Incredible service from Neeraj—highly recommend! I had an amazing experience working with Neeraj at Canadian Appliance Source. I was looking into buying a laundry set, and she went completely... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Diksha was very helpful and gave us an all-in quote and stood by that quote when we contacted her a few weeks later. She was able to quickly and efficiently make all the arrangements for the delivery... See more
Company replied
The process was seemiless from start to finish. Lovepreet was detailed in the process and gave me the best value for the purchase.
Company replied
Staff were respectful and helpful. We were helped right away. Mr. Lovepreet explained well about the appliance we needed, gave us options to choose without pressuring us. Delivery staff were courte... See more
Company replied
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Coquitlam
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
101 Schoolhouse St., Unit 220, V3K4X8, Coquitlam, BC, Canada
- 6042820661
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We are very pleased of our purchase
We are very pleased of our purchase. The representative was helpful and knowledgeable to get the right appliance for us. The delivery was effortless
and on time.
April 23, 2026
Reply from Canadian Appliance Source - Coquitlam
Hi Silvano,
Thank you for your kind review! We’re so glad to hear you’re pleased with your purchase and that our representative was able to help you find the right appliance.
It’s also great to know your delivery was smooth and on time—exactly the experience we aim to provide. We truly appreciate your business and look forward to serving you again in the future.
If you know anyone else looking for appliances, we’d be grateful if you’d recommend CAS to your family and friends. Thanks again for choosing CAS!
CAS
Reply from Canadian Appliance Source - Coquitlam
Hi Brian & Cynhtia,
Thank you for your continued support—we truly appreciate your repeat business with CAS. It means a great deal to us that you’ve chosen to come back, and we’re grateful for your trust and loyalty.
We look forward to continuing to serve you in the future. Thank you again for choosing CAS, and we’d be grateful if you continue to recommend us to your family and friends!
CAS
Reply from Canadian Appliance Source - Coquitlam
Hi Cab,
We're happy to hear that you had a great experience with our service and price match. Thank you for your positive feedback!
CAS
Reply from Canadian Appliance Source - Coquitlam
Hi Eugen,
We're so glad to hear that our delivery was efficient and professional! Thank you for letting us know about your experience.
CAS
Reply from Canadian Appliance Source - Coquitlam
Hi Franca,
We're glad you appreciated our service and sales approach. Thank you for your positive feedback; it means a lot to us.
CAS
Sales girl was knowledable and helpful…
Sales girl was knowledable and helpful and not pushy. Delivery was on time and they were careful removing old fridge and putting new one in.
April 21, 2026
Reply from Canadian Appliance Source - Coquitlam
Hi Jim,
Thank you for the kind review! We’re happy to hear that your sales associate provided knowledgeable, helpful service without any pressure, and that your delivery team handled the removal and installation with care and professionalism.
We truly appreciate you choosing CAS and trusting us with your appliance needs. It means a lot to know everything went smoothly from start to finish.
We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for your support!
CAS
Salesperson Sahil Tahkur was friendly…
Salesperson Sahil Tahkur was friendly and informative, and delivery and installation were on time and personally completed.
April 14, 2026
Reply from Canadian Appliance Source - Coquitlam
Hi Mahnam,
Thank you for your kind feedback! We’re glad to hear Sahil provided friendly and informative service, and that your delivery and installation were completed on time and with care.
We truly appreciate you choosing CAS for your appliance needs. It’s great to know everything went smoothly from start to finish.
We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for your support!
CAS
Very Pleased with the purchase
The Sales Manager Sahil Thakur was very pleasant to deal with. Sahil kept in touch with me even after the washer was delivered. The store was laid out well. The washer was delivered on schedule.
April 16, 2026
Reply from Canadian Appliance Source - Coquitlam
Hi Kelly,
Thank you for the great review! We’re so pleased to hear that Sahil Thakur provided such attentive and pleasant service, and that he continued to follow up even after your washer was delivered. That level of care is exactly what we strive for.
We’re also glad everything—from the store experience to the on-time delivery—met your expectations.
We truly appreciate your choosing CAS and your continued support. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for your business!
CAS
Our sales person was awesome!
Our sales person was awesome, Lovepreet , we have delt with him before , we are returning customers. The delivery guys were great also , installed our new appliances and took the old ones away.
April 20, 2026
Reply from Canadian Appliance Source - Coquitlam
Hi Scott,
Thank you for the wonderful review and for being a returning CAS customer! We’re so happy to hear that Lovepreet once again provided you with excellent service—it means a lot to us to have your continued trust.
We’re also glad the delivery team made the installation and removal of your old appliances smooth and hassle-free.
We truly appreciate your ongoing support of CAS. We look forward to helping you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for your business!
CAS
Reply from Canadian Appliance Source - Coquitlam
Hi Steve,
We're glad it was! Thanks!
