Canadian Appliance Source - Gatineau Reviews 

The seller was helpful and gave me done great price ! Delivery was on time.

First time at CAS and very impress. The representative was very knowledgable and listened to my needs. I would definetily recommend without hesitation.

Professional and courteous personnel.
Provided advice and responded to every questions.

Great staff. Friendly and knowledgeable.
Many thanks.

Doing your research ahead of time, provides an opportunity to sit with the sales representative, to create a more personal experience.
There was no high pressure sales approach. I appreciated the attempt by the sales representative to arrive at a more satisfactory lower price than online.

We had a great experience from ordering to delivery! I was able to confirm next-day delivery would be available for our fridge before ordering and was given a code to lower the delivery fee. Delivery was within the window and the live-tracking was a very helpful feature. Would definitely order from here again!

I was given wrong information at the store about the delivery schedule. I asked to take the old frig at the store, but the delivery people did not have that instruction on the order. I asked them to at least to but the old frig in the garage, the junior guy said yes but the senior guy did not even respond, they went outside got in their truck and left. 2 things happen here, the sale rep at the store screwed the order and the delivery guys were rude and obviously did not about me the client stuck with the old frig. My wife and I are both senior citizen.

My machine his new and does not work, I am waiting for thé repair man to get a new part and try to rectify the situation.

Bought washer and dryer. Washer delivered defective. Motor burnt. Contacted CAS. They will not replace and insist we deal with the manufacturer, who took two weeks to get a technician to our house. Diagnosed the problem. Needs to replace motor which will take an additional three weeks. No reply from CAS on my last plea for them to simply replace the unit with one that works. Terrible client service. Avoid.

Great service from Yvonne in the Gatineau store. Competitive prices and we were able to get our fridge quickly.

I have purchased appliances two times and have been extremely satisfied with the friendly staff and the selection of appliances. I will definitely come back again.

I was disappointed that the delivery guys didn’t give me the customer much time to look over the range before being asked to sign off on the deliver.

Great service and Samantha was excellent with the advice she gave

Salesman was knowledgable and helpful. The whole shopping and purchasing process was efficient. We're now awaiting delivery.

Terrible client service, long time to follow-up. My rep did not even return my emails. It took 4 times to install a washer and drier as they kept forgetting something to be able to install. it is still not installed!
I lost numerous hours to this. The only positive is that the appliances themselves are beautiful.

I only give 2 star just because I had a good service by the seller but she as no control on the cie delivery wish it's sad because to garantie to have the appliance I wanted I had to pay in full and was told that it was supposed to arrived on May 9th and deliverded on May 10th but so far no news when it will arrived or when it will be delivered.

Fridge minor interior esthetic damage.

Then after plugging the fridge there was a problem as there was always a "door opened" warning. Freezer keeps registering 26°C even though there is ice being made by the ice machine.

Had to do a service call to Samsung as there is no way to talk to an actual person from customer service at CAS. They only respond via email which is frustrating as you get your answer 24 hours later.

Sales departement is great. Aftersales not so much.

Dealing with the Rep Yvonne Ratunga. She was very good!

I already sent an e-mail to explain the situation.