Incredible service from Neeraj—highly recommend! I had an amazing experience working with Neeraj at Canadian Appliance Source. I was looking into buying a laundry set, and she went completely... See more
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Diksha was very helpful and gave us an all-in quote and stood by that quote when we contacted her a few weeks later. She was able to quickly and efficiently make all the arrangements for the delivery... See more
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The process was seemiless from start to finish. Lovepreet was detailed in the process and gave me the best value for the purchase.
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Staff were respectful and helpful. We were helped right away. Mr. Lovepreet explained well about the appliance we needed, gave us options to choose without pressuring us. Delivery staff were courte... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Coquitlam
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
101 Schoolhouse St., Unit 220, V3K4X8, Coquitlam, BC, Canada
- 6042820661
4.6
Excellent
2K reviews
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The efficient service
The service is great and the experience with your company was good. Dan is excellent salesman.
March 13, 2026
Reply from Canadian Appliance Source - Coquitlam
Hello Danny,
We’re so happy to hear that Dan made your experience a positive one—he truly goes the extra mile for our customers.
We look forward to welcoming you back to the store soon!
Best regards,
CAS
The delivery personnel were very polite…
The delivery personnel were very polite but could not complete the removal of the then present washer & dryer.No answer from CAS after many attempts.
Due to space available at entrance to condo, the necessity of placement for the washer & dryer could not be delayed & thus I had to hire an alternative company to remove the dryer vent & the washer & dryer that was being replaced. The alternate company also had to install the new washer & dryer
at a cost . CAS finally replied by phone the following day & would install the following week.
I was having overnight visitors arriving on Sunday so I did not have a choice. On Monday,March 16th., I received an evaluation of my experience with CAS
& I expressed my frustation especially only a recorded message on the phone.I am confident this was not a planned event & neither for me as the cost was $1350.for the installation & removal of the
replaced washer & dryer. I received an email from CAS also sent me an email advising me of the delivery of my washer & dryer on March 16 or 17th.
My experience has resulted in my being very reticent of recommending CAS. Annamae Clarke.
March 9, 2026
prompt and perfect service
Wonderful service both by customer service department on the telephone as well as the delivery people. VERY HAPPY every time I have ordered from this location
March 17, 2026
Reply from Canadian Appliance Source - Coquitlam
Hello Juanita,
We’re so glad to hear our team has consistently taken great care of you, from your calls with customer service to your delivery experience. It means a lot to us to be part of your orders, and we truly appreciate the opportunity to serve you. We look forward to helping you again soon!
Warm regards,
CAS
Amazing customer service
Amazing customer service! Diksha was knowledgeable and kind! It was a quick delivery with awesome delivery guys! Thanks so much!
March 17, 2026
Reply from Canadian Appliance Source - Coquitlam
Hi Nicole,
Thank you so much for your wonderful feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear Diksha provided knowledgeable and kind service, and that the delivery team made everything quick and smooth.
It’s always our goal to make every step easy and enjoyable for our customers. We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate your recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Reply from Canadian Appliance Source - Coquitlam
Hi Marc-Antoine Bastien,
Thank you for your feedback! We’re glad to hear that you found our service effective.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be happy to help them as well!
CAS
I paid $214.00 + Tax for installation…
I paid $214.00 + Tax for installation of the dishwasher
I installed the dishwasher myself and expect a refund for the installtion.
So far I have not reveived it.
PLEASE EXPEDITE
Canadian Appliance Invoice - T3873128
Lloyd Hing
March 7, 2026
Reply from Canadian Appliance Source - Coquitlam
Dear Lloyd Hing,
Thank you taking the time to leave your feedback. We understand the importance of receiving your refund promptly and appreciate your patience.
Please note that the installation fee was refunded on March 10th. Depending on your financial institution, refunds may take approximately 5–10 business days to appear in your account.
If you do not see the refund after this timeframe, please feel free to contact us and we will be happy to assist further.
Sincerely,
CAS
Reply from Canadian Appliance Source - Coquitlam
Hi Manjit,
Thank you for your feedback! We’re glad you were pleased with our services.
We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends—we’d be happy to assist them as well!
CAS
Great customer service.
March 11, 2026
Reply from Canadian Appliance Source - Coquitlam
Hi Eric,
Thank you for your kind words! We’re delighted to hear you had a great experience with our customer service.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be happy to help them too!
CAS
Very helpful
Very helpful. Answered all my questions. Ordering process was easy. Delivery a set up also went smoothly.
March 5, 2026
Reply from Canadian Appliance Source - Coquitlam
Hi Karin,
We're happy to hear that we were helpful and answered your questions! It's great the ordering process, delivery, and setup went smoothly. We appreciate your review!
CAS
The buying experience was great but…
The buying experience was great. Quick and easy interaction with the salesman and he didnt try to push or upsell us. I would give my buying experience 5/5 stars.