CAS
It was a great experience buying my…
It was a great experience buying my Refrigerator from Canadian Appliance Source. It is highly recommended for family and friends to buy their appliances, because of their Sales Representatives excellent costumer service, including with their expert and best delivery team.
I would like to extend my appreciation and thanks to Neeraj Singla ( Account Executive) who help me to find the right Fridge that I need, also for giving me some discount/rebate to make my purchase lower and affordable, thank you very much for your excellent and approachable costumer service when I was in your store. More power CAS
April 10, 2026
Reply from Canadian Appliance Source - Coquitlam
Hello Omar,
We are so happy that Neeraj Singla was able to provide such expert guidance and help you find the perfect refrigerator at a great value. It's wonderful to hear that our delivery team also met your high standards. Thank you for your service!
We look forward to serving you, your family, and your friends again in the future!
With thanks,
CAS
excellent service
excellent service. From phone calls and emails to purchasing and to the delivery. 5 star
April 5, 2026
Reply from Canadian Appliance Source - Coquitlam
Hi Marian,
Thank you for the 5-star review! We're thrilled to hear that you had an excellent experience every step of the way—from your initial calls and emails right through to purchase and delivery.
We truly appreciate your support and thank you for choosing CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends as well!
CAS
Salesman was knowledgeable and…
Salesman was knowledgeable and explained on details about the washer and dryer.
March 31, 2026
Reply from Canadian Appliance Source - Coquitlam
Hi Gian,
We're happy to hear that our salesman provided detailed explanations about the washer and dryer. We appreciate your positive feedback!
CAS
After confirming the price on the phone…
After confirming the price on the phone with a salesperson, we were instructed to be at the store sooner than later in case the price changed. However, when we arrived at the store as soon as we could, the salesperson saw us and was on the phone for a long time.
March 18, 2026
The people are pleasant and knowledge
The people are pleasant and knowledge. Delivery was great as you get a time line the night before and the nest day you can follow the truck. The driver phoned when I was the next stop. Polite and make sure the machines worked before leaving.
March 19, 2026
Reply from Canadian Appliance Source - Coquitlam
Hi Liz,
Thank you for sharing your experience! We’re delighted to hear that our team was pleasant and knowledgeable, and that the delivery process—from advance timelines to the driver’s check-in—went smoothly. It’s great to know everything was set up and working before they left.
We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again, and we’d love for you to recommend us to your family and friends!
CAS
The brand-New Fridge made abnormal very…
The brand-New Fridge made abnormal very loud noisy sounds more than 10 times every day from installation date last Sat. Sounds Like under construction drilling noisy. Very Scary. Installation Guys just been here on Thursday and checked it again. Still keep happening after they left. There must be something wrong for the fridge. please replace another new one asap. Very annoy and frustrating every day. Tried to contact with customer service but it takes so long to get feedback. no repair is accepted, only replace another new one or refund.
March 16, 2026
Reply from Canadian Appliance Source - Coquitlam
Dear Angela Cheng,
Thank you for your feedback.
We are sincerely sorry to learn about the issues you are experiencing with your Samsung refrigerator.
Please understand that Canadian Appliance Source does not manufacture the appliances we sell.
As the manufacturer holds the warranty, they are responsible for addressing all functional issues.
Your request is currently being reviewed by our After Sales team, who will remain in contact with you regarding the next steps.
Sincerely,
CAS
The service & delivery was fast
The service & delivery was fast, easy to order online and I absolutely love that delivery/removal of the old appliance and set up was included in costs.
March 17, 2026
Reply from Canadian Appliance Source - Coquitlam
Hi Louise,
Thank you for your great review! We’re thrilled to hear that your online order was easy and that you appreciated our fast service with delivery, removal, and setup all included.
We truly appreciate your business and are glad we could make the process seamless for you. CAS looks forward to serving you again in the future—please feel free to share your experience with family and friends!
CAS
Best deal in town
Fast courteous service and accommodated my budget. Best deal I could find for kitchen appliance package.
March 14, 2026
Reply from Canadian Appliance Source - Coquitlam
Hi Jean,
Thank you for your wonderful feedback and for choosing CAS—we truly appreciate your business! We're so glad to hear that our team provided fast, courteous service and helped you find the perfect kitchen appliance package within your budget.
It’s always our goal to deliver great value along with a smooth experience, and we’re happy we could do that for you.
We look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d love the opportunity to serve them as well.
Thanks again for your support!
CAS
Delivery Service need to improve.
March 14, 2026
Great purchase experience then come the delivery and installation negatives
The experience at the store was perfect and if it was just that alone then this review would have been a five star review. My negative experience was from the installation of the gas range. There was an extra charge for a "license" I was not told about. The installer will not come unless I pay for this ahead of time. Once here they had to be "told" to change the old hose or he would have just left it because in his words it was still "ok to use". This was part of the package and should have been automatic. The delivery of the fridge created a hole on my wall and there was no acknowledgement or offers to repair it so that is also a negative experience.
March 9, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.