All about your company with respect to sales and products is amazing. We had however an EXTREMELY bad experience with your logistics and delivering / installing people. Theys were very negative... See more
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We just purchased a new kitchen range from CAS. This is our third appliance we have bought through them. The other two were a washer and a dish washer. Their in store service is wonderful and they ar... See more
Company replied
The delivery was done within the given time slot. The delivery men were polite and respectful and very careful with our property. Removed our old fridge no problem. The new fridge was taken out of... See more
Our tenant received the delivery (and she may have responded already?) She said she did not have a problem with giving 5 stars but noted that the delivery was made earlier than indicated on the trac... See more
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Laval
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
A word to describe Canadian Appliance Source would be UNIQUE. Our ability to stand apart lies with our two million online impressions we receive each day, our fully customized internal software that not only ensures customer satisfaction during each stage of their experience with us, but also a dream to work with for our employees. As you can see, our vision of customization goes far beyond just our sales experience with each customer. It trickles into the very meticulously created displays for each store to ensure that all products are displayed and presented to a higher quality than expected.
Working at Canadian Appliance Source offers staff the opportunity to improve each and every day. We believe in our values of respect, improvement, responsibility, and commitment to customer satisfaction and ensure that employees are given the tools and resources to live these values each day, at every store, at every level in the company.
Contact info
3932 Desserte S Autoroute 440, H7T2H6, Laval, QC, Canada
- 4502590365
4.3
Excellent
3K reviews
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This shopping experience is…awful
This shopping experience is unacceptable. To begin with, CAS never called (as promised) through the salesperson, Mr. Mag-Gianni Cadet (during the in-store purchase on Friday), to give us the delivery time so we could remove the food from the refrigerator. Upon arrival, the two delivery men were in a bad mood because the refrigerator wasn't emptied. The temperature control panel doesn't work. Furthermore, customer service is extremely difficult to reach (we always end up on voicemail), and the salesperson completely ignored our two messages. They also neglected to respond to our two emails after we sent Mr. Rahul Mohungroo (customer care) a photo of the control panel he had requested to make a formal repair request. No one called us back, and our trips to the store on Sunday and the following Tuesday were pointless.
The worst part was our discovery in the store when we saw photos of our kitchen taken by the delivery drivers without our knowledge or permission on the salesperson's computer. This is a blatant violation of our privacy. Once you've made a purchase… they literally disregard the customer. An unbelievable lack of respect. Appalling service… My hard-earned money deserves better. I strongly advise against buying from this company.
Frank from Montreal
Cette expérience d'achat est inacceptable. Pour commencer la compagnie CAS n'a jamais téléphoné (tel que promis) par le vendeur M. Mag-Gianni Cadet (lors de l’achat en magasin le vendredi) pour nous donner l'heure de la livraison afin de nous permettre d’enlever la nourriture du réfrigérateur. À leur arrivée, les deux livreurs étaient de mauvaise humeur parce que le réfrigérateur n'était pas vidé. Le panneau de réglage de température ne fonctionne pas . Par la suite, le service après-vente très très difficile à joindre (on se retrouve toujours dans des boîtes vocales) et le vendeur a totalement ignoré nos deux messages. Ils ont aussi négligé de répondre à nos deux courriels après avoir fait parvenir à M. Rahul Mohungroo (customer care) une photo du panneau de réglage qu'il nous avait demandé pour faire une demande officielle pour la réparation. Personne ne nous a rappelés, et notre déplacement au magasin le dimanche et le mardi suivant a été inutile.
Le pire a été notre découverte en magasin lorsque nous avons vu des photos de notre cuisine prises par les livreurs à notre insu et sans notre permission sur l'ordinateur du vendeur. C'est une violation flagrante de notre vie privée. Une fois que vous avez acheté…..il se moque littéralement du consommateur. Un manque de respect incroyable. Service lamentable …Mon argent durement gagné vaut mieux que cela. Je vous déconseille fortement cette entreprise.
Frank de Montréal
June 19, 2026
Unprompted review
Reply from Canadian Appliance Source - Laval
Cher client,
Merci de nous avoir contactés et de nous avoir fait part de vos commentaires.
Nous vous présentons nos excuses pour cette expérience qui n'a pas été à la hauteur de vos attentes.
Nos dossiers indiquent que votre courriel a été initialement dirigé vers notre équipe du service à la clientèle plutôt que vers l'équipe du service après-vente.
