I wanted an updated version of the exact fridge which was still serving us well after 20+ years. I walked in to CAS on impulse, and they had exactly that fridge arriving the next day, could deliver... See more
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It was very convenient, my washer quit recently and I ordered a new one from Canadian appliance source . It was delivered within a week , they hooked it up and took my old one away. I am very happy w... See more
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I recently purchased my whole home package with Salma. She had previously found me a hood fan for my stove and I was very impressed with her service. Her prices were better than the other stores I ha... See more
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Traynor was very polite and helpful with our purchase.Very soft spoken and truthful.If and when we need another appliance we will definitely seek out Traynor again.The store was Chain Lake in Halifax.... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Halifax
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
215 Chain Lake Dr., Unit 4A, B3S1C9, Halifax, NS, Canada
- 9027011106
4.7
Excellent
2K reviews
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great
great. in stock. fast pickup at location. Girl who running the till & grabbing the merchandise was excellent.
March 8, 2026
Reply from Canadian Appliance Source - Halifax
Hi Andrew,
Thank you for your kind review! We're glad to hear that our in-stock selection and fast pickup made your experience smooth, and that our team member at the till provided excellent service.
We truly appreciate your business with Canadian Appliance Source and look forward to serving you again. Please feel free to recommend us to family and friends who may be shopping for appliances!
CAS
The salesperson Salma was very helpful…
The salesperson Salma was very helpful & easy to talk to. She was very thorough with giving us all the info we needed, for us to make our purchase.
Thank you!
March 1, 2026
Reply from Canadian Appliance Source - Halifax
Hi Pierre,
Thank you for sharing your experience — we truly appreciate your business. We’re delighted to hear that Salma was helpful, easy to talk to, and thorough in providing all the information you needed to make your purchase with confidence. CAS looks forward to serving you again, and we’d be grateful if you shared your experience with family and friends who may need appliances as well.
CAS
CSA,Halifax
Muhamad is weary easy to deal with and helpful.
Good service in store and warehouse.
February 28, 2026
Reply from Canadian Appliance Source - Halifax
Hi Karel,
Thank you for sharing your experience — we truly appreciate your business. We’re glad to hear that Muhamad made everything easy and helpful for you, and that both our in‑store and warehouse teams provided good service throughout the process. CAS looks forward to serving you again, and we’d be grateful if you shared your experience with family and friends who may need appliances as well.
CAS
Delivery was requested for Match 7
Delivery was requested for Match 7. The dishwasher still has not arrived!!!! The invoice has March 27 as the eta for delivery.
March 7, 2026
Reply from Canadian Appliance Source - Halifax
Dear Kathy Walsh,
Thank you for sharing your feedback with us.
To clarify our ordering process on canadianappliance.ca, customers are required to select their region to view in-stock products.
In-stock items are marked with a blue "In stock (Same/Next day delivery)*" tag.
After an order is placed, customers are prompted to select their preferred procurement date.
While selecting a date for backordered appliances doesn't guarantee delivery, we strive to keep all order dates as accurate as possible.
We see that your Midea dishwasher is currently on order. You will be notified once the item arrives in stock.
Sincerely,
CAS
service was wonderful- great help
March 7, 2026
Reply from Canadian Appliance Source - Halifax
Hi Karen,
We appreciate your feedback and are so glad to hear that you received great help and wonderful service. Thank you for choosing CAS!
CAS
Efficient, helpful
Fast, efficient. Our salesperson (TJ Kim) was very helpful & the delivery/install went very smoothly
March 7, 2026
Reply from Canadian Appliance Source - Halifax
Hi Theresa,
Thank you for sharing your experience! We’re glad to hear everything was fast and efficient, and that TJ Kim helped guide you through your purchase. It’s also great to know that the delivery and installation went smoothly.
We truly appreciate your business and your trust in Canadian Appliance Source. We look forward to helping you again in the future, and please feel free to share your experience with family and friends.
CAS
Reply from Canadian Appliance Source - Halifax
Hi Jeffrey,
We appreciate you noting our wide selection and helpful team. We're glad you enjoyed your experience, and we thank you for your support!
CAS
Salesperson was very helpful and…
Salesperson was very helpful and knowledgeable. Deliver was 2 hours later than the delivery time window and dryer was not properly attached.
February 27, 2026
All round good experience with Canadian Appliance Source
The salesman, Mohammed Said, was pleasant, courteous and helpful.
Our dishwasher was delivered when they said it would be. Very pleasant as well.
We have an appointment for installation in 3 days.
March 5, 2026
Reply from Canadian Appliance Source - Halifax
Hi Susan,
We really appreciate your kind feedback! It’s wonderful to hear that Mohammed Said was courteous and helpful and that your dishwasher delivery met your expectations. We’re glad everything is on track for your installation, and we hope it goes perfectly. Thank you for trusting CAS with your appliance needs—we look forward to serving you again and assisting your family and friends in the future as well.
CAS
Concerns Regarding Delivery and…
Concerns Regarding Delivery and Telephone Customer Service
February 26, 2026
Reply from Canadian Appliance Source - Halifax
Dear Andrasb Kocsis,
Thank you for reaching out to share your feedback. We see that your LG appliances were delivered on March 4th.
