Our salesman Matthew was kind, attentive and informative. The whole process from sales to delivery was awesome. The two delivery men were great! Efficient, fast and simple installation and removal of... See more
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I went to CAS with a few appliances already in mind, but Samantha steered me in a much better direction. We bought the newly released TruArctic fridge (CAS house brand) and have been happy with it s... See more
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Your website constantly interrupted me with an attempt to start a chat session with me. Then, because your layout is poorly designed it was nearly impossible to close those chat windows because the... See more
Price was 10% better than TheBrick and Leons. Warranty was 50% cheaper as well, so it pays to shop around because I was almost locked in to the brick purchase. Purchased online, the total transaction... See more
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Gatineau
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
79 Boulevard de la Gappe, Unit C6, J8T0B5, Gatineau, QC, Canada
- 8197701788
4.4
Excellent
1K reviews
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Helpful and knowledgeable staff to…
Helpful and knowledgeable staff to guide us in selecting our new Maytag washing machine. Pleased so far with choice
Lots of choice and quick delivery for both washer and wine fridge
March 30, 2023
Samantha was very knowledgeable and…
Samantha was very knowledgeable and suggested improvements from initial appliances I had chosen to have the best ones most suited to home I purchased (blueprints). It was evident to me that she worked very hard to give me the best shopping experience and prices possible.
March 30, 2023
Easy purchase.
Easy purchase, quick delivery. Not very flexible on price though even though the had the item on sale a few month previously. I feel i should have gotten a better price.I did ask and was refused.
March 29, 2023
Yvonne was really nice and top service…
Yvonne was really nice and top service easy to purchase something good active listening and proposal to my needs 10/10 i love CAS
March 28, 2023
The service was excellent at the Gatineau location and at the Ottawa Warehouse. Your sales person knew his product and was able to answer my questions. I did not know CAS before i will go back
I discovered CAS and wanted to explore it. I was really pleased with the service at the store and at the warehouse.
I would not hesitate to recommend CAS
Thank you 😊
March 19, 2023
Online Chat
Placed an order for an Electrolux washing machine through online chat. Samantha was excellent with her answers to my questions and did a followup before and after the delivery. Excellent service.
March 15, 2023
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My experience with Canadian Appliance…was terrible
My experience with Canadian Appliance Source has been absolutely terrible. Their customer service is deplorable. I bought 2 appliances and have issues with both purchases. Customer service is basically “how can we NOT make you happy”! I will never buy from this company again and cannot recommend them. If you have a problem with your purchase sadly this is not the company you want to be dealing with. We discovered damage to the inside of the appliance after we opened the box, but they won’t refund or exchange it because we opened the box! Their claim of customer service being a priority is quite patently not true!
March 15, 2023
Reply from Canadian Appliance Source - Gatineau
Dear Brenda,
Thank you for taking the time to share your feedback.
I am sorry to learn about your experience.
As per our records, you are currently in communication with our Aftersales department.
May you please provide them with the requested pictures to expedite the process?
My apologies again for the inconvenience caused.
Kind regards,
FI
CAS
Had the GE cafe induction double oven…
Had the GE cafe induction double oven we needed and made it easy to arrange delivery and take-away of our current stove. Will update once we take delivery
March 14, 2023
everything is top notch
everything is top notch. from buying to delivery . nothing could beat cas. the price is the lowest i could find and the following services are excellent.
March 22, 2023
I bought three appliances Two are in…
I bought three appliances Two are in stock and the third is coming in few days
I went to the store on Wednesday and il got my appliances saturday for pick up
Fast financing program too I did not open the boxes yet To check the appliances
March 13, 2023
Excellent service
Sales person was courteous well informed. New exactly what it was we were looking for as a replacement Dryer that would fit on our bottom drawer. Delivery personnel were also courteous and made sur that all was exactly as what we expected before leaving for the next delivery.
March 15, 2023
Excellent service art sales level and …
Excellent service art sales level and a professional fast delivery.
I would definitely recommend to any of my contacts
March 14, 2023
I was scheduled for delivery window…
I was scheduled for delivery window 230-630 to a house that I do not live in. This was explained to the salesperson.
At 140 I received a call from a very rude delivery person saying they would be at the house in 12 mi utes I wasn’t there.
I arrived there only to meet two of the rudest delivery people no hello . They walked into the house with big messy boots didn’t wipe their feet . I had to ask them to put the oven in position rather than the middle of the kitchen.
The week before for the snow storm I didn’t get told it wasn’t being delivered u til 3 hours after the start of my delivery window. There was no one to call in the weekend.
The worst service ever!!!! The delivery people didn’t say anything to me . Grouchy and rude.
March 1, 2023
Reply from Canadian Appliance Source - Gatineau
Dear Maureen,
Thank you for sharing your concerns with us
My sincere apologies for your experience.We would very much appreciate your feedback on the above rating and how we could have done better.
Would you please contact our After-SalesTeam at casreviews@caslp.ca to provide more information as to how we could improve our service for future reference?
Thank You,
W.L
CAS
My washer was delivered not working and…
My washer was delivered not working and do not know wen it will be repaired or replaced
March 8, 2023
Reply from Canadian Appliance Source - Gatineau
Dear Customer,
Thank you for your review.
My sincere apologies for your experience.
This is certainly not the experience that we would like you to have.
Our goal is to always ensure our customers receive the best possible service.
Please note, CAS receives all of the products we sell directly from the manufacturer, in their original packaging. CAS does not sell refurbished appliances.
As such, we have no way of knowing if an appliance is defective.
This is why our manufacturers will stand in and address as they hold the warranty.
However, CAS has already initiated a service call with the manufacturer and we have been advised that you will be contacted today or tomorrow.
Kind regards,
H.A
CAS
Great refrigerator purchase experience!!
After looking for a refrigerator on the web, CAS seemed to have the best choice and price out there.
I went to their store in Gatineau where I met Samantha, a sales representative. She showed me different brands, sizes and options of the refrigerators on the floor.
Samantha explained how CAS priced their appliances and how they monitor all competitors to make sure they have the best-selling price at all time.
My new refrigerator was delivered a few days later by two professional and courteous men.
Took the old fridge away with all the wrapping of the new one and placed it where it needed to be. They took the time to remove and reinstall the refrigerator doors to maneuver it in the small kitchen entrance and even took their shoes off once they entered the house.
All in all, a great experience with Canadian Appliance Source and is now my new go to store for all my appliance needs. A+
March 3, 2023
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