Toutefois, notre équipe vous a contacté rapidement et a approuvé le retour de votre réfrigérateur.
S'il vous plaît, contactez-nous au 1-833-227-0500 pour fixer une date de ramassage.
Nous vous prions d'excuser les inconvénients causés par cette situation.
Cordialement,
CAS
Excellent executive sales agent
Excellent executive sales agent
Availability of delivery
Perfect delivery crew
June 16, 2026
Reply from Canadian Appliance Source - Laval
Hi Khaled,
Thank you for your wonderful review! We're pleased to hear you were happy with our sales team, delivery availability, and the excellent service provided by our delivery crew. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
I wish I had read the reviews before I…
I wish I had read the reviews before I bought my appliance at this company because I experienced more or less what I read about them. I bought my dishwasher in February '26 and it failed on and off. I called them in April and they told me they could not help me and that I had to deal with Whirlpool directly. I have been struggling with Whirlpool since. We are now in June and Whirlpool just delivered a new appliance. They told me I had to contact the store to transfer the extended warranty to the new appliance because that is where I bought the warranty. I just called CAS and they told me that not only had the insurance company been changed since I bought it but that I had to call them myself, they could not do it for me... that was their policy. I expressed my disappointment at yet again not getting any assistance and I asked why they couldn't help me since I had paid them for the insurance. The man I spoke to told me that he could hear in my voice that I was upset and that I was being insulting, basically gaslighting me because he knew he he had no real answers and proving that he knows that they are in the wrong and proceeded to hang up on me. ONCE YOU PAY THEM, THEY WASH THEIR HANDS OF YOU.
June 10, 2026
Unprompted review
Reply from Canadian Appliance Source - Laval
Dear Customer,
Thank you for taking the time to share your concerns with us.
Please accept our apologies for the trouble you have experienced with your fridge.
This is certainly not the level of service we expect for our customers.
Our Aftersales Supervisor reached out to you on June 12th to discuss your concerns.
At that time, we requested further information to assist you with the extended warranty transfer.
Once we receive those details, our team will reach out to the concerned department for resolution.
Sincerely,
CAS
Easy purchase experience
Easy purchase experience, and a very efficient delivery process.
May 22, 2026
Reply from Canadian Appliance Source - Laval
Hi Thomas,
We're so glad you found the purchase experience easy and the delivery process efficient. We appreciate your positive feedback!
CAS
Prompt service and the delivery service…
Prompt service and the delivery service was very good and the the installation was excellent.
May 8, 2026
Reply from Canadian Appliance Source - Laval
Hi Olympia,
We're glad to hear that you received prompt service and that you were pleased with the delivery and installation. We appreciate your positive feedback!
CAS
We just purchased a new kitchen range…
We just purchased a new kitchen range from CAS. This is our third appliance we have bought through them. The other two were a washer and a dish washer. Their in store service is wonderful and they are not pushy. We went in there with an idea of which brand we wanted and they helped us find what would work best for us. We are very happy with all of our appliances thus far. Their delivery and installation service is five star as well. We will continue to purchase our appliances through CAS.
April 25, 2026
Reply from Canadian Appliance Source - Laval
Hi Tammy,
Thank you so much for your continued trust and loyalty—it truly means a lot to us that this is your third purchase with CAS!
We’re glad to hear our team was able to support you in choosing the right kitchen range without any pressure, and that your experience in-store was helpful and comfortable. It’s also wonderful to know you’ve been happy with all your appliances so far, and that our delivery and installation team has consistently met your expectations.
We truly appreciate your business and ongoing support. We look forward to serving you again for any future appliance needs, and we’d be grateful if you continue to share your experience with family and friends. Thanks again for choosing CAS!
CAS
5 stars on all accounts
online ordering process *****
prices *****
services: delivery, installation, pickup *****
communication and delivery on time *****
product *****
April 24, 2026
Reply from Canadian Appliance Source - Laval
Hi,
We're happy to hear that you had such a wonderful experience with our online ordering, prices, services, communication, delivery, and product. Thank you for your positive feedback!
CAS
Reply from Canadian Appliance Source - Laval
Hi Marc,
Thank you for your feedback! We’re glad to hear you experienced professionalism throughout your interaction with CAS.
We truly appreciate your business and your trust in CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
Reply from Canadian Appliance Source - Laval
Hi Hardatt,
Thank you for your kind feedback! We’re happy to hear that M. Ileas provided courteous and knowledgeable service and made your experience a positive one.
