Very good experience. Purchased a Samsung Dishwasher. Our salesperson, Hetish Gulati, was excellent. He was very knowledgeable about the product, gave use time and space to make a decision, was hon... See more
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Sales person was very friendly but did not tell me a few things about the fridge delivery; namely that they wouldn’t connect the water if I have copper piping, which I do, that the fridge has to res... See more
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Our sales rep. was very helpful and informative but not pushy. He allowed us to make up our own minds but was there to answer any questions. Delivery of the new appliances came during the 3 hour wi... See more
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They were able to help me find and deliver a replacement Fridge/Freezer within 24 hours. They had what I needed and delivered the next morning after purchase. Staff was knowledgeable and helpful. Pric... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Etobicoke
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
158 North Queen St, C1, M9C1A8, Toronto, ON, Canada
- 4378360531
4.5
Excellent
3K reviews
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Great customer service at the store…
Great customer service at the store with Melvin Gonsalves he knew his products and helped us decide.
The delivery team was friendly and informative and did a great full service with installation.
March 6, 2026
Reply from Canadian Appliance Source - Etobicoke
Hello Monica,
We're so glad to hear that Melvin Gonsalves provided helpful guidance in the store and was able to assist you in finding the right appliance. It's wonderful to know his product knowledge helped make the decision process easier.
We're also pleased that the delivery and installation team provided a friendly and informative experience while completing the setup. We truly appreciate you choosing to work with us and hope your new appliance serves you well.
Best regards,
CAS
They were efficient and quick when…
They were efficient and quick when installing. The salesman explained the product very well and we knew exactly what we were getting. The dishwasher is extremely quiet when running and extremely efficient when cleaning the dishes.
February 26, 2026
Good price, fast delivery
We buy with confidence, because they have good prices, good brands and very good at delivery
March 4, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi,
Thank you for your feedback! We're thrilled to hear that CAS gives you confidence with competitive prices, quality brands, and reliable delivery. Your satisfaction is very important to us.
We truly appreciate your business and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Good customer service
customer service paras was knowledgeable and easy to talked too, give a lot of suggestion and options
March 4, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Juancho,
Thank you for sharing your experience! We're delighted that Paras was easy to talk to and provided valuable guidance with plenty of suggestions and options.
We sincerely appreciate your support and thank you for choosing CAS. We look forward to assisting you again, and we’d be grateful if you shared your experience with family and friends.
CAS
Professional and knowledgeable
Professional, transparent and well informed communication. Very efficient service from purchase to delivery.
March 4, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Heather,
Thank you for your kind review! We're very pleased that our professional and transparent communication, combined with efficient service, made your experience with CAS seamless and positive.
We truly appreciate your business and look forward to helping you again in the future. Please feel free to recommend CAS to your family and friends as well!
CAS
Exceptional customer service
Delivery was a bit late, but they were very helpful and went the extra mile to help my mom clean the area after moving the old machine away and installed the new one.
March 4, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Nita,
Thank you for your feedback! We apologize for the slight delay in delivery, but we’re glad our team was helpful and went the extra mile to assist your mom with cleaning and installing the new appliance.
We truly appreciate your business and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
I had bought a washer and dryer for my…
I had bought a washer and dryer for my condo about a month ago and I received great service.
So when one of my tenants needed me to replace there washer and dryer I knew were to go
Tim looked after me .
February 26, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Armand,
Thank you for your kind review! We're very pleased that you returned to CAS for your tenant’s washer and dryer and that Tim ensured the process was smooth and efficient.
We truly appreciate your business and look forward to helping you again in the future. Please feel free to recommend CAS to your family and friends as well!
CAS
Reply from Canadian Appliance Source - Etobicoke
Hi Joe,
Thank you so much for your feedback! We’re thrilled to hear that our delivery team was punctual and met your expectations. At CAS, we take pride in providing timely and professional service to make every appliance purchase seamless. We truly appreciate your business and look forward to assisting you again. Please feel free to recommend us to your family and friends!
CAS
Great Service
Tim was very helpful and sourced a wall oven product that was not a standard size. It was available in the warehouse and I was able to pick up and install the same day.
February 28, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Alistair,
We sincerely appreciate your kind words! It’s fantastic to know that Tim went above and beyond to find a non-standard wall oven for you and that you were able to get it installed the same day. Providing helpful, efficient, and customer-focused service is our priority at CAS, and we’re delighted that your experience reflected that. We can’t wait to help you with your next appliance purchase!
