Canadian Appliance Source - Coquitlam Reviews 

Excelent customer service

I had a wonderful experience during the sales negotiations process with Account Executive Diksha Mitter. Diksha was very helpful and supportive. Thank you, Diksha!
Had a very good experience with the Customer Services Sonia Clair. Highly appreciated!
But I had a terrible experience with the delivery team. The entrance at our townhouse is narrow, was issues with the fridge delivery. They can’t get it through the entrance door, refused to remove the front door handle and didn’t place it back. They were threatening me that they would leave the fridge outside. Finally they managed to bring the fridge inside. Didn’t take off all the transportation materials n either from the fridge nor from the stove. Just put them as they were with all the transportation materials. They forced me to sign that the purchased fridge and stove were in a working condition, though didn’t allow to plug the fridge on to check the working condition. I’m a senior, was very stressed. Greatly disappointed.

My experience with CAS has been an absolute **nightmare**, and I strongly advise anyone considering purchasing appliances from them to **stay away**.

I ordered a dishwasher, when arrived—only to be **defective right out of the box**. The technician refused to install it, which should have been a straightforward resolution. Instead, I was forced to endure **weeks of back-and-forth** with CAS while they waited for manufacturer approval for a replacement.

Their customer service was **unresponsive and unhelpful**—calls to the sales agent went unanswered, and when I did get through to customer service, the answers were **vague and dismissive**. After **three weeks of frustration**, with no resolution in sight, I had no choice but to **cancel my order entirely**. Got new one from another supplier , delivered and installed within five day only !!!

CAS showed **zero professionalism** in handling this situation. They clearly do not value their customers’ time or satisfaction. The entire ordeal was **stressful, inconvenient, and completely avoidable** if they had proper customer support and efficient processes.

**DO NOT RECOMMEND** – Save yourself the trouble and buy from a more reliable retailer. **1/5 stars** for a truly awful experience.
*, and I strongly advise anyone considering purchasing appliances from them to **stay away**.

Purchase 3 piece of appliance on October 30, 2023, The last piece was delivered on November 13 and immediately reported door was damage, CAS choose to replace the door instead of exchanging the freezer, after 3 months 3 doors, and 2 different repair companies. CAS is holding my money hostage and I have no freezer. Speaking to Julio, Treshna, and manager Alain and still no result. CAS still has my money and I have no freezer.
If I had to give a customer advice CAS is not reliable in delivering what you purchase, and if a defective item is delivered, all employees give you the run around, it been over 3 months and CAs has spent my money and I have no freezer.

Alain promise he was going to take care of this over a month ago, and I am still without a freezer.

Chattes with Aisha Dolip was very helpful.Thank you very much

I ordered a washer. Aisha helped me with the order. She was knowledgeable and professional. The washer was delivered and installed by two experienced fellows who arrived on time. I was thoroughly satisfied with the experience and would use the services of CAS again.

Waiting over 1 month for damage cause by CAS, bought 3 piece of appliance, the second delivery was my freezer which was damage by CAS team and then wanted to blame the manufacture, waited for them to replace the door, never plug the freezer in until they replace the door and create another damage to the display and warning light and beeping comes one. and they want me to wait on the manufacture. they are holding my money hostage and never deliver what I purchase.

The agent wants to talk about CAS are legally bound by the manufacture return policy, and does not realizes CAS are also legally bound by consumer protect act

I had to cancel a delivery a few hours prior to the scheduled time & Sheshna was very helpful with the process. She rescheduled it to the date I requested, explained I would still receive emails regarding the cancelled delivery but would subsequently get emails regarding the new date. She was courteous & pleasant to deal with & resolved this quickly for me.

The experience was good but not great.
The original delivery date had to be cancelled due to an emergency with one of the truck drivers, which happens and is not the issue. If you do not have another truck and delivery team available for that same day then with a call to he customer other arrangements can be made. The big issue with this is some people may not be flexible on dates of delivery and some people might need their new appliance right away like a fridge.
Also sometimes a little gesture on CAS's part or some type of small compensation would go a long way and would make a repeat customer.

Purchased online and arranged pickup. Was quick and easy, fridge was in perfect condition.

We were respectfully treated. Your Representative was very knowledgeable and helpful. The product was delivered in a very timely manner and we were well informed of the delivery time.

Guaranteed delivery date pushed and inferior item offered as replacement. No real resolution, just too bad so sad

Mark was superb. He’s been my go to for years. He had a dryer selected, delivered and installed within three days. It was a rush order and I don’t think I could have asked for a faster turnaround.

There were lack of instruction for installation for appliance from the first step, so a mount of time was wasted. Also their protocols to solve the issue were terrible. I had to call more than five times and repeated all the explanation every times to refuse for paying unreasonable extra charge. Also delivery date was changed without any notifications so that I had to call them to figure it out. All telephone agents were kind, and the second delivery team for installation were very nice. However CAS workflow system is really unpleasant and unprofessional.

Professional, friendly, helpful......what more could you wish for.......good prices too😉

It was a total disaster. Frequent change of appointments without our consent, lack of care on behalf of the delivery people, delivering used or unpacked or floor model several times, unprofessional and careless attitude of the salesperson, waste of time, and creating frustration and tension. A bitter experience for my family, which will stay in our mind for years to come. Details were reported, but that does not decrease our adverse relationship with the company and it does not decrease the pain we went through. The experience was unforgettably baffling.

Finally, satisfied, after many visits. The last team was very courteous, kind, polite, and caring.

I was dealing with Mark Yakut. We were exchanging many emails. After we complete the order, he notifies me that there is a "small difference from the original model". I had to cancel since he should have told me right at the start. Be transparent. Now I am giving him another chance since I see specials... He unfortunately, is not returning my emails.

The ordering process was easy, especially since we knew what we wanted to buy. There was a small discrepancy with the verbal and printed quote due to adjustments made on the delivery fee. $40.00 difference and not even a small gesture to fix it. Would not return for that reason or recommend based on one sales persons attitude.

The store manager was amazing, very knowledgeable and helpful.
I went in to buy one item and ended up buying all appliances I needed from CAS.