Arvinder, the sales person helped us make the right choice. He put our needs first and shared information and advice honestly. We came with a problem and he found a solution for us. He helped u... See more
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I’d never heard of this company before but was in need of a new fridge and their pricing seemed good as did the fact that they’d deliver, hook up and remove old fridge all at no extra charge (white gl... See more
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Your delivery service is terrible! Your web site says "SAME DAY OR NEXT DAY DELIVERY" . Both items I bought took 3 days! First delivery of fridge the delivery guys made a mess and broke hose. It appea... See more
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I knew what I was looking for, but I wanted to find out what LG dishwasher the would recommend. Harry showed me the possibilities, and started with previous year's model, explaing the differences bet... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Langley
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
19860 Langley Bypass, Unit 120, V3A4Y1, Langley, BC, Canada
- 6045343059
4.5
Excellent
1K reviews
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Quick and easy ordering process
Website feels like a breeding ground for sales people. You can't look at anything without being pounced on by sales people trying to bargain with you. Sometimes you just need some time to look and compare.
July 18, 2023
We needed a new fridge delivered ASAP…
We needed a new fridge delivered ASAP in a rural area. We tried everywhere, and no-one had an appropriate fridge in stock that could be delivered in less than a week. Finally I started an online chat with Canada Appliance: the representative solved our problem and we got a perfect fridge delivered in three days at a good price. Thanks!
July 18, 2023
Good service by phone and pick up in…
Good service by phone and pick up in Burnaby warehouse.
July 12, 2023
Great service, pricing, delivery!
Ordering was quick; pricing was competitive, and they had it in stock so I had it the next day. Cannot complain! Even the delivery service they used was good! Zero complaints!
July 18, 2023
Excellent Sevice for everything.
July 18, 2023
Easy online ordering
Easy online ordering, good product, better than competitive pricing, easy PU and delivery options.
All manuals available on their site.
July 17, 2023
Quick and Painless
The staff was knowledgeable, friendly, and not pushy. The process to make a purchase was quick and the washing machine we bought was delivered to the store for pick-up when they said it would be. The pickup was also fast and efficient with proper care taken to load the washing machine into the back of my truck.
July 17, 2023
Fast delivery and kept all they…
Fast delivery and kept all they offered. straightforward and efficient offers. I highly recommended them.
July 12, 2023
May use AI-assist with repliesRead more
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Disappointed and frustrated.
It was easy to order on line and the delivery was to be very quick but the expectations to prepare the old stackable washer/dryer were beyond me. I struggled to move the 350 pound unit out from the wall in order to disconnect the electrical and plumbing. I couldn't budge the hot water and cold water connectors. I contacted the sales person to tell him of my difficulties and he told me to hire someone to do it. He then reminded me that it was my responsibility to remove the dryer unit from on top of the washer. I am 73 years old. The washer/dryer is in a small room that is no more than 5 feet wide. There was no room to remove the dryer from on top of the washer even if I had the strength to do it. I decided I needed to cancel my purchase, which I did and then I went elsewhere to find a place to purchase a unit from a company who was willing to help me. My recommendation is that the Canadian Appliance centre have a service that is available for seniors or anyone else that is unable to do the physical preparation of the old unit before the new unit is delivered. I understand the liability issue but a service is needed for those unable to fulfil these physically challenging expectations. The company I finally purchased from was able to provide this service.
July 15, 2023
Reply from Canadian Appliance Source - Langley
Dear Mary Ann Kennedy,
Thank you for sharing your feedback with us. Your feedback is important for us.
We apologize for your experience. This is not an experience we wish our customers to have.
Please note, in order for our delivery company to dispose of your old appliance, it must be disconnected completely before the team arrives
Please note that the appliance removal fee does not include disconnecting appliances from their electrical or plumbing source.
This is clearly indicated on our website as well as on your invoice.
We apologize for any inconvenience caused.
Thank you,
V.G
CAS
Great sales on a weekend
Great service on a weekend, followed through on their advertisements and no drama.
July 15, 2023
Very good on line and pick up service
July 12, 2023
Finally got what I wanted!
Sales person is very patient. Delivery is prompt. Respond is quick. Used this no frills, simple, straight to the point appliance for 5 days already and bake a bread once. Cook top is fine orher than got to get used to the knobs setting. Oven temperature is recorded as per thermometer. If the item did not come with a small dent, I would have given it a 5 star. Most importantly the range works for me.
July 16, 2023
Delivery and installation went smoothly…
Delivery and installation went smoothly and fast.
I love my new washer and dryer.
July 11, 2023
The service was great and flexible
The service was great and flexible. I dealt online and was skeptical but it was amazing and would do it again.
July 9, 2023
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