This is our first purchase from your company, and we were pleasantly surprised. Special thanks to Jimmy Khadoury for his help in selecting the product and for the fast delivery. Thank you
Company replied
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Looks like a ghost town. No music in the background, not enough selection in 33 inch format. refrigerators smell inside, maybe should put some backing soda. No lights illuminated inside the refrigerat... See more
The delivery was done within the given time slot. The delivery men were polite and respectful and very careful with our property. Removed our old fridge no problem. The new fridge was taken out of... See more
Our tenant received the delivery (and she may have responded already?) She said she did not have a problem with giving 5 stars but noted that the delivery was made earlier than indicated on the trac... See more
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Laval
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
3932 Desserte S Autoroute 440, H7T2H6, Laval, QC, Canada
- 4502590365
4.3
Excellent
3K reviews
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Excellent service
I received excellent service by Ms. Sheshna. She helped us find everything we were looking for.
July 16, 2023
Unprompted review
Good sales person explains well give…
Good sales person explains well give you the best value quality for your money thanks
August 26, 2023
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Total liars
I checked the search criteria on their website for a stainless steal fridge. They delivered the wrong color and refused to exchange it or take it back without a 45% restocking fee and $121x2 delivery fee. They are dishonest liars. Do not buy from them ever.
September 12, 2023
Unprompted review
Reply from Canadian Appliance Source - Laval
Hello Ilene,
Thank you for your feedback. Your feedback is important to us.
We apologize for any inconvenience caused by your order.
We can see that you ordered a refrigerator in the color Platinum Silver.
This information is available on our website.
Please note that the stainless steel version differs from manufacturer to manufacturer.
Our records show that your request to return the LG floor-model refrigerator was approved with no restocking fee on October 10th of 2023.
Thank you kindly,
CAS
T.B
I gave a deposit and they are not…
I gave a deposit and they are not reserving the appliance…. So they cannot guarantee they will have it once our newbuilt house is ready. In these case they should not take deposit!
August 24, 2023
Reply from Canadian Appliance Source - Laval
Hi Genevieve,
Thank you for taking the time to share your feedback
Please note that you have set the required date for the product you purchased in December of 2023.
CAS system ensures the stock will be ordered prior to the required date of customer. Hence stock is not reserved for a delivery in three months.
Thank You,
W.L
CAS
The service was perfect
The service was perfect, The sales representative was very professional and very nice. Thank you I will recommande this store to anyone that is looking for appliances to go here.
September 8, 2023
Got deal from an amazing agent who…
Got deal from an amazing agent who explained all the informations and answered all our questions fantastic service
September 7, 2023
Appliances in stock!
The only store I was able to find what I needed with quick (next day) delivery! The exact same appliances were delivering 2 weeks to a month later at ALL other big box stores. Will definitely be my first place I look in future, and they price match! 👌
September 6, 2023
Great service from start to finish
Great service from start to finish. Our sales rep was knowledgeable and answered all of our questions. The delivery team was professional and very cautious delivering our new appliance.
September 7, 2023
Bought a range on line and it was…
Bought a range on line and it was smooth sail. Happy with the delivery.
September 6, 2023
I was at 5 stars until you changed to…
I was at 5 stars until you changed to French in the survey ...NFG@
September 5, 2023
Reply from Canadian Appliance Source - Laval
Hello Karel,
Thank you for sharing your feedback with us.
We can see that the preferred language setting is set as English on your order with Canadian Appliance Source.
Would you kindly reach out to us at casreviews@caslp.ca and kindly forward the survey you received to us so that we can further look into the matter?
We apologize for the inconvenience caused due to this.
Thank you,
CAS
T.B
Online purchase went well but there were other problems.
The online transaction to purchase the Whirlpool stove went smoothly and completed with one error which was corrected. We were disappointed in the "discount" offered which turned out to be $25 on a $1,600 item. Really! The stove was delivered next day which we appreciated as our 31 year old stove had stopped working. The sales person promised to provide pickup of our old stove for free. The delivery team refused to take it and I received no reply from the sales person to send someone to pickup the old stove off our front lawn. Come on! We arranged for private pickup ourselves later. The stove itself is as advertised and works perfectly.
August 27, 2023
The Best appliances shop
I feel grateful when I buy appliances from CAS , great service, and great stuff with great communication
August 26, 2023
Great service
Great service, easy to chat with and get someone who can take action. They matched a price from somewhere else, and could deliver much earlier.
September 2, 2023
Antoine was amazing!
Antoine was amazing, he was very informative and provided an excellent service and recommendations. He went above and beyond to ensure that we got the best appliances for our needs for the best price.
September 1, 2023
Fast & easy experience
Fantastic service (no pressure, just respectful and informative assistance), clean, well-organized store, and good prices. All around fast and easy experience.
August 18, 2023
Good deal and same day ready to pick-up…
Good deal and same day ready to pick-up from warehouse, great
September 1, 2023
Overall worst experience with CAS (especially after the purchase)
Ordered a washer & dryer with 2 pedestals. They said that the pedestals were in stock but when they delivered the products, pedestals were missing so they refused to install my washer & dryer even though I paid for the white glove installation. They said I had to wait for the pedestal because they won’t do it twice but now I’m being ghosted by my salesrep on an expected delivery even if I paid for all items and installation.
I also paid for my old applianced to be move to another room and they left them in the middle of the room not where I kindly asked them to leave them.
Oh and also, the dryer that was delivered is not working and they just referred me to Samsung because they don’t want to deal with it.
August 21, 2023
Reply from Canadian Appliance Source - Laval
Hello Rachel,
Thank you for taking the time to share your feedback with us.
We would like to apologize for your experience.
This is certainly not an experience we wish for our customers.
Our records show that your Samsung washer and dryer have been delivered on August 25th.
Please note that at the time of purchase, our Sales Team will give as much information as possible concerning expected timelines and estimated arrivals.
However, our team may not have any way of knowing if a particular model has been unexpectedly affected by a manufacturer's delay.
Once the pedestals are in stock, kindly contact our customer care team at 1-833-227-0500 to schedule a service call to install the appliances.
We apologize for the issues you are experiencing with the dryer.
We can see that a service call has been initiated on your behalf with the manufacturer Samsung.
Thank you kindly,
CAS
T.B
good service
August 22, 2023
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