GE Profile washer and dryer is our second set. Previous was sold with house. These are really heavy duty machines with elegant classy look. It can take King size comforter, both machines are quiet, l... See more
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Purchased a display range ventilation unit from the Mississauga Heartland store. Unit was missing 2 filters. The salesman indicated that they were easily purchased at various retailers in Canada. No... See more
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From the start the sales associate was welcoming and very informative new the products , followed up with me and kept me informed and updated for the installation.Installers did a great job clean an... See more
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Our purchase of Washer and dryer at Mississauga Ontario store. Dave Horca from the sales team was very professional and answered all our questions. He showed us various options based on our needs. The... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Mississauga
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
600 Matheson Blvd. W, Unit 2, L5R4B8, Mississauga, ON, Canada
- 9057663417
4.6
Excellent
2K reviews
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Dave is very helpful and helps me pick…
Dave is very helpful and helps me pick the correct electric range. Besides, they have the best price in my area.
August 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delivery was beyond my expectations
Delivery was beyond my expectations, would love to purchase more as and when required. Many thanks to delivery guy
August 2, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Vijay,
Thank you for your wonderful review! We're thrilled to hear that your delivery experience exceeded your expectations. We truly appreciate your business and look forward to serving you again in the future.
CAS
Reply from Canadian Appliance Source - Mississauga
Hi Alda,
We are so pleased to hear that you experienced quick, friendly service and that your delivery was seamless with great communication. We truly appreciate your positive feedback!
CAS
The salesman was very knowledgeable…
The salesman was very knowledgeable about the range, courteous and answered my many questions with patience.
July 27, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Deanna,
Thank you for your wonderful review! We're delighted to hear that our salesperson was knowledgeable, courteous, and patiently answered all of your questions. We truly appreciate your business!
CAS
Great job, keep it up
Courteous, professional, helpful service when we called to buy a new set of appliances, kitchen and laundry. Dealing with Sam Gunaratnam was a delight. Competitive prices and great service. Keep up the good work 👍👌🙂
July 25, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Palladam,
Thank you for your wonderful feedback! We're delighted to hear Sam provided such courteous and professional service and that you had a great experience with your appliance purchase. We truly appreciate your business and look forward to helping you again in the future. If you know any family or friends looking for appliances, we'd be grateful if you recommended CAS to them. Thank you for your support!
CAS
Service was excellent and the staff…
Service was excellent and the staff were accommodating with the delviery date.
July 24, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Mike,
We are so pleased to hear that our service was excellent and that our staff was accommodating with your delivery date. We truly appreciate your business!
CAS
Reply from Canadian Appliance Source - Mississauga
Hello Dinesh
We are thrilled that our team delivered great pricing and ensured everything arrived right on schedule!
We look forward to seeing you again for your future needs.
Sincerely,
CAS
Reply from Canadian Appliance Source - Mississauga
Hello Larry
We are delighted that our team was able to ensure a completely smooth process for you!
We look forward to seeing you at the store again soon.
Warm regards,
CAS
Reply from Canadian Appliance Source - Mississauga
Hi,
We're so glad to hear that you found our company efficient to deal with! Thank you for sharing your positive experience.
CAS
Sales person has helped us purchase…
Sales person has helped us purchase before and is a pleasure to work with friendly, experienced very helpful.
Delivery and set up done very well. Polite and friendly.
July 16, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Dianne,
Thank you for your continued trust in CAS! We're delighted to hear our sales team once again provided friendly, knowledgeable service and that your delivery and installation went smoothly. We truly appreciate your business and look forward to serving you again. If your family or friends are looking for appliances, we'd be grateful if you recommended CAS to them!
CAS
From the start the sales associate was…Great Jobs
From the start the sales associate was welcoming and very informative new the products , followed up with me and kept me informed and updated for the installation.Installers did a great job clean and on-time.
5 Star for sure!
July 22, 2026
Reply from Canadian Appliance Source - Mississauga
Hi George,
Thank you for your fantastic 5-star review! We're delighted to hear our sales associate provided knowledgeable, attentive service and kept you informed every step of the way. We're also glad our installation team delivered a clean, professional, and on-time experience. We truly appreciate your business and look forward to serving you again at CAS. We’d be grateful if you recommended us to your family and friends!
CAS
Dave Horca was very helpful finding the…
Dave Horca was very helpful finding the best option for our needs. He helped us through all the process and give us the option.
July 15, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Carlos,
Thank you for your kind words! We're so glad Dave Horca was able to help you find the best option for your needs and guide you through the entire process. We truly appreciate your business and look forward to serving you again at CAS. If you had a great experience, we'd be grateful if you recommended us to your family and friends!
CAS
Quality and efficient
Limited but quality choices.
Sales Representatives were informative but not pushy.
Delivery and install was quick with no problems.
July 14, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Pierre,
Thank you for your review! We're glad to hear our team provided informative, no-pressure service and that your delivery and installation were completed quickly and smoothly. We truly appreciate your business and look forward to serving you again at CAS. We’d be grateful if you recommended us to your family and friends!
