Our salesman Matthew was kind, attentive and informative. The whole process from sales to delivery was awesome. The two delivery men were great! Efficient, fast and simple installation and removal of... See more
Company replied
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See what reviewers are saying
I went to CAS with a few appliances already in mind, but Samantha steered me in a much better direction. We bought the newly released TruArctic fridge (CAS house brand) and have been happy with it s... See more
Company replied
Your website constantly interrupted me with an attempt to start a chat session with me. Then, because your layout is poorly designed it was nearly impossible to close those chat windows because the... See more
Price was 10% better than TheBrick and Leons. Warranty was 50% cheaper as well, so it pays to shop around because I was almost locked in to the brick purchase. Purchased online, the total transaction... See more
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Gatineau
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
79 Boulevard de la Gappe, Unit C6, J8T0B5, Gatineau, QC, Canada
- 8197701788
4.4
Excellent
1K reviews
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The service was fine
The service was fine. The appliance are very good but well overpriced.
April 22, 2023
Buy insurance and provide training so that installer can do more altjough they were quitte polite and nice.
C'est gentil de nous rappeler d'être constructif et très paternaliste.
April 19, 2023
Friendly
Friendly, attentive, respectful and very competent come to mind to describe the delivery personnel.
April 26, 2023
Some sale representatives are great
If you have the right agent like Yvonne (representative sale person), the transaction is helpful and easy. Otherwise there are some incompetent agents those wasted my time.
April 19, 2023
Mostly positive
The saleslady was helpful and knowledgeable. The installers were mostly good, except that the cord wasn't long enough to reach the wall outlet (it's a European plug that requires a special adaptor) and they just left with instructions to buy an extension cord. Calling the salespeople didn't get a reply. I'm contacting an electrician to move the outlet.
April 26, 2023
Great experience
The experience was great because of the ease in placing our order. I found that the sales associate I dealt with was very accommodating, friendly and knowledgeable. I was able to place my order and pick it up the next day.
April 23, 2023
Courteous ans quick
April 22, 2023
Quick and fast service.
Our experience was very positive - lots of helpful information and honesty about the products and service. Samantha offered very useful advice, guiding us to our decision. Our order and delivery went quickly and smoothly.
April 20, 2023
Communication and professional people
Excellent communication, (by phone and email), material in stock and fast delivery (the day after). Very professional people from beginning to end.
I highly recommend this Company.
April 19, 2023
Very good service with the seller and…
Very good service with the seller and also very good and nice machine
Love it
April 11, 2023
Excellent services and sale…
Excellent services and sale representative was knowledgeable and very helpful.
April 8, 2023
Delivered on time as promised
Delivered on time as promised. Had to tell the delivery person to install dryer as I paid for it.
April 11, 2023
Super bon service
April 2, 2023
Great assistance from my usual representative
Samantha was very helpful and helped me make the right choices that met my needs and qualified for the best discount.
March 31, 2023
May use AI-assist with repliesRead more
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Rude Attitude
My order delivery was scheduled for April 12, 2023. I needed to reschedule my order as the closing date of my home was delayed. I called between 4:00-4:05 on April 11, 2023 and the staff asked for the postal code after all other info. I explained that I did not have the info of the postal code as I am not at home so do not have the document with me, and the full address and order number should be good to proceed the re-scheduling. She insisted that she needed the postal code otherwise she will not help at all - with a very rude attitude. When I asked for her employee ID number she answered she did not have it, and then when I asked her name she hung up on me. I am a repeat customers with many orders in the past and I called CAS service a lot before - the order number and address must be sufficient to proceed any kind of request. I definitely do not want to pay to receive such a disrespectful service.
April 11, 2023
Unprompted review
Reply from Canadian Appliance Source - Gatineau
Dear Jessica,
Thank you for taking the time to share your feedback.
Please be advised, our customer care agent is required to confirm caller identity and ask verify questions prior to giving information out to the caller.
We do apologize for the inconvenience however it is require to ensure our customer information is given to the correct personnel.
Thank You,
W.L
CAS
The sales person was helpful a bit to…
The sales person was helpful a bit too serious.
The person at the pick up centre was helpful and friendly wich is good for the customer.
March 31, 2023
The delivery of the Washer/Dryer unit…
The delivery of the Washer/Dryer unit was on time, the setup was done quickly and the old unit removed. The team was polite and professional.
April 4, 2023
Good customer service
Good customer service. No pressure and professional. Staff knowledgeable.
March 30, 2023
Salesperson was helpful, honest, nice and polite
April 4, 2023
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