I wanted an updated version of the exact fridge which was still serving us well after 20+ years. I walked in to CAS on impulse, and they had exactly that fridge arriving the next day, could deliver... See more
Company replied
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I recently purchased my whole home package with Salma. She had previously found me a hood fan for my stove and I was very impressed with her service. Her prices were better than the other stores I ha... See more
Company replied
It was very convenient, my washer quit recently and I ordered a new one from Canadian appliance source . It was delivered within a week , they hooked it up and took my old one away. I am very happy w... See more
Company replied
I purchased a Frigidaire washer dryer laundry centre. Price was excellent. The sales Rep was knowledgeable and helpful. Fast delivery and installation. Product met expectations. I highly recommend.
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Halifax
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
215 Chain Lake Dr., Unit 4A, B3S1C9, Halifax, NS, Canada
- 9027011106
4.7
Excellent
2K reviews
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Fast service!
I wanted an updated version of the exact fridge which was still serving us well after 20+ years. I walked in to CAS on impulse, and they had exactly that fridge arriving the next day, could deliver it the next Saturday morning two days later, and remove the old model . Good enough for me --- SOLD!
August 1, 2026
Reply from Canadian Appliance Source - Halifax
Hi Vivian,
Thank you for choosing Canadian Appliance Source! We truly appreciate your business and are delighted we could help make your fridge upgrade so easy. We look forward to serving you again—please recommend CAS to your family and friends!
CAS
I purchased a Frigidaire washer dryer…
I purchased a Frigidaire washer dryer laundry centre. Price was excellent. The sales Rep was knowledgeable and helpful. Fast delivery and installation. Product met expectations. I highly recommend.
August 9, 2026
Reply from Canadian Appliance Source - Halifax
Hi William,
Thank you for your wonderful 5-star review! We're so pleased to hear that our sales representative was knowledgeable and helpful, and that your delivery and installation were fast. We truly appreciate your business and hope you'll recommend us to your family and friends!
CAS
Able to deliver quickly after purchase…
Able to deliver quickly after purchase and price was very competitive
July 30, 2026
Reply from Canadian Appliance Source - Halifax
Hi Garth,
We're so pleased to hear that your purchase was delivered quickly and that you found our pricing to be very competitive. Thank you for your wonderful feedback!
CAS
Excellent Product
Excellent Product. Great customer service and delivery was prompt and reasonably priced
July 30, 2026
Reply from Canadian Appliance Source - Halifax
Hi Donald,
We are so pleased to hear that you found our product excellent, our customer service great, and our delivery prompt and reasonably priced. We truly appreciate your business!
CAS
Reply from Canadian Appliance Source - Halifax
Hi Don,
We're happy to hear that our communication and knowledgeable sales team made a positive impression. We appreciate your feedback!
CAS
Straightforward and efficient process
Straightforward and efficient process, with clear communication throughout.
July 25, 2026
Reply from Canadian Appliance Source - Halifax
Hi Martin,
We're so pleased to hear that your experience was straightforward and efficient, and that our communication was clear throughout the process. We truly appreciate your positive feedback!
CAS
Great customer service
Great customer service, from the in store visit to purchase and delivery scheduling, through delivery.
July 16, 2026
Reply from Canadian Appliance Source - Halifax
Hi Alex,
Thank you for your kind feedback! We're delighted to hear you enjoyed great customer service every step of the way, from your in-store visit to delivery. We truly appreciate your business and look forward to serving you again at CAS. If your family or friends are looking for appliances, we'd be grateful if you recommended us to them!
CAS
From order to delivery I am very pleased.
I recently purchased my whole home package with Salma. She had previously found me a hood fan for my stove and I was very impressed with her service. Her prices were better than the other stores I had been looking at. Throughout the process she kept me informed. I would recommend them to family and friends.
July 22, 2026
Reply from Canadian Appliance Source - Halifax
Hi Cathy,
Thank you for your wonderful review! We're thrilled to hear Salma provided excellent service and helped you find the right appliances at a great value. We appreciate your continued trust in CAS and are glad she kept you informed throughout the process. We truly appreciate your business and look forward to serving you again. Thank you for recommending us to your family and friends!
CAS
Great prices
Great prices, great service and ultra fast delivery. We will continue to buy appliances from there.
July 19, 2026
Reply from Canadian Appliance Source - Halifax
Hi Hamish,
Thank you for your wonderful review! We're so pleased to hear you appreciate our pricing, service, and quick delivery. We truly value your continued business and look forward to assisting you with future appliance purchases.
CAS
Exemplary Service
A Store is just a store. What made this experience great was the attention of my sales person Uves who kept in constant contact with me (even on his days off) - I am very pleased with the product, the price, and the extended warranty but most of all with the personalized service I received from Uves Rajput - I will shop with him again.
July 17, 2026
Reply from Canadian Appliance Source - Halifax
Hi Nicholas,
Thank you for your wonderful review! We're thrilled to hear that Uves provided such attentive and personalized service throughout your experience. We truly appreciate your business and are grateful for your trust in CAS. We look forward to serving you again, and we’d be thankful if you recommended us to your family and friends!