As for the delivery experience i would give it 1/5 stars.
The delivery came 20 minutes earlier than they stated their earliest arrival so my wife was not ready for them.
When they removed my old washer water spilled out onto the floor, instead of cleaning the water they proceeded to install my new washer on top of the puddle they had just created.
After the install they just told my wife theirs a leak and she needs to call a plumber. There was no leak before, I ended up fixing the connections when i got home.
My wife noticed the large puddle under our new washer and called the delivery mans number to try ask him to come back to move the washer out so she could clean the puddle since i was not home and she was unable to move the new washer. He told her twice he would contact his boss and call her back. They never called back.
I will be hesitant to purchase from here again due to the bad delivery service.
March 1, 2026
Diksha Mitter was able to answer all…
Diksha Mitter was able to answer all our questions. Was able to provide other options. Took the time to listen what we were looking for. So far the range we chose is working fine.
The only critique with this Samsung product when you go on their website, ranges do not come up nor do the instructions included tell you a simple thing like how to set the clock. After spending over an hour and googling you tube we figured it out.
March 1, 2026
Reply from Canadian Appliance Source - Coquitlam
Hi Iain,
Thank you for sharing your experience! We're glad Diksha Mitter could take the time to listen to your needs and provide helpful options, and that your new range is working well. We always strive to make the appliance selection process smooth and informative.
We appreciate your business with Canadian Appliance Source and hope your next purchase is just as seamless. Thank you for choosing us, and please feel free to recommend us to family and friends who may be looking for appliances!
CAS
From dealing with our Salesperson
From dealing with our Salesperson, Sahil, to the 2 gentlemen that delivered and setup our new LG Wash Station, the entire experience was seamless and everyone involved was a pleasure to deal with - we have also purchased a Thermador Fridge from Sahil which was, once again, an excellent experience and would highly recommend Canadian Appliances and specifically Sahil Thakur .
March 8, 2026
Reply from Canadian Appliance Source - Coquitlam
Hi Brian,
Thank you for your fantastic review! We're thrilled to hear that Sahil and our delivery team provided a seamless experience with both your LG Wash Station and Thermador fridge. It's wonderful to know that every step—from sales to setup—was handled professionally and made your experience enjoyable.
We truly appreciate your continued business with Canadian Appliance Source and your high recommendation. We look forward to assisting you again in the future, and please don’t hesitate to share your experience with family and friends who may be in the market for appliances!
CAS
Your Sales person Diksha Mitter was…
Your Sales person Diksha Mitter was great, very helpful and followed up. The delivery was sermless; they were efficient and quick and careful with the freezer and our home.
March 7, 2026
Reply from Canadian Appliance Source - Coquitlam
Hi Lucette,
Thank you for sharing your experience! We're so glad to hear that Diksha Mitter provided helpful guidance and attentive follow-up, and that our delivery team handled your freezer efficiently and with care.
We truly appreciate your business with Canadian Appliance Source and are delighted that everything went smoothly. We look forward to serving you again in the future, and please feel free to recommend us to family and friends who may be looking for appliances!
CAS
Washer dryer and dishwasher all needed…
Washer dryer and dishwasher all needed replacing this month. I am super impressed with the sales, warranty, delivery and installation and haul away service. I will not hesitate to shop or give referrals for Canadian Appliances.
March 7, 2026
Reply from Canadian Appliance Source - Coquitlam
Hi Diana,
Thank you for sharing your experience! We’re thrilled to hear that you were impressed with our sales team, warranty explanations, delivery, installation, and haul-away service. It’s wonderful to know that your appliance replacements went smoothly and met your expectations.
We truly appreciate your business and your referrals. We look forward to assisting you with any future appliance needs, and please feel free to share your experience with family and friends!
CAS
Reply from Canadian Appliance Source - Coquitlam
Hi Kris,
Thank you very much for the wonderful 5-star feedback! We’re happy to hear that our team made a positive impression and that your delivery arrived quickly. Your support means a lot to us. We appreciate you choosing CAS for your appliance needs and look forward to serving you again in the future. Please don’t hesitate to share your experience with family and friends—we’d be glad to help them too.
CAS
Returning phone calls
I left a phone message at the Coquitlam store but never received a call back.
February 26, 2026
Maytag washer
4, not 5 stars because I didn't get confirmation of the delivery date/time until 10pm at night for the next day delivery.
March 3, 2026
Very satisfactory service
February 28, 2026
Reply from Canadian Appliance Source - Coquitlam
Hi Witold,
Thank you for your kind feedback! We’re very happy to hear that you found the service satisfactory. Our team always strives to make the entire process—from selecting the right appliance to final delivery—as smooth and enjoyable as possible. We truly appreciate your support and look forward to assisting you again in the future!
CAS
Excelent customer service from Rayan Seepersand
Excelent customer service
September 8, 2025
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