Canadian Appliance Source - Gatineau Reviews 

Down payment not refundable and shipping price is way overpriced. Not competitive as shared with sales person.

We had a great experience of excellent services with Samantha . Very understanding, helpful and polite .

Excellent in store service, delivery was quick, easy and on time !
Thank you
Jennifer Smith

There is a number of reasons do me to give a very low review:
- Product not as advertised. Could be more of a Panasonic issue but still, I had to return it regardless.
- The return process is awful, they consider every return the same: as if the article was purchased online. This means you cannot just bring it back, you have to go through a very painful process that last days.
- Lastly, never use ApplePay, otherwise they will tell you the article was paid with a different card than yours thus forcing you to exchange half a dozen of emails to tell them the card number they have in files is actually yours but was somehow obfuscated by the paiement processing app??

I think the sales person was very helpful and was very quick to find the product I was looking for. The only thing that could improve is they were little unsure about the delivery date and have to get back to me.

Knowledgeable sales person and very helpful. Quick and easy delivery and installation.

Helpful and quick to find the perfect appliance according
to our needs; and swift and honest .
Note of some concern ;
Referred to “Quick Task “for pickup ( which was not done) installation and removal (also not done )was a nightmare !
Never showed up on the day of installation and unable to locate the driver/ employee.
Task pre payed days before by phone …… Never again .Stayed on look out till 5pm….no show
Instead called local guy ( that I spoke to directly)willing to install etc without money up front; willing to do the job short notice.
Large Comp like Quick task not reliable !
CAS 👍

The price was good, I was able to order my item on line with the help of an agent who answered all my questions. I picked it up the very next day. The employees at the warehouse on Dagenais were very friendly and they provided good service.

We have bought other appliances from this store, and always been pleased with the service, but this time we were very disappointed. We bought a dishwasher from them, and needed to have it installed. They recommended a company, Quick Contractors, which I understood they worked with a lot, and could vouch for, to deliver and install it. Because my husband was recovering from major surgery, we really needed the dishwasher. I had already paid CAS for delivery before they told me about QC, and they assured me they would reimburse the $90 delivery fee. Several emails went back and forth about Wednesday am being the delivery and installation time between me, QC and CAS. I paid QC $297 for the service. Imagine my surprise when a nice installer guy (David) showed up at my door to install the dishwasher, which wasn't there. I tried calling QC, as did David, but we got no answer. So I called CAS to see if they knew what was going on , and was immediately referred to Customer Care, who didn't really listen to the story, but assured me they would look into it, and my dishwasher would arrive the next day. On Thursday morning, the dishwasher was delivered - turns out by CAS, but no installer appeared. Luckily I had David's number and called him and he told me he had a very busy day, but would come at the end of it to install the machine, which he did. CAS refused to refund my delivery charge, and QC has never returned my calls. So I paid 2 delivery charges - not my fault. I thought these 2 companies worked together and would coordinate, but no - turns out Quick Contractors is a national company based in Oshawa and they don't care about either their sub-contractors here (the installer wasted several hours on this job) or their customers. I will never deal with either company again.

Quick, friendly and professional service. Good price and the gas range was delivered 2 days later!

After research I knew which specific model appliance I wanted and the CAS website gave me the info I needed.
In a very simple process I was able to purchase and confirm a pickup date.

Great staff, great delivery

Buying a stove is...a chore. But my sales person Samantha actually made my buying experience pleasant (I had many questions). The delivery men were very prompt and done in no time. New one in and old one out in minutes, and so careful not to make a slushy mess. On the whole, a most pleasant oven shopping experience.

Samantha Leclair, my sales rep, did an excellent job answering my questions and sourcing my appliances.

It was fast. I needed to replace emy appliance right away. Delivred the next day. Great Price too!

Appliance easy to order, delivered to door, came when it was supposed to.

I received a great service, the delivery was within the timeframe given, the 2 deliverymen were very professionnal and polite.

Good service at the store but the delivery was horrible. The guys had give me the wrong washer and was very rude.