This is our first purchase from your company, and we were pleasantly surprised. Special thanks to Jimmy Khadoury for his help in selecting the product and for the fast delivery. Thank you
Company replied
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Looks like a ghost town. No music in the background, not enough selection in 33 inch format. refrigerators smell inside, maybe should put some backing soda. No lights illuminated inside the refrigerat... See more
The delivery was done within the given time slot. The delivery men were polite and respectful and very careful with our property. Removed our old fridge no problem. The new fridge was taken out of... See more
Our tenant received the delivery (and she may have responded already?) She said she did not have a problem with giving 5 stars but noted that the delivery was made earlier than indicated on the trac... See more
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Laval
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
3932 Desserte S Autoroute 440, H7T2H6, Laval, QC, Canada
- 4502590365
4.3
Excellent
3K reviews
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The sales
The sales
Person was 100%
The deliver was different, I had
To remove my front door, no one said nothing. I paid a neighbor $50 to remove my door. I’m old and no way I can do that.
July 7, 2023
Great experience at CAS
Salesman had honest comments and conversation. Very well informed with the aplliances.
July 5, 2023
Jimmy at CAS is providing excellent…
Jimmy at CAS is providing excellent customer service. I bought again after 2 months because of excellent services. The whole process from ordering to delivery was fast and simple, communication response is almost instant.
July 5, 2023
Amazing from sales to delivery
Amazing from sales to delivery
Precise answers efforts to accommodate from sales and most efficent delivery ever with notices during the day of time of delivery
July 5, 2023
Perfect
Time of delivery was really fast, Luis Miguel Herrera was very helpful and the delivery guys were kind and polite.
July 3, 2023
May use AI-assist with repliesRead more
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The salesperson was very
The salesperson was very pleasant, knowledgeable, patient, however the refrigerator was too big, so I’ve.
been calling, sending messages. Went to the store, wasn’t there, I just want to cancel my order. I have never seen that another salesperson cannot cancel an order. I find it very irrespectable.
June 25, 2023
Reply from Canadian Appliance Source - Laval
Dear Salvatore Monaco,
Thank you for sharing your feedback with us both positive and constructive.
We are sorry to learn that the refrigerator is not to your liking.
We can see that your order was canceled on July 07th of 2023.
We apologize for any inconvenience caused due to this.
Kind regards,
CAS
T.B
Appliances in stoke
We found what we were looking for and it was in stoke and ready to be delivered the day that I needed it to be delivered
July 2, 2023
Quick
Quick, efficient service from willing staff in-store. Pickup was also hassle free.
July 2, 2023
They told me my delivery will be on…
They told me my delivery will be on monday and i received the first call that they going to change the schedule for the delivery on Wednesday and then i get a call again that they schedule for the delivery will be changed again for Thursday i am very disappointed.
June 30, 2023
Reply from Canadian Appliance Source - Laval
Dear Customer,
Thank you for your feedback.
We regret to learn that your delivery experience has not been successful.
We can see that your delivery for your Samsung refrigerator has been scheduled for July 07th of 2023.
Please understand the routing/time windows are completed by our delivery carrier and not CAS.
Time windows are created based on what delivery locations our carrier is going to on a particular day.
Thank you kindly,
ST
CAS
Product ordered was the one delivered…
Product ordered was the one delivered scratch free.
Product was available in inventory.
Delivery was long and did not respect time window initially offered.
Generally satisfied. Delivery guys were cautious.
July 2, 2023
Very good service 🙂👍
June 29, 2023
We were promised delivery today july…
We were promised delivery today july 3rd and no one has called us to confirm a delivery time. After calling customer service I was asked if other days would work ( Wednesday). In fact, delivery was scheduled for Saturday and the delivery person called me Friday to say Saturday was not possible but they would delivery Monday 100% and that they would have have called on Sunday to confirm the time. This is completely unacceptable
June 29, 2023
Reply from Canadian Appliance Source - Laval
Dear Joesph,
Thank you for sharing your concerns with us.
Our sincere apologies for your experience. Unfortunately, we are unable to accommodate your delivery. The order has been canacelled as per your request.
Our apologies again for the inconvenience.
Thank You,
W.L
CAS
Easy smooth transaction
Easy smooth transaction. A little slow at the warehouse for pickup but was ok.
June 29, 2023
The oven delivered was defective
The oven delivered was defective. Instead of replacing we now have to wait for technician to determine what is the next steps and during this period we have no range. Although I understand defects of the manufacture are out of your control the resolution is not.
June 28, 2023
Reply from Canadian Appliance Source - Laval
Hello Christopher,
Thank you for taking the time to share your feedback.
We regret to learn about the issue which you are experiencing with your appliance.
Please understand that all product defects are subject to the manufacturer's warranty and, as such, a service call is our only recourse.
As an authorized retailer, CAS is unable to approve an exchange for an appliance unless this is approved by the manufacturer.
We sincerely apologize for any inconvenience caused.
Thank you kindly,
SJ
CAS
Delivery date unknown
My salesman was top notch .
The two men that delivered my fridge were very professional !
Note: Bought fridge on a Friday was told will only get it on Tuesday unplugged my fridge and waited till Friday 2pm was not on the list for we’d told me Thursday not much choice still no show!!! The company should change the sales pitch to in stock not sure when you will get your appliances!!!!!!!
June 23, 2023
Delivery came 2h later
Delivery came 2h later ! The refrigerator was not even working!!!
Lost all the food because of that!
Very disappointed.
Will definitely not buy here again and discourage people to go buy at CAS.
Service in not good.
June 27, 2023
Reply from Canadian Appliance Source - Laval
Dear Customer,
Thank you for your feedback.
We are sorry to learn that your delivery experience has not been successful with CAS.
Please understand that our delivery carrier completes the routing for our delivery times. As such, CAS has no control over how these times are scheduled.
We apologize for the issues you are experiencing with your Frigidaire refrigerator.
Would you kindly fill out our Returns and Exchanges form using the link below for further assistance?
https://www.canadianappliance.ca/return_request.php
Once submitted, we will be more than happy to assist you in regards to your appliance.
Thank you kindly,
CAS
T.B
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