Our salesperson, Mohammad Mahmoodi, was knowledgeable, efficient and was able to guide us to the right product for us in a fridge emergency. We saw him yesterday morning; our fridge was delivered this... See more
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Seeba was very caring and attentive to our needs. We had a delivery issue (which was our fault) and she went above and beyond to resolve it. Delivery was smooth and efficient.
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A great place for all your appliance needs, great service, prices and products,.Bought my fridge on August 28 was delivered on August 29. A big thanks to NICOLA BUTTINO ********** he`s worth a 10 s... See more
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Mohammad, who took care of my purchase, was polite & very knowledgeable. He ensured that all went smoothly. The appliances are beautiful. They were delivered without a hitch. The delivery tech... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Montréal
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
7325 Decarie Blvd, H4P2G8, Montréal, QC, Canada
- 5143574322
4.2
Great
1K reviews
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Good price matching
Good price matching, quick and efficient delivery.
There is a delivery fee, but apart from that, everything was great!
We received our lg fridge 2 days after ordering!
June 11, 2023
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We bought an oven
We bought an oven with a customer agent, Sara Haddidi. She was very patient, helpful, supportive and very knowledgeable. She explained the different ovens we were looking for patiently until we bought what we want.
We came in the late afternoon so by the time we paid and finished it was time for the store to close. We left.
The following day we came to check the hood, but when we arrived, there were 2 CS persons and one told the other to come assist me and my husband. We told him what we want and what hood we were looking for, but he said he does not know much in here and what might know is more than what he knows. He said afterwards if we need help, we would better check the manual of the item we are looking for, rather than asking him. He was talking in mockery. Then when we told him thanks for his help, he said no worries and he went back to his desk. I came to ask him his name so he gave me his card and told me that if I am taking his number to put a review then he does not care for any review that I will put since nothing will happen in this company. We left the shop without being supported.
The following day we sent an email to our first CS Ms Sara who helped us a lot again on the phone and e-mail and now we I’ll return to buy the items and pay for it.
CS should be there to attend the client and not to disrespect them in the way Mehdi Zemharir did for us. I hope more attention is given to such employees to teach them how to sell and give a positive experience to the customers of Canadian Appliances.
Thanks
Gina
June 6, 2023
Reply from Canadian Appliance Source - Montréal
Dear Gina,
Thank you for taking the time to share your feedback
Our sincere apologies for the poor communication and behaviour of the sales representative. Please note that your feedback has been provided to the sales management team to be addressed with the sales representative accordingly.
Our apologies again for your experience.
Thank You,
W.L
CAS
I had a great sales lady
I had a great sales lady. She was really helpful and informative.
June 6, 2023
Customer service sucks
Asked about later delivery because and the agent did not even bother to apologize or give us a certainty that the appliance will arrive soon
May 26, 2023
Reply from Canadian Appliance Source - Montréal
Dear Arsyl,
Thank you for taking the time to share your feedback
Our apologies for the inconvenience. Please note, an 4-hour estimated delivery window is provided to each customer. The delivery team is doing its best to deliver the product within the time frame.
Unforuantely, the delivery is delayed due to unforeseen situations as we are unable to predict the road condition.
Our sincere apologies for your experience.
Thank You,
W.L
CAS
Aggresive and rude drivers
Drivers arrived very late after 7:45pm and did not greet nor apologize to me. The driver that came into my house told me he could not install my dryer because my aluminum exhaust was not up to standards and he refused to fix it. He was very rude and basically told me that he did not care that he arrived late and it is not his problem to help me. I told him I wanted to write a note on the invoice that I was not accepting delivery and he said: there is no way you are writing on the invoice. He then said I don't care if I deliver to you. I told him to leave my house and said that I waited all afternoon for them. He said that he did not care. I then told him to leave my house. I will be asking for a reimbursement. This experience left me extremely upset. This is the worst delivery service I have encountered ever. I was left fearful for my safety. The driver that came inside my home was very aggressive. Unfortunate that CAS outsources its drivers and that they do not meet the standards promised by the sales person.
June 5, 2023
Reply from Canadian Appliance Source - Montréal
Dear Customer,
Thank you for taking the time to share your feedback.
We regret to learn about your delivery experience.
This is certainly not what we would wish for any of our customers.
Please be rest assured that this has been addressed with the concerned department in order to improve our service reference.
We sincerely apologize for all the inconvenience caused.
Thank you kindly,
VG
CAS
I got charged a delivery fee I didn't…
I got charged a delivery fee I didn't have to pay so I called and Nishta helped me to clarify the situation and get remboursed. She called me back the same day to explained me what happened but took care of the situation.
June 8, 2023
Unprompted review
Needed a new Washer & Dryer
Our dryer died and our washer was next so we knew they needed to be replaced. Searched online and found all the information needed on the CAS website. Used the chat room to connect with a salesperson and he gave me a better deal than the online price. Order was ready and I picked it up the same day! Two really nice guys loaded them into my van and all was good. Easiest experience in buying appliances.
June 2, 2023
Very good service and advice.
May 30, 2023
Disappointing experience.
Very helpful sales staff and product selection. But you need to affiliate with professional movers!!! Amateur hour. Come on CAS! Very disappointing experience and lost a customer.
May 4, 2023
Reply from Canadian Appliance Source - Montréal
Dear Lawrence Cassini,
Thank you for sharing your feedback with us both positive and constructive.
We strive to provide exceptional service to all of our customers, and we are disappointed that we fell short in your case.
We can see that the delivery team were unable to deliver your LG refrigerator due to a no fit.
Please note, it is part of our delivery company's White Glove service to keep your appliance safe and damage-free when delivering inside your home.
This includes keeping your property free from possible damage also.
It is our team's responsibility to make certain judgements if they think an appliance will (not fit/unsafe to delivery etc).
We can see that your order has been canceled on June 01st of 2023.
Once again we apologize for any inconvenience.
Kind regards,
CAS
T.B
Good service and competitive price
Prompt helpful service aswell as the right product at the right price.
May 28, 2023
Super service
May 20, 2023
The delivery guy did't want to pick