CAS
It was very convenient
It was very convenient, my washer quit recently and I ordered a new one from Canadian appliance source . It was delivered within a week , they hooked it up and took my old one away. I am very happy with the appliance and with the delivery experience. I would highly recommend them.
July 16, 2026
Reply from Canadian Appliance Source - Halifax
H iDave,
Thank you for your wonderful review! We're glad we could make replacing your washer convenient with quick delivery, professional installation, and removal of your old appliance. We truly appreciate your business and your recommendation, and we look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Great pricing
My new appliance showed up on time. Delivery people were friendly and fast.
July 9, 2026
Reply from Canadian Appliance Source - Halifax
Hi Happy,
We're so pleased to hear that your new appliance arrived on time and that our delivery team provided friendly and efficient service. Thank you for sharing your positive experience!
CAS
Everything was smooth and seamless
Everything was smooth and seamless. Delivery team was great. Sales team was great.
Really enjoyed our experience, will follow up on future appliance purchases!
July 16, 2026
Reply from Canadian Appliance Source - Halifax
Hi,
Thank you for your wonderful review! We're so pleased to hear that your experience with us was smooth and seamless, and that both our delivery and sales teams provided great service. We truly appreciate your business and look forward to assisting you with future appliance purchases.
CAS
It took three months to arrive
It took three months to arrive. Delivery was very smooth.
July 15, 2026
⭐⭐⭐⭐⭐ Professional, Helpful & Friendly
⭐⭐⭐⭐⭐
We recently purchased a Whirlpool washer and dryer from Canadian Appliance Source, and the entire experience was excellent.
Our salesperson, **Ishaan**, was incredibly knowledgeable, patient, and helpful throughout the process. He took the time to answer all of our questions and helped us choose a washer and dryer that suited our needs without any pressure. His product knowledge and professionalism made the decision much easier.
Delivery was on time, and **Vikram** and the delivery team were friendly, courteous, and professional.
We're very happy with our new Whirlpool washer and dryer and with the outstanding customer service we received from start to finish.
Thank you to Ishaan, Vikram, and the entire team at Canadian Appliance Source for making this such a positive experience. We wouldn't hesitate to recommend you to family and friends!
June 27, 2026
Reply from Canadian Appliance Source - Halifax
Hi William,
Thank you for your fantastic review and for choosing CAS! We're thrilled to hear that Ishaan, Vikram, and our delivery team provided knowledgeable, professional service and made your washer and dryer purchase experience so positive. We truly appreciate your business, look forward to serving you again, and hope you'll continue recommending CAS to your family and friends. Enjoy your new Whirlpool appliances!
CAS
Knowledge of sales person
Knowledge of sales person, quick service and very experienced installers.
July 7, 2026
Reply from Canadian Appliance Source - Halifax
Hello Leslie
We are wonderful to hear that our showroom expertise and installation team hit the mark for you.
We look forward to seeing you at the store again down the road!
Regards,
CAS
Easy to deal with
Easy to deal with. Everything ordered online as we knew what we wanted. Price point was excellent.
June 29, 2026
Reply from Canadian Appliance Source - Halifax
Hello Sharon
We are happy that our digital platform made it completely seamless to secure your order and find the perfect price point.
We look forward to coordinating with you on your next project!
Warmly,
CAS
The salesperson was polite,helpful,and…
The salesperson was polite,helpful,and efficient and made us feel comfortable.The delivery went well.
June 28, 2026
Reply from Canadian Appliance Source - Halifax
Hello Carol
We are so glad that our representative made you feel entirely comfortable and that your drop-off went smoothly.
We look forward to assisting you with any future appliance needs!
Regards,
CAS
Uninformed salespeople
The salesperson did not know the purchased Bosch dishwasher required and elbow for the water supply ….this made installation more costly and excessively time consuming……I asked the question if this machine required an elbow prior to purchase and the response was all about the electrical connection saying this is all you need…speaking with the sales manager later he advised me we can’t know everything about all the machines…very dismissive.
June 27, 2026
Reply from Canadian Appliance Source - Halifax
Dear Mike,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and understand your frustration regarding the installation requirements for your Bosch dishwasher.
In some cases, additional fittings such as an elbow connection may be required depending on the existing water supply configuration in the home, and this can vary by installation setup. We apologize if this was not clearly communicated at the time of purchase.
Sincerely,
CAS
Salesperson was pleasant
Salesperson was pleasant, and knew the product well. Delivery was executed as promised, with helpful text updates as the truck made its rounds. No unpleasant surprises or issues. Good experience!
June 25, 2026
Reply from Canadian Appliance Source - Halifax
Hi Norm,
Thank you for your wonderful review! We’re glad to hear our salesperson was knowledgeable and pleasant, and that your delivery was completed as promised with helpful updates along the way. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
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