Very good experience. Purchased a Samsung Dishwasher. Our salesperson, Hetish Gulati, was excellent. He was very knowledgeable about the product, gave use time and space to make a decision, was hon... See more
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Sales person was very friendly but did not tell me a few things about the fridge delivery; namely that they wouldn’t connect the water if I have copper piping, which I do, that the fridge has to res... See more
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Our sales rep. was very helpful and informative but not pushy. He allowed us to make up our own minds but was there to answer any questions. Delivery of the new appliances came during the 3 hour wi... See more
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They were able to help me find and deliver a replacement Fridge/Freezer within 24 hours. They had what I needed and delivered the next morning after purchase. Staff was knowledgeable and helpful. Pric... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Etobicoke
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
158 North Queen St, C1, M9C1A8, Toronto, ON, Canada
- 4378360531
4.5
Excellent
3K reviews
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Sales person Tim Turingia excellent
Sales person Tim Turingia excellent, clarified info I got from website perfectly. Delivery staff excellent.
March 4, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi,
Thank you for your kind review! We’re thrilled to hear that Tim Turingia provided clear guidance and that our delivery staff exceeded your expectations.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be happy to help them as well!
CAS
Had what we wanted at a good price.
March 8, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Paul,
We're happy to hear that you found what you wanted at a price that pleased you. Thank you for your feedback!
CAS
I’ve purchased many appliances from…
I’ve purchased many appliances from here. All experiences have been good.
March 3, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Michelle,
We're happy to hear that you've consistently had positive experiences with our appliances. Thank you for sharing your valued feedback with us!
CAS
Tim is an excellent representative for…
Tim is an excellent representative for Canadian Appliances. He has an excellent attitude and was
very helpful in helping me selecting the right appliances for my laundry.
March 10, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Elizabeth,
Thank you for sharing your experience! We’re delighted to hear that Tim provided such helpful service and assisted you in selecting the right appliances for your laundry. His positive attitude and dedication to helping customers are qualities we truly value. We sincerely appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be delighted to welcome them as well!
CAS
Quick efficient accommodating service
March 9, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Kristopher,
We appreciate your kind words! It's great to know our service was quick, efficient, and accommodating for you. Thank you for your feedback!
CAS
Returning clients.
Returning clients.
Fast and efficient, everything was done up to our expectations.
Will definitely recommend their services.
March 9, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Natalya,
Thank you for being a returning customer and for sharing your experience! We’re delighted to hear that everything was handled quickly and efficiently and met your expectations. Your continued trust means a lot to us. We truly appreciate your business with CAS and look forward to serving you again in the future. Thank you as well for recommending us—we’d be happy to welcome your family and friends anytime!
CAS
Reply from Canadian Appliance Source - Etobicoke
Hi,
Thank you for choosing CAS — we truly appreciate your business. Hearing that you found the best sales team, the best selection, the best prices, and the fastest delivery means a lot to us. We’re grateful for the chance to serve you and would be happy to help again anytime. If your family or friends are looking for appliances, we’d love for you to send them our way. Your support helps us continue doing what we do best.
CAS
All was great
All was great. However installer did not level the washer. Huebsch install spec calls for leveling front legs. Thanks.
March 2, 2026
Overall very efficient
Overall very efficient . The sales person disappeared after we placed the order but your service staff were able to fill the gap and arrange delivery
March 1, 2026
Great sales and service!
Excellent all around with Tim being very helpful at the Etobicoke store!
March 1, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Rahul,
Thank you for your kind words! We're thrilled to hear that Tim provided excellent assistance at our Etobicoke store and made your experience a positive one.
We truly appreciate your business with Canadian Appliance Source and look forward to helping you again in the future. Please feel free to share your experience with family and friends who may be looking for appliances!
CAS
Reply from Canadian Appliance Source - Etobicoke
Hi Jarod,
Thank you for your feedback! We're glad to hear that your delivery went smoothly.
We truly appreciate your business with Canadian Appliance Source and look forward to assisting you again in the future. Please feel free to recommend us to family and friends for their appliance needs!
CAS
Excellent service, quick smooth delivery. Will buy again from them
Great selection friendly service quick smooth delivery. Will buy again from them
March 8, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Rosie,
Thank you for your wonderful review! We're thrilled to hear that you enjoyed our selection, friendly service, and smooth, quick delivery.
We truly appreciate your business with Canadian Appliance Source and look forward to serving you again in the future. Please feel free to recommend us to your family and friends who may be looking for appliances!
CAS
Great customer service
February 28, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi,
Thank you for your feedback! We’re delighted to hear that you received great customer service from the team at Canadian Appliance Source. We truly appreciate your business and look forward to assisting you with any future appliance needs.
CAS
Reply from Canadian Appliance Source - Etobicoke
Hi,
We're happy to hear that you had a seamless experience with our knowledgeable staff and efficient service. Thank you for your positive feedback!
CAS
Naved was very knowledgeable and…
Naved was very knowledgeable and helpful in selecting our multiple appliances.
The delivery team, lead by Harvey, were friendly, professional and efficient.
March 10, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Barb,
Thank you for sharing your experience! We’re delighted to hear that Naved was knowledgeable and helpful in guiding you through selecting your appliances. It’s also wonderful to know that the delivery team, led by Harvey, provided friendly, professional, and efficient service.
We truly appreciate your business and your trust in Canadian Appliance Source. We look forward to helping you again in the future, and please feel free to share your experience with family and friends.
CAS
A+ for service!
Melvin was so knowledgeable. He made a daunting task of choosing the right appliances feel fun and easy.
March 7, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Sarah,
We appreciate your kind words! It’s wonderful to hear that Melvin helped turn what can often feel like a daunting task into a fun and easy experience. Providing knowledgeable and supportive service is something we take great pride in.
Thank you for choosing Canadian Appliance Source. We look forward to assisting you again with any future appliance needs, and we’d be grateful if you shared your experience with family and friends.
CAS
Competitive prices
Competitive prices, if something goes wrong the salesmen make efforts to make things right!
There's good selection online.. everything I want and need from them I get
March 7, 2026
Reply from Canadian Appliance Source - Etobicoke
Hello Andy!
We aim to provide a seamless experience whether you are browsing our website or visiting us in person, so it’s great to hear we hit the mark for you.
Thank you for your support and for highlighting our commitment to getting things right. We hope to see you again soon!
Take care,
CAS
Delivery staff were courtesy and…
Delivery staff were courtesy and accommodating, helpful and kind
March 6, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Rita,
We're so happy to know our delivery staff were courteous, accommodating, helpful, and kind. Thank you for your positive feedback!
CAS
A pleasure to deal with
A pleasure to deal with, from the sales person, to the delivery person. A last minute delivery change, on my part, was handled with ease. Emails were answered promptly and efficiently.
March 6, 2026
Reply from Canadian Appliance Source - Etobicoke
Hi Katherine,
Thank you for taking the time to leave a review! We’re pleased to hear that your experience was smooth from start to finish and that both our sales and delivery teams provided great service. It’s also great to know we were able to easily accommodate your delivery change and keep communication quick and efficient.
We truly value your business and look forward to helping you again at Canadian Appliance Source. Please feel free to share your experience with family and friends as well.
CAS
Reply from Canadian Appliance Source - Etobicoke
Hello Craig,
We're so glad to hear that Hitesh provided such a comfortable and helpful experience while assisting with your purchase. It's wonderful that his knowledge helped you feel confident in your decision.
We truly appreciate you choosing to work with us, and it's great to know you'll be reaching out to him again for future appliance needs.
Take care,
CAS
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