CAS
Great job Melvin..you really helped me…
Great job Melvin..you really helped me for choosing best dishwasher…very great.
Best wishes..
February 27, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Rakesh,
Thank you for sharing your experience! We’re delighted that Melvin’s support made choosing your dishwasher such a smooth and positive process. Your satisfaction means a lot to us at CAS, and we can’t wait to help you again with any future appliance needs. Don’t hesitate to recommend CAS to your family and friends!
CAS
Quick and Easy purchase
Tim Turingia was very knowledable about the different brands of washers/dryers.
It made our choice very easy.
The whole process was very smooth and easy.
February 27, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Marino,
Thank you for sharing your experience! We’re delighted that Tim’s guidance and expertise made your selection process easy and enjoyable. Your satisfaction is very important to us, and we look forward to serving you again in the future. Don’t hesitate to recommend CAS to your family and friends!
CAS
No issues whatsoever throughout the…
No issues whatsoever throughout the process. We arrived already knowing what we wanted to order so, little time spent at the store. The salesman was very polite and helpful and handled the order quickly and efficiently. Delivery was 2 days later and was handled exceptionally well.
February 25, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Susan,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your experience with CAS was smooth from start to finish. It’s great to know that our salesman was polite, helpful, and efficient, and that your delivery was handled exceptionally well just two days later. We truly appreciate your business and look forward to assisting you with future appliance purchases. Please feel free to recommend us to your family and friends!
CAS
Problem Solved!
I called CAS and spoke with Yudish Rajaysur concerning a problem I was having with my Monogram Range. He immediately directed me to the appropriate person to speak with in order to get the problem resolved.
Excellent customer service! Very personable and professional. A credit to CAS!
February 26, 2026
Unprompted review
Reply from Canadian Appliance Source - Etobicoke
Hi Susan,
Thank you for sharing your experience! We’re delighted that Yudish’s professionalism and personable approach helped guide you to a quick resolution for your Monogram Range. Your satisfaction is our priority, and your support means a lot to CAS. We look forward to helping you with any future appliance needs and hope you’ll recommend us to your family and friends!
CAS
Customer service
RaEesah was very helpful in updating my upcoming delivery to include haulaway.
January 12, 2026
Unprompted review
Reply from Canadian Appliance Source - Etobicoke
Hi Deborah,
We're happy to hear that the update to include haulaway was helpful. Thank you for your positive feedback; we appreciate it.
CAS
Rescheduling was easy
We had delays in our kitchen installation and had to reschedule our appliance delivery twice. Both times the communication was excellent and we were able to arrange it for our schedule. Thank you!
December 24, 2025
Unprompted review
Reply from Canadian Appliance Source - Etobicoke
Hi pauline,
Thank you for your kind review! We’re glad to hear that our team communicated clearly and helped you reschedule your appliance delivery smoothly, despite the changes in your kitchen installation.
We truly appreciate your business and are happy we could make the process convenient for you. CAS looks forward to serving you again in the future—please feel free to share your experience with family and friends!
CAS
Vidisha Danoo is very helpful
Vidisha Danoo is very helpful. She was calm, patient, answered all my questions, and provided all the information I needed to track my order. Thank you!
December 3, 2025
Unprompted review
Fantastic Service from Mr Vyapoory
Fantastic Service from Mr. Paz Vyapoory.
I had a last minute conflict of schedule with delivery and needed to reschedule. Mr. Vyapoory was very efficient and professional to accommodate my request although it was last minute. I have purchased a number of times in the past from CAS and I will keep purchasing from this group every time one of my unit has needs for appliances.
Christian
November 24, 2025
Unprompted review
CAS Washer / dryer purchase & service
Great pricing & options; excellent installation & delivery options (very helpful service from Aisha to change delivery date)
October 26, 2025
Unprompted review
Yudish Rajaysur from Delivery was very…
Yudish Rajaysur from Delivery was very polite and helpful. Many Thanks
A. Phillips
September 16, 2025
Unprompted review
Very good service.
Today Aisha answered my call. She quickly and efficiently arranged for a post installation service call to level our newly delivered W/D centre. Delivery too had been efficient and the moving team was careful around furniture and doorways. I look forward to using our new W/D.
August 21, 2025
Unprompted review
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