We truly appreciate your business and your trust in CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
Prompt clean work
April 9, 2026
Reply from Canadian Appliance Source - Laval
Hi Pamela,
Thank you very much for your feedback! We’re glad to hear you were happy with the prompt and clean work provided by our team.
We truly appreciate your business and your support of CAS. We look forward to serving you again in the future, and we’d be grateful if you recommended us to your family and friends.
Thanks again for choosing CAS!
CAS
Reply from Canadian Appliance Source - Laval
Hi Benoit,
We're glad you enjoyed your experience with us! Thank you for your positive feedback; we appreciate it very much.
CAS
perfect transaction and delivery
perfect transaction and delivery. old freezer died and the new one was in my hand in 48 hours
April 16, 2026
Reply from Canadian Appliance Source - Laval
Hi Stephanie,
Thank you for your feedback and for choosing CAS—we truly appreciate your business! We're glad we could help you quickly replace your freezer and have everything delivered smoothly within 48 hours.
We look forward to serving you again in the future. If friends or family are in need of appliances, we’d be grateful if you shared your experience with CAS.
Thanks again for your support!
CAS
Reply from Canadian Appliance Source - Laval
Hello WILLIAMS
We are glad we could make the process quick and professional for you. We look forward to working with you again!
Best regards,
CAS
Reply from Canadian Appliance Source - Laval
Hi Huu,
We're happy to hear that you had a great experience with our prices and service. Thank you very much for your positive feedback!
CAS
Once I had agreed to purchase the item, it was almost impossible to get back to the salesperson and get them to keep to the delivery schedule that was initially promised. Day of delivery they sent on
There is so much that went wrong with this delivery, that there is not enough space in this box to describe the amount of problems and lack of care that Canada Appliance has, with regards to customer service, delivery and follow up. I am beyond disappointed.
March 26, 2026
Reply from Canadian Appliance Source - Laval
Dear Simon Spiro,
Thank you for providing your feedback. We sincerely apologize for the delivery experience you had and the issues you are facing with your new unit.
We have waived the additional delivery fee charged for the service call, as the original delivery was not completed. Regarding the issues with your Thor unit, please contact our aftersales team at aftersales@caslp.ca. They will coordinate with Thor to resolve this matter for you.
Thank you for bringing this to our attention.
Sincerely,
CAS
easy purchase online and once i had a…
easy purchase online and once i had a sales rep he was helpful in me finding the right appliance
March 14, 2026
Reply from Canadian Appliance Source - Laval
Hi Gregs,
We're happy the online purchase was easy, and our sales representative helped you find the perfect appliance. We appreciate your positive feedback!
CAS
Bad advice causing additional high…
Bad advice causing additional high expenses for kitchen modifications. Incorrect information concerning number of fridge filters included. Salesman knowledgeable but 0% collaboration after sale. Delivery very bad. Had to argue for water line installation, had to remove inside house doors myself and they did not adjust fridge doors. No adjustment of oven. These services are included but not honoured.
March 14, 2026
Reply from Canadian Appliance Source - Laval
Dear Raphael,
Thank you for your feedback.
We sincerely apologize for the inconvenience you experienced with your appliance delivery.
As noted by the delivery team, we only remove door pins when required by specific site conditions.
Additionally, the water connection service for the refrigerator was not included in this service.
If you require leveling for the doors or adjustments to the oven legs, please contact our team at cs@canadianappliancesource.ca.
Sincerely,
CAS
Reply from Canadian Appliance Source - Laval
Hi Draco,
Thank you so much for your feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear you received excellent service.
We’d love the opportunity to serve you again in the future, and if any friends or family need appliances, we’d sincerely appreciate your recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Excellent knowledgeable salesman
Excellent knowledgeable salesman. Quick and efficient delivery. Fridge looks ans works great.
March 17, 2026
Reply from Canadian Appliance Source - Laval
Bonjour Luis,
Thank you so much for your feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that our salesman was knowledgeable and that delivery was quick and efficient.
It’s wonderful to know your new fridge looks great and works perfectly. We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate your recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
MAG_GIANNI CADET WAS EXTREMELY HELPFUL
March 10, 2026
Reply from Canadian Appliance Source - Laval
Hi Jeanne,
Thank you so much for your feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that Mag_Gianni Cadet was extremely helpful and made your experience a positive one.
We’d love the opportunity to serve you again in the future, and if any friends or family need appliances, we’d sincerely appreciate your recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
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