Canadian Appliance Source - Etobicoke Reviews 

Today Aisha answered my call. She quickly and efficiently arranged for a post installation service call to level our newly delivered W/D centre. Delivery too had been efficient and the moving team was careful around furniture and doorways. I look forward to using our new W/D.

Sonia Clair was the online rep

I recently had a frustrating experience with Canadian Appliance Sources (CAS) in Etobicoke, ON. Initially, I was hopeful after purchasing a fridge, and I was informed that it would be delivered in two weeks. Unfortunately, as that timeframe passed, I was told to wait over a month for delivery.
Feeling disappointed, I decided to cancel my order, which led to a further nine-day wait for my refund. Given this experience, I strongly advise others to think twice before choosing CAS for their appliance needs.

Nishta Nunkoo was extremely helpful in resolving my issue

I purchased 6 appliances from CAS for my new home. Samin was very helpful advising me with my options. Also answered my call promptly when I made changes to my choices.
I was having difficulty paying my acct online I reached Manousha who was very helpful in assisting me to complete my payment and confirm my delivery date.

Sonia Clair looked after me to schedule my delivery. Great service, clear explanation of what to expect. Thank you very much for making this easy.

AT

I had two interactions with your customer service staff. It makes a difference when you talk to one who will totally shut you off even if you are trying to ask for help. This rep cannot and will not try to help you, in one way or another. She is limited to the training given to her and would not budge to even let me speak with her supervisor. I will not give this person's name just because I am nice. It was useless talking with her. I called again and was happy to find another staff who totally listened to me. I will write a separate review for her and give her a stellar review because she deserves it.

Nishta was very helpful and efficient in helping me complete my ordrer and schedule deliver (and take away of my old fridge).

Excellent service with telephone representative Paz! I called to move-up my pickup date and time and it was no trouble at all!!! Anyway, If Paz, and his phenomenal service is a reflection of the whole organization, I look forward to picking up my appliance later today! Thank you CAS for exceeding my expectations so far!

Vidya was excellent
detailed and quick response to questions
Delivery organized for tomorrow

Served by Abhishek Rungloll regarding an appliance exchange. He was super courteous in initiating a file for us. Very helpful individual. A nice experience!

Paz was a kind voice who helped solve a frustrating return/exchange of our range. He was very professional and knowledgeable about the issue.
Thank you also to Treshna, who helped with financial concerns.

Yoven and Aisha were very polite, professional, thorough and provided excellent customer service. CAS is fortunate to have them representing their company.

We purchased a Samsung washer and dryer from Canadian Appliance Source (CAS) North Queen St, Etobicoke on March 7th for $3100.00 including delivery and extended warranty

After delivery, we turned on to use both machines (within 3 hours of delivery). The washer would turn on but never shuts off (serious fire hazard) and we can’t select different cycles. The dryer received a huge dent during delivery, so badly that the drum cannot properly spin (again, fire hazard) and the heat does not come on (it just spouts cool air). We called CAS to let them know both machines are faulty, they said it’s entirely Samsung’s problem as their ‘policy’ is once plugged in, it’s a manufacturers issue. We waited 5 days for a Samsung tech to come, he then filed a report saying both machines need complete refurbishment (motherboard, etc.) and are not usable as is (see reports attached).

We have had almost daily conversations with CAS since then and they refuse to replace or preferably, let us return the units because they are deemed able to be refurbished. Their customer service agency told us “Refurbished is as good as new”. We should not have to pay $3100 for refurbished units. I would expect to pay half that. We are simply asking for our money back and for the units to be removed from our home. It should be noted that we can’t know the machines are faulty unless we turn them on, but the second we turn them on, we can’t get support from CAS. This is a massive failure in policy, business practice and egregiously unfair to customers. Every other appliance retailer we have investigated (Home Depot, Caplans, Best Buy) have no hassle return and exchange policies for faulty units. Samsung themselves said CAS is the worst to deal with.

CAS now has us in the after sales service swirl, passing us along to agent after agent to retell the story for the first time. They refuse to escalate this to management and refuse any other resolution than total refurbishment by Samsung.

Paz helped me to schedule delivery quickly and easily and provided the name of the third-party contractor for installation. He was very professional and helpful.

Unable to reach Sales Rep. Called Customer Service and reached Arun Tengur. Explained when I ordered my refrigerator it couldn’t be delivered until mid Nov. I found a supplier who could deliver Oct 18 which was my preference. He was able to arrange the delivery for Oct 18. He also explained the details of my purchase. Thank you for your help.

I had a delivery problem and Sheshna cleared it up so quickly. She was so professional and it was a very pleasant experience interacting with her.

The staff where very knowledgeable and accommodating. Would reccomend when buying your next appliance.

The sales rep was good. The price was decent, not great.The customer service was unable to help at all with a very minor issue. The fridge was delivered without a freezer shelf and when we finally noticed that it should be there CAS was completely uninterested in helping us because it wasn't within 2 days of receiving the appliance.

Edit(answering) - Listen, we COULD have been more thorough and investigated all of the components that our refrigerator was supposed to contain and gotten in touch with you sooner but we were busy with a move into a new house, the birth of our second child and new jobs. Surely it wouldn't have been too difficult for you to arrange to have a simple shelf given to us that was SUPPOSED TO BE INCLUDED with the appliance to begin with regardless of the time it was noticed and reported. This is why you've received a two star rating instead of a five star.

Easy to deal with Harry - very pleasant. Answered all my questions. Would definitely use Harry again for an appliance purchase, and the store as well. Delivery was on time, and delivery personnel were great tp deal with.