CAS
Excellent experience with customer
Excellent experience with customer service and fast delivery!
July 11, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Sau,
We're so glad to hear you had an excellent experience with our customer service and fast delivery! We truly appreciate your feedback and look forward to serving you again.
CAS
Range Ventilation Fan frustrating experience
Purchased a display range ventilation unit from the Mississauga Heartland store. Unit was missing 2 filters. The salesman indicated that they were easily purchased at various retailers in Canada. No such case. After weeks of trying to find them I gave up and ordered them from the manufacturers US site. Couldn't use the fan in the interim after I paid $175 to install it. If any "deals" have missing parts, walk away. Do yourself a favor and buy from a big box store. You may spend a few more dollars but have a lot less headaches.
May 6, 2026
Unprompted review
Reply from Canadian Appliance Source - Mississauga
Dear Barry S,
Thank you for your review.
We're sorry to hear about the difficulty you experienced sourcing the filters. We appreciate your feedback and understand the frustration of not being able to use the unit right away.
As a major appliance retailer, CAS does not stock or sell individual replacement parts, and the manufacturer is typically the best source for obtaining specific components such as filters. Our sales representative was trying to assist based on the information available at the time, but we understand the process was not as straightforward as expected.
We're glad you were ultimately able to obtain the correct filters through the manufacturer and hope you are now enjoying your range hood. Thank you for sharing your experience with us.
Sincerely,
CAS
Quick and Easy Transaction
Vathsy was great! We quickly discussed options and the transaction was straightforward and easy. Delivery, installation, and disposal of our washer and dryer was prompt and efficient, too.
July 9, 2026
Reply from Canadian Appliance Source - Mississauga
Hi,
Thank you for your wonderful review! We're glad to hear Vathsy made your purchase experience simple and seamless, and that our delivery, installation, and disposal services met your expectations. We truly appreciate your business and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
My Midea washer door brook within one…
My Midea washer door brook within one year of use. It had 4yrs extended guarantee. I requestd repair or replacement but my request was rejected. If we buy extended warranty and our product is not repaired then what is the use of buying the warrantly.
The claim was incorrectly categorized as accidental or cosmetic damage. The structural integrity of the plastic outer door rim suffered a spontaneous, catastrophic failure during a standard high-speed spin cycle. The rotational pressure fractured the plastic rim near the hanger, causing the heavy glass door assembly to detach completely on its own
June 2, 2026
Unprompted review
Reply from Canadian Appliance Source - Mississauga
Dear Zahida Andrabi,
Thank you for sharing your concerns with us.
We're sorry to hear about your experience. Canadian Appliance Source does not make decisions regarding repair claim approvals or denials under either the manufacturer's warranty or extended warranty plans, including those administered by Comerco. Those determinations are made solely by the warranty provider based on their assessment and the warranty terms.
In this case, the damage to the washer door was determined to be physical/cosmetic damage, which is not covered under the warranty. Door damage of this nature is generally associated with physical stress or impact rather than a sudden product failure. If you have questions regarding the assessment or wish to appeal the decision, you will need to contact the manufacturer or Comerco directly.
Sincerely,
CAS
Customer Service needed to be embarrassed.
We had a plumber come to install our new dishwasher and when he turned it on it was clear there was a faulty part inside the unit, as it leaked a lot. So we called to have another one delivered....but was told by your admin that it would take a minimum of two days to address our broken dishwasher. I called three different times and was hoping you people would speed up your process when I told them we had a baby shower two days away. Told them, they need to step up their game and get my situation addressed in real time. NOPE. I was told, NO WAY, all three times I called. AND SO, I personally went into the store and was very loud explaining my situation to our salesman. All sales desks had potential buyers at their desk. I believe they might have lost some sales as the potential customers listened to how nothing could be done to speed up the return process. Our salesman quickly grabbed the phone and called your warehouse and arranged the pickup and delivery of a new dishwasher for the next day. I was able to get this installed and we were able to have our party with a new working dishwasher to help clean up. But what happened to your customer service here? I had to embarrass your staff by going into the store to get some action....and it worked...BUT really, you people need to step up your game when this kind of situation arrises, especially when it is no fault of the customer.
July 9, 2026
Francis was the difference maker in our…
Francis was the difference maker in our experience. He provided timely responses and open communication that gave us comfort and confidence that the appliance portion of our renovation project was in good order and the company came through with the flexibility we needed given timing of delivery was dependent on other trades and out of our control. I would highly recommend Canadian Appliance Source and Francis as a reliable partner in any renovation project.
July 5, 2026
Reply from Canadian Appliance Source - Mississauga
Hi Gareth/Tara,
Thank you for your wonderful review and for choosing CAS! We're delighted to hear that Francis provided excellent communication, flexibility, and support throughout your renovation project. We truly appreciate your trust and recommendation, look forward to serving you again, and thank you for recommending CAS to your family and friends!
CAS
Reply from Canadian Appliance Source - Mississauga
Hi Nabil,
Thank you for your kind review! We're happy to hear you were pleased with our pricing and the professionalism of our sales agents. We truly appreciate your business and look forward to serving you again.
CAS
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