Arvinder, the sales person helped us make the right choice. He put our needs first and shared information and advice honestly. We came with a problem and he found a solution for us. He helped u... See more
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I’d never heard of this company before but was in need of a new fridge and their pricing seemed good as did the fact that they’d deliver, hook up and remove old fridge all at no extra charge (white gl... See more
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Your delivery service is terrible! Your web site says "SAME DAY OR NEXT DAY DELIVERY" . Both items I bought took 3 days! First delivery of fridge the delivery guys made a mess and broke hose. It appea... See more
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I knew what I was looking for, but I wanted to find out what LG dishwasher the would recommend. Harry showed me the possibilities, and started with previous year's model, explaing the differences bet... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Langley
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
19860 Langley Bypass, Unit 120, V3A4Y1, Langley, BC, Canada
- 6045343059
4.5
Excellent
1K reviews
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FAIR
Price, in store service and pick up were fair. There were a couple of pieces missing for us to change the doors from left to right and although that is a manufacturer issue I was not able to get CAS to help me with it
July 24, 2023
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Unprofessional
Unprofessional. Damages products. Bad compensation and hard to deal with. From the sales rep to support.
July 23, 2023
Reply from Canadian Appliance Source - Langley
Hello Jordon,
Thank you for your comment.
Our records show that damages were reported on a floor model ventilation product.
Please understand that floor model appliances are considered final sale and not eligible for exchange/ return.
We sincerely apologize for any inconvenience caused.
Thank you kindly,
SJ
CAS
Service was good until after I paid
Service was good until after I paid. I'll tried to reach my sales rep for the last couple of days to correct my delivery address. I left a voice message a sent email ....still have not heard back.
July 29, 2023
Picking up oven
Where to pickup appliances could be marked better at rear of Langley store
July 25, 2023
On time arrival of technician
On time arrival of technician. Fast and efficient service. Helpful information on the workings of the equipment bought.
July 19, 2023
Very responsive customer service and…
Very responsive customer service and did everything to satisfy my specific requests and needs. The delivery guys have been careful. Will buy again from that company for sure!
July 19, 2023
Excellent service
Fast and on-time delivery, nice delivery guys, comparable appliance price.
However, the website UI is not professional
July 24, 2023
The chat service made it super easy to…
The chat service made it super easy to connect with a sales officer who provided all the information I needed to help me pick a fridge. The gentlemen who delivered the fridge were amazing it was a difficult task and they did it with no complaints really appreciated their help with bringing in the new fridge and taking out the old one.
July 25, 2023
Wonderful Experience
Starting off as we walked into the store we had an inviting reception to your store. Awesome selection. of brands and models. Your representative Kash Fayad was very helpful and knowledgeable. My refrigerator quit working and needed an immediate replacement. He directed us to 2 different brands and models to meet our needs and made arrangements for a quick delivery. I purchased an extended warranty on the product as well. The delivery people were friendly and very helpful in setting up the refrigerator. I believe it was Edmond who helped remove the door to the kitchen for placement. Koodos for their assistance. The delivery notification system was an added bonus to our experience. Notified by email and on my cell phone as to the exact time of delivery. I will highly recommend CAS to friends and family.
July 22, 2023
Communications with the salesman was…
Communications with the salesman was Disgusting
I asked for a specific freezer, and because I didn't read what I was getting until after I paid, I found the freezer was switched on me with no explanation other than the salesman said I getting a better deal, but what I got was a cheaper freezer with a better warranty for the same price, as the freezer I wanted because the salesman discounted my purchase 100$ to clench the deal.
then he said he was also going to give me an extra $50 bonus ... on a credit card from some bank.
I was told the freezer I wanted was in stock in the Woodbrige warehouse, and I asked for Monday delivery, When I found out about the switch, I tired to contact the salesman right away, many times and he never returned my calls or answered the phone.
If it was out of stock, why wasn't I offered the newer model, it is only 100$ more than the one I wanted or at least informed about the warranty on the substitute freezer until 2 days later
after I discovered the switch, I checked online and saw the warranty of the substitute freezer but still requested my choice until, I was informed about the better warranty
With this better warranty from the manufacturer, why would I need your P3 warranty for and additional $290+ dollars that your salesman said was worth $700 but he was going to give it to me for 250$ plus tax again, I didn't read the website enough to see it was the regular warranty price, there was no discount
if I bought this same freezer from Best Buy the 5 year warranty is only 110$
Finally I was not offered to collect any Air Miles like your website says
July 22, 2023
Reply from Canadian Appliance Source - Langley
Hello Michael,
Thank you for your feedback.
We regret to learn that your experience was less than adequate.
Our records show that your sales representative contacted you on July 24th in regards to the appliance in your order.
It was agreed that there was a misunderstanding in regards to the model and you agreed to proceed with model MZF34X20DW which was delivered on July 25th.
Kindly note that you only get one year warranty with the manufacturer.
This is why customers are recommended an extended warranty plan for extra coverage on their appliance.
I can see that you did receive a discount on both the extended warranty and the fridge.
Given the discounts offered, your order would not qualify for Air Miles.
Thank you kindly,
ST
CAS
Wrong fridge
Wrong fridge
I was told someone would call me right away and that did not happen
I have no fridge
July 22, 2023
Reply from Canadian Appliance Source - Langley
Hello Chris,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
My sincere apologies for the poor communication from your sales representative.
Please note that your feedback has been provided to the sales management team to be addressed with the sales representative accordingly.
We can see that your order has been canceled on July 26th, 2023.
Please allow 5-7 business days for your refund to reflect on your account once processed on our end.
Thank you kindly,
VG
CAS
Ankur
Ankur, was great and helped me out and made a sale just on phone, went to Burnaby to pick up, the warehouse guys were super nice and got it delivered and loaded into my truck in no time.
Thank you to the whole team.
Cheers
July 22, 2023
Nice display setup and not pushy…
Nice display setup and no pushy salespeople. Abhi answered all my questions, listened to my needs and gave good suggestions for my new washer and dryer set. Looked up pricing beforehand and CAS was equal to or had better price than. Would recommend
July 21, 2023
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