Canadian Appliance Source - Laval Reviews 

Excellent sales service and follow-up. Rectified the problem experienced with delivery.

I’d give a zero star. Had worst experience with a salesperson who does not care about the customer

They won't be able to give you a proper delivery date, and will deflect any attempts to give you one.

I ordered a washer in July, was told it would be up to a month wait. When August came, I was still unable to get a delivery date.

Turns out they changed my expected delivery in November. 5 months wait for an appliance.
Really bad service overall, I regret doing business with this company.

Edit reply: Managing the manufacturer deliveries and giving your customers appropriate delivery times at the time of ordering, even when there is manufacturing delays is part of running your business. If you do not know when something is ready to be delivered, do not give an estimated delivery date.

I ordered the exact same machine somewhere else. I am getting it in 5 days.

Looks like a ghost town. No music in the background, not enough selection in 33 inch format. refrigerators smell inside, maybe should put some backing soda. No lights illuminated inside the refrigerators so you can't clearly see( power it in demo mode). Not informed to purchase a water line for the fridge which does not come with the fridge. Delivery appointment time not respected.

Good price, service.

Customer service was A1 and very knowledgeable. Very friendly.

Great in store customer service. Sales rep was very knowledgeable. Prices were unbeatable. Fast delivery service as well.

Efficient sales representative, products in stock and quick availability of delivery.

This is my first time purchasing from CAS, and it’s also the last. The washer drain hose came damaged, and I informed CAS right after it was installed and leaked. However, CAS refused to exchange it even if I provided clear picture of the issue. CAS insisted contacting manufacturer first before providing any solution. It unreasonably took CAS almost a week to contact the manufacturer and have them reach out to me and ordered the drain hose. I couldn’t do laundry for 2 weeks in Aug but CAS obviously doesn’t care at all. They also don’t care that the leak damaged my floor because of the broken drain hose. All CAS cares is to make the deal and sell the product. They have no sense of customer service at all. I won’t buy anything anymore from CAS. Good luck to their business.
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To respond to CAS’s comment: as a customer, I don’t care whose fault it is that resulted the machine not working. It’s between CAS and the manufacturer and delivery contractors, and CAS should NOT involve customers in problem solving process. CAS should NOT have customers wait for the repair after paying for a brand new machine, especially when it’s a washer in summer months. The technician came today and had to dismantle the machine in order to fix it. How would you feel when you paid for a brand new washer but it was dismantled for repair even before its first load? I don’t want to waste time arguing here about the details of timeliness but the fact is (I checked and confirm that) the machine was delivered on Aug 17 and today is Aug 29. So it’s about 2 weeks that I can’t do laundry (sorry I mistakenly said 3weeks earlier and I’ve corrected it). I hope this doesn’t make you feel better though.

The delivery was exactly as planned and the service was excellent!

it s quick and qood service

professional and good service
competitive with a lot more choices

A lot of choice and the delivery was very professional

We saw in the website that the delivery was Included but once we got the email with our copy of receipt we noticed a charge of 96$ and we where told after delivery that it was cause we got a open box and then they told us it wasn’t Included

Terrible experince
Bought an open box the salesman was incompétent. He told me that all that was missing was the wire and plug. Didnt bother inspecting the machine, I dont know anything about washing machines turns out it is missing the part with where you can fix the machine to the counter and the Botton plate. The answer i got was too bad so sad swalow it or get a Refund.

Thank you for the reply i dont want to Return the machine I juste want the missing piece to fasten theachine to the counter. Who Will pays for the installer that came for nothing???

I’m very upset with my experience… I needed a fridge ASAP so came to you since I was told by an employee I could have it delivered by Monday (it was saturday I came to place the order). We decided on delivery for Tuesday (keep in mind my current fridge doesn’t work so needed a new one ASAP), approved the financing and set everything up. RIGHT AFTER I received the finance email confirming my purchase, your sales rep goes « oh I forgot to mention, it will only be delivered Friday, sorry ». I told him that he told me it would be delivered Tuesday and that’s why I went through with the purchase BECAUSE I WAS GUARANTEED IT’D BE DELIVERED TUESDAY so to find out AFTER you’ve approved my purchase that I would only get it 4 days later than agreed upon, is unacceptable. After seeing I was clearly upset, the representative said « had you paid in full it would’ve been delivered Tuesday » so I asked to cancel the financing and I’d pay it in full right then and there, he said it couldn’t be done and I couldn’t cancel the financing. It was UNACCEPTABLE the way your representative just blew off the fact that I was upset because of HIS MISTAKE because I needed that fridge ASAP. I’m extremely disappointed and will never be purchasing from you again….

I bought a oven that after connecting to the electricity, I found out that it doesn't work, even though the device had a one-year warranty and I bought an additional 4-year warranty. Now, I have been contacting the store for three days. Company …. It did not reach any results. My expectation was that they would remove this defective gas and bring a new item on the same day

Easy ordering, helpful customer service, fast delivery and great service on delivery.

From purchase to installation, all services were excellent