Canadian Appliance Source - Coquitlam Reviews 

1,626
TrustScore 4.5 out of 5

4.6

101 Schoolhouse St., Unit 220, V3K4X8 Coquitlam, BC, CA


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Rated 5 out of 5 stars

Incredible service from Neeraj—highly recommend! I had an amazing experience working with Neeraj at Canadian Appliance Source. I was looking into buying a laundry set, and she went completely... See more

Company replied

Rated 5 out of 5 stars

Diksha was very helpful and gave us an all-in quote and stood by that quote when we contacted her a few weeks later. She was able to quickly and efficiently make all the arrangements for the delivery... See more

Company replied

Rated 5 out of 5 stars

Staff were respectful and helpful. We were helped right away. Mr. Lovepreet explained well about the appliance we needed, gave us options to choose without pressuring us. Delivery staff were courte... See more

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Rated 5 out of 5 stars

The process was seemiless from start to finish. Lovepreet was detailed in the process and gave me the best value for the purchase.

Company replied


Company details

  1. #3 of 6 best companies in Appliance Store

About Canadian Appliance Source - Coquitlam

Written by the company

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.


We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.

Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.

The Core Return Terms for Unused Items

- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.

- $0 Restocking Fees: We do not charge any restocking fees on eligible returns.

- Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.

How to Process a Return

- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.

- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.

What If Your Product is Damaged or Defective?

We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.

If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns


Contact info

  • 101 Schoolhouse St., Unit 220, V3K4X8, Coquitlam, BC, Canada

  • 6042820661

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

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(1,626)

7,565 reviews in the last 12 months

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Rated 1 out of 5 stars

I was very clear when I purchased the…

I was very clear when I purchased the refrigerator that The old refrigerator would be moved to the garage and the refrigerator in the garage would be the one they would take away. However when they arrived they would either move the original refrigerator or remove the one in the garage but they wouldn’t do both because they considered thisTwo removals. I was very clear with a sales person and that was not told to me and I was not impressed that that would be said when they arrived. Also the freezer door has a dent on it.

July 21, 2023
Canadian Appliance Source - Coquitlam logo

Reply from Canadian Appliance Source - Coquitlam

Dear Tina,

Thank you for taking the time to share your feedback.

Please note, the third party delivery team is not moving company. For appliance removal, the team is only able to haul away the existing appliance or move it into the garage per unit.

Our apologies again for the inconvenience.

Thank You,
W.L
CAS

Rated 1 out of 5 stars

Terrible Sales experience

Terrible Salesperson, disjointed process of adding a 3rd party to pick up a package. How is it that,adding a 3rd party takes more than 24hrs, but if l buy the same product over the phone standing at the pickup warehouse were l have been for an hour that transaction can be done in 10mins,and l walk out with the same product l was originally there to pick up . Mind boggling CAS.

July 19, 2023
Canadian Appliance Source - Coquitlam logo

Reply from Canadian Appliance Source - Coquitlam

Dear Arnold,

Thank you for taking the time to share your feedback

Please note, CAS does not allow thrid party pick-up other than the partnership installation company. This is for the safety and security for both CAS and the customer.

However, exceptions are made to assist our clients in some rare case but separate pick up rules and guidance will be applied for the thrid party pickup.

Thank You,
W.L
CAS

Rated 2 out of 5 stars

Hire your own installer.

Delivered quickly and product works well. The install was deplorable. Installer didn’t know how to problem solve and didn’t care. Dryer vent was bent at 90 degree angle which caused it to split open. Because of this the unit didn’t sit properly in its space (under the stair stackable laundry unit) and the door wouldn’t close. I had to call my appliance guy to come and fix the mess.

July 14, 2023
Canadian Appliance Source - Coquitlam logo

Reply from Canadian Appliance Source - Coquitlam

Hello Pam,

Thank you for taking the time to share your experience.

We regret to hear that your delivery and installation experience has not been successful.

We are sorry to hear that your appliance has not been installed properly.

Please know that we have shared your feedback with our Home Delivery Team to review this as urgently as possible.

We can see that you were advised to fill out our Return/Exchanges form.

One of our senior agents will be following up with you very soon to assist further once the form is submitted.

We apologize for any inconvenience.

Thank you kindly,

VG
CAS

Rated 5 out of 5 stars

New fridge

New fridge works; no unexpected charges or fees; delivery was smooth; purchase was easy with only mild pressure to purchase extended warranties.

July 8, 2023
Rated 5 out of 5 stars

Great service and pricing

I walked into the store, first time , and was given a way better price then offered by competitive company. It was stress free and dealt with efficiently. I was impressed with the honesty of the salesperson.

July 6, 2023
Rated 4 out of 5 stars

Excellent Experience

My overall experience with Canadian Appliance Source was excellent. Price competitive & quick delivery. The product I ordered looks & works beautifully. The only reason I gave 4 stars is because I would have liked to be told upfront that their sales are final. If you have a problem of course it will be covered under the one year warranty by the manufacturer. As with most purchases an extended warranty is offered at an additional cost. Overall, I am very happy with my new refrigerator & appreciate how quickly & professional the deliver was & how seamlessly my purchase went. Thank you CAS !

July 7, 2023
Rated 5 out of 5 stars

Great price, very good shipping

I was really well informed on chat and by phone by one of the representatives. He gave me a great price. Shipping was super fast and very transparent, I knew exactly when my appliance was going to be delivered. Would definitely buy again from them.

July 13, 2023
Rated 5 out of 5 stars

A fine sales experience

The transaction was smooth and efficient. The price was better than I expected. Jimmy Bougie was personable, quick and efficient. Too bad all sales transactions can't be like this. (I'm thinking of past experiences with other vendors...)

July 12, 2023
Rated 1 out of 5 stars

Extremely rude delivery men

Extremely rude delivery men. Probably didn’t realize I could understand their Spanish. Wouldn’t look at me or acknowledge anything I said. Swore and insulted me in Spanish. Tried to thank them but they just walked out.

July 5, 2023
Canadian Appliance Source - Coquitlam logo

Reply from Canadian Appliance Source - Coquitlam

Dear Caiden Keller,

Thank you for sharing your feedback with us.

We regret to learn that your delivery experience has not been successful with CAS.

We can see that your Bosch dishwasher was delivered on July 06th of 2023.

We have shared your feedback with our home delivery company and this will be addressed with the concerned individuals.

Thank you kindly,

CAS

T.B

Rated 3 out of 5 stars

Purchasing is always easy from CAS

Purchasing is always easy from CAS, but being unable to complete the purchase from home using Flexiti is really a bother. I have to travel an hour to get to my nearest CAS Store, so that is two hours plus store time.

July 11, 2023

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