All was good although there were two things I don't recall being told. 1/ the cost of removing the packaging by the delivery service to the charge of 8 dollars. Which I would have agreed to pay. 2/... See more
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Our experience was good. The sales person who assisted us was alone in the store and there were other customers, so we didn't get very much of his time, but he did his best to assist us. The deliver... See more
Our experience in the store was great, our salesperson listened to what we wanted in a fridge and showed us several options to choose from. We had it delivered and set up and the two men were on time... See more
Company replied
This is my third purchase from Canadian Appliance Source and all my experiences have been great. If there is an issue, it gets taken care of and delivery is always included with old appliances hauled... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Edmonton North
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
17235 105 Ave. NW, T5S1G4, Edmonton, AB, Canada
- 7808006997
4.6
Excellent
680 reviews
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Two misunderstandings. But very pleased with procedure
All was good although there were two things I don't recall being told. 1/ the cost of removing the packaging by the delivery service to the charge of 8 dollars. Which I would have agreed to pay. 2/ Although minor to me was to pay the full amount on the stove. Initially I was told I could put a down payment and once the stove arrived at CAS location I was to pay out the balance before delivery. I am happy with the product and in future when I need any other appliance I will be contact CAS.
July 27, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Recommendation .
Store impressive.
Hailey friendly, knowledgeable, and efficient (our sales lady).
Service -dependable.
July 26, 2026
Reply from Canadian Appliance Source - Edmonton North
Hi Myrna & Lorne
Thank you for your kind words and for choosing CAS! We're delighted to hear that Hailey provided friendly, knowledgeable, and efficient service, and that you had a dependable experience with us. We appreciate your business and look forward to serving you again. Please keep CAS in mind for future appliance needs and feel free to recommend us to your family and friends!
CAS
Service was good.
Our experience was good. The sales person who assisted us was alone in the store and there were other customers, so we didn't get very much of his time, but he did his best to assist us. The delivery service was good. The Installer was really excellent.
July 20, 2026
Great customer service at store and…
Great customer service at store and prompt delivery.
July 23, 2026
Reply from Canadian Appliance Source - Edmonton North
Hi Cory,
We are so glad to hear you had great customer service at our store and prompt delivery. We truly appreciate your feedback!
CAS
They were great
July 16, 2026
Reply from Canadian Appliance Source - Edmonton North
Hi Joan,
Thank you for your kind words! We're thrilled to hear you had a great experience with CAS. We truly appreciate your business and look forward to serving you again. If your family or friends are in the market for appliances, we'd be grateful if you recommended us to them!
CAS
Our experience in the store was great
Our experience in the store was great, our salesperson listened to what we wanted in a fridge and showed us several options to choose from. We had it delivered and set up and the two men were on time and very polite. Would recommend shopping here for appliances.
July 15, 2026
Reply from Canadian Appliance Source - Edmonton North
Hi Joan,
Thank you for your wonderful review! We're so glad to hear our team helped you find the right fridge and that your delivery and installation went smoothly. We truly appreciate your business and look forward to serving you again at CAS. Thank you for recommending us, and we’d love for you to continue sharing your experience with your family and friends!
CAS
Reply from Canadian Appliance Source - Edmonton North
Hi,
We're glad to hear everything went smoothly and as expected. We appreciate you taking the time to share your positive experience with us.
CAS
good sales advice
good sales advice, no upselling , just what we needed. flawless delivery as well.
July 22, 2026
Reply from Canadian Appliance Source - Edmonton North
Hi,
We're so pleased to hear that our sales advice was helpful and that you experienced a flawless delivery. We truly appreciate your business!
CAS
Vicky was knowledgeable and great to…
Vicky was knowledgeable and great to deal with. The process from purchase to delivery/take away was painless. Highly recommend
July 12, 2026
Reply from Canadian Appliance Source - Edmonton North
Hi Mike,
Thank you for your wonderful review! We're glad to hear Vicky provided knowledgeable and helpful service and made your purchase, delivery, and take-away experience seamless. We truly appreciate your business and your recommendation. We look forward to serving you again at CAS, and we’d be grateful if you shared your experience with your family and friends!
CAS
very communicative.
