around with their price matching, very accommodating and delivery was on time, friendly. Highly recommend CAS.
June 26, 2026
Reply from Canadian Appliance Source - Coquitlam
Hi Debbie,
Thank you for your kind review and for choosing CAS! We're glad to hear Sahil provided great service and that you found the right products at a great price with our price matching. We're also happy the delivery experience met your expectations. We truly appreciate your recommendation and your business. Please keep CAS in mind for your future appliance needs and feel free to share us with your family and friends!
CAS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.