Delivery was excellent, they arrived when they said they would. Professional and friendly. Sales l was not impressed, the sales guy kept rubbing his backside which turned me off compared to the last e... See more
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Sales process with Vicky, and up to and including delivery of our new dishwasher went very smoothly. Unfortunately there was some minor damage to the dishwasher once unpacked. The after sales proces... See more
Company replied
The entire team from sales to delivery to installation were fantastic. All companies could learn a few things from your business model. All our questions were answered and we were treated with respect... See more
Company replied
Great experience. Sales rep. Was excellent - no pressure to buy. He was also very helpful in getting us a good deal.
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Edmonton North
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
17235 105 Ave. NW, T5S1G4, Edmonton, AB, Canada
- 7808006997
4.7
Excellent
703 reviews
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Shavon was really pleasant and helpful…
Shavon was really pleasant and helpful . Good prices and lovely showroom
April 30, 2023
The sales associate I worked with was…super helpful
The sales associate I worked with was so amazing and helpful before, during, and after the initial sale. I needed assistance with picking up my appliance, due to an injury and she got everything arranged for me to have someone else pick the item up.
April 30, 2023
May use AI-assist with repliesRead more
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Been a total hassle picking up my…
Been a total hassle picking up my fridge . Every time I phone it’s a different story . Would never recommend this store to anybody .
April 30, 2023
Reply from Canadian Appliance Source - Edmonton North
Dear Wayne,
Thank you for taking the time to share your feedback.
Please note, to pick up the product from CAS, the customer will need to be present and the balance paid upon pick up in-store or at our warehouse.
We do need additional information for customer request third-party picked up for security purposes.
Our apologies for the inconvenience.
Thank You,
W.L
CAS
Overall a good shopping experience
Overall a good shopping experience. I had previously bought appliances via CAS and similarly it went well. Initially I bought three pieces (combination washer / dryer, dishwasher and range) but later added a refrigerator to the order. This caused a bit of confusion regarding delivery as it was treated as two separate orders but eventually it was sorted out. The delivery team was superb, very careful not to damage walls and doors and quick as well. I would definitely recommend Canadian Appliance Source.
April 17, 2023
Hello everyone!
Hello everyone!
Few days ago I purchased fridge and would like to express my deepest appreciation for the service I've received from the company.
Service itself, time frame, work ethics, efficiency and professionalism-any aspect I'm going to rate for the best,100%.
It takes all stress away!
Absolutely going to recommend this company to others and I'll be back if plan to update my other kitchen items in a future.
Thank you!
Sincerely,
Irina.
April 24, 2023
Overall great experience
April 26, 2023
Calvin was great to deal with
Calvin was great to deal with. Gave us quite a few good options at a great price for what we were looking for.
April 22, 2023
The person I dealt with Calvin and at Victoria (don't recall her name) were both excellent.
The person I dealt with, Calvin, was excellent. Unfortunately I received emails that caused great confusion as I was told my fridge could not be delivered to Victoria, by email and then by chat - this was false and caused me to start to cancel the order and use another company. Calvin investigated and found that the fridge indeed was in Victoria and that i could pick it up. At Victoria the people were excellent. So its a good-bad experience. It did end well...
April 19, 2023
Buy products are very easy.
Buy products are very easy; price is great deal; service is wonderful.
April 10, 2023
Lots of selections
Lots of selections. No pressure salesperson. Knowledgeable of the products.
April 12, 2023
Very Satisfied with the price and…
Very Satisfied with the price and quality service , delivery
Happy customer . All Maytag
Fridge, Range, Dishwasher
Claude Damphousse
April 12, 2023
Good prices, great service!
Good prices, phone service and very timely as well as a great delivery charge.
March 6, 2023
Your price was good
Your price was good, availability was good. I live north of Edmonton and I did not enjoy driving to south side to pickup
April 11, 2023
Much better inventory than the big box…
Much better inventory than the big box stores and short delivery time as well. Delivery company did a quick job of removing the old appliances and setting up the new washer and dryer ready for use.
April 3, 2023
Good delivery experience
Good delivery experience. Over the phone service and order was good. Staff should be trained to ask customers about colour of appliances but overall good experience
April 4, 2023
I was told the dishwasher would be…
I was told the dishwasher would be ready for pick up Monday or Tuesday. Its Wednesday night, no dishwasher or call.
Thank you for the reply but NO pick up notice was sent to our email.
April 8, 2023
Reply from Canadian Appliance Source - Edmonton North
Hello Nathalie & Greg,
We appreciate you taking the time to provide your feedback.
I do apologize for the delay in your dishwasher being delayed in transportation.
I have checked and it has arrived and is ready for pickup. We also sent you a pick-up notice yesterday.
When you're ready, you can go ahead and pick up the unit.
We thank you for your patience.
PS
CAS
CAS Can’t Be Beat
CAS offers great products at competitive prices as well as outstanding customer service!
April 8, 2023
From the moment we walked in the door
From the moment we walked in the door, Calvin MacEachern was super helpful and nice to deal with.
We haven’t received our appliances yet but am expecting a trouble free delivery experience!
Thank you Calvin & CAS!😁
March 30, 2023
The person that help us
April 7, 2023
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