July 16, 2026
Reply from Canadian Appliance Source - Edmonton North
Hi Dallas,
Thank you for choosing CAS and for your review! We're glad to hear our team kept you well informed throughout your experience. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Great experience from purchasing to delivery
Product was delivered when promised. Pricing was comparable to other vendors, but the closer was in stock and available for quick delivery. The delivery service was excellent. Delivery employees were quick and professional.
July 9, 2026
Reply from Canadian Appliance Source - Edmonton North
Hi Joe,
Thank you for choosing CAS and for your thoughtful review! We're delighted to hear you found the right product in stock and that our delivery team provided prompt, professional service. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
easy shopping
easy to get hold of , lots of selection , help when needed .Everything done on time
July 15, 2026
Reply from Canadian Appliance Source - Edmonton North
Hi Glen,
We're so happy to hear you found our selection great and our team helpful! We appreciate your kind words about our service.
CAS
Dishwasher was delivered as stated
Dishwasher was delivered as stated, when we purchased it and installation the same. Installer knew what he was doing, and the dishwasher was installed in 10-15 minutes. Nice , friendly person. Cleaned up also. Great customer service.
July 16, 2026
Reply from Canadian Appliance Source - Edmonton North
Hi Mary-Louise,
Thank you for your wonderful review and for choosing CAS! We're so pleased to hear your dishwasher was delivered and installed as promised, and that our installer provided friendly, efficient, and professional service. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Process of buying a washer and dryer…
Process of buying a washer and dryer was quick , efficient and reasonably priced. Very knowledgeable about the product. Staff were very friendly. I will definitely be back there for a new fridge .
Great company. Great customer care.
July 11, 2026
Reply from Canadian Appliance Source - Edmonton North
Hello gayle
Thank you for trusting us with your home needs and for choosing our team.
We look forward to working with you again when you are ready to shop for your kitchen.
Best wishes,
CAS
Hailey was very good
Hailey was very good. She worked with us for options. Delivery arrangements went well.
July 10, 2026
Reply from Canadian Appliance Source - Edmonton North
Hi Jean,
Thank you for your kind review and for choosing CAS! We're pleased to hear Hailey provided helpful guidance and made finding the right options a smooth experience. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Great appliances at reasonable prices
This is my third purchase from Canadian Appliance Source and all my experiences have been great. If there is an issue, it gets taken care of and delivery is always included with old appliances hauled away. Prices are always lower than other places.
July 8, 2026
Reply from Canadian Appliance Source - Edmonton North
Hello,
We love seeing returning faces and are glad we could consistently deliver great value and smooth haul-away services on your third purchase with us.
We look forward to welcoming you back to our Edmonton North location down the road!
Warm regards,
CAS
Vicky was extremely helpful in helping…
Vicky was extremely helpful in helping us decide the best appliance options for us. Highly recommend her, she is an asset to the company.
July 8, 2026
Reply from Canadian Appliance Source - Edmonton North
Hello Grahame
We truly appreciate your business and are glad you had a positive experience. We look forward to welcoming you back anytime!
Best,
CAS
Hailey made the purchasing experience…
Hailey made the purchasing experience very easy and we would highly recommend that anyone looking for new major appliances to check out Canadian Appliance Source and to ask for Hailey.
July 1, 2026
Reply from Canadian Appliance Source - Edmonton North
Hello Brian
We are incredibly grateful for the recommendation and will be sure to pass your kind words along to Hailey.
We look forward to seeing you at the store for your next upgrade!
Best wishes,
CAS
Very helpful
Mr. Klause provided excellent customer service. He recommended an exceptional fridge for me. I will be a return customer.
June 30, 2026
Reply from Canadian Appliance Source - Edmonton North
Hello Adam
Thank you for choosing us for your purchase and for recommending our team. We look forward to working with you again on your next upgrade!
Kind regards,
CAS
Great service and perfect delivery
Great service and perfect delivery - would recommend to anyone looking for appliances.
July 5, 2026
Reply from Canadian Appliance Source - Edmonton North
Hello Ellen,
We are absolutely delighted that your delivery went perfectly and that you would highly recommend our team to others.
We look forward to welcoming you back to our Edmonton North location whenever you need us!
See you next time,
CAS
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