If you would like to share your experience regarding your delivery or our customer service, we invite you to do so by contacting our team at Aftersales@caslp.ca.
We look forward to hearing back from you.
Sincerely,
CAS
Reply from Canadian Appliance Source - Halifax
Hi Adams,
Thank you for your feedback! We're glad to hear you appreciated our great service and straightforward approach. It's wonderful to know you’d choose to shop with CAS again.
We truly appreciate your business and thank you for choosing CAS. We look forward to serving you in the future, and please feel free to recommend us to your family and friends!
CAS
Reply from Canadian Appliance Source - Halifax
Hi Juan,
Thank you for sharing your experience! It's wonderful to hear that Salma provided patient and supportive service. Our team strives to make every purchase seamless and positive, and we’re happy that she achieved that for you.
We appreciate your trust in CAS and look forward to serving you again. We’d be grateful if you shared your experience with family and friends.
CAS
Dealt with TJ Kim when purchasing a…
Dealt with TJ Kim when purchasing a fridge last year and again with recent purchase of a range. Knowledgeable, helpful and personable.
Range arrived when expected. Deliverymen very efficient, polite and helpful. Good experience all around.
March 3, 2026
Reply from Canadian Appliance Source - Halifax
Hi Glenda,
Thank you for your kind review! We're very pleased that TJ Kim made your appliance shopping experience positive, and that your range arrived on schedule with courteous and efficient delivery service.
We truly appreciate your trust in CAS and look forward to helping you again in the future. Please feel free to recommend CAS to your family and friends as well!
CAS
Fast pick up the appliance I needed
Fast pick up the appliance I needed. No one can wait for two weeks to be delivered.
Staff was friendly and helpful.
March 3, 2026
Reply from Canadian Appliance Source - Halifax
Hi Gordon,
Thank you for your feedback! We're glad our fast pick-up service allowed you to get your appliance quickly, and that our staff were friendly and helpful. We understand how important timely service is, and we’re happy we could make it convenient for you.
We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again, and please feel free to recommend us to your family and friends!
CAS
In store sales,warehouse & customer…
In store sales,warehouse & customer service for registering appliance were all excellent.
March 2, 2026
Reply from Canadian Appliance Source - Halifax
Hi Mike,
Thank you for your kind review! We're very pleased that every part of your experience—from in-store sales to warehouse and appliance registration—was excellent. Knowing that our team made the process smooth and positive means a lot to us.
We truly appreciate your business and look forward to helping you again in the future. Please feel free to recommend CAS to your family and friends as well!
CAS
Your staff and delivery guys were top…
Your staff and delivery guys were top notch. Great care was taken. Tks.
March 5, 2026
Reply from Canadian Appliance Source - Halifax
Hi Robert,
Thank you for sharing your experience! We're delighted that our team and delivery crew provided excellent service and handled your appliance with care. Ensuring a smooth and safe delivery is always our priority.
We sincerely appreciate your support and thank you for choosing CAS. We look forward to assisting you again, and we’d be grateful if you shared your experience with family and friends.
CAS
We always get great service from Trenor…
We always get great service from Trenor in Bayers Lake. We have bought all our appliances from him and we have always been very happy.
CAS always seemed to have the best prices and a very big variety to choose from.
February 28, 2026
Reply from Canadian Appliance Source - Halifax
Hi Morne,
Thank you for your wonderful review! We’re thrilled to hear that Trenor has consistently provided great service and that you’ve been happy with all your appliance purchases. It’s fantastic that our selection and pricing have met your needs. We truly appreciate your continued support and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Excellent customer service
Your store representative “Uves Rajput” provided exceptional service, he took time to answer all of our questions and he followed up after the sale to ensure our order and delivery dates were correct. We will definite return to this store for future appliance purchases.
February 28, 2026
Reply from Canadian Appliance Source - Halifax
Hi Tim,
We sincerely appreciate your feedback! It’s fantastic to know that Uves Rajput went above and beyond with helpful guidance and careful follow-up. Thank you for choosing CAS—we look forward to serving you again and hope you’ll share your experience with family and friends.
CAS
Damaged fridge delivered, miscommunicated about new delivery
Delivered a fridge on Monday. Completely damaged. They returned it and told me a new one would be delivered on Wednesday.
Wednesday comes, they asked me to BOOK A NEW DELIVERY TIME for the following week. WtH?
March 4, 2026
Reply from Canadian Appliance Source - Halifax
Dear Ellen Lasko Helmke,
Thank you for sharing your feedback with us. We are sincerely sorry to hear that your fridge arrived with damage.
We strive to deliver every product in perfect condition, and this is certainly not the experience we intended for you.
We noticed that a replacement was added to your order; however, we would not have been able to redeliver the new fridge until next week.
We see that the order was canceled on March 5th, and we are sorry that we could not make this work for you.
Thank you for your patience throughout this process.
Sincerely,
CAS
Efficient and seamless online purchase
February 28, 2026
Reply from Canadian Appliance Source - Halifax
Hi Geoffrey,
Thank you for sharing your experience! We’re delighted that CAS made your online purchase quick and easy. Your support means a lot to us, and we look forward to helping you again in the future. Don’t hesitate to recommend us to family and friends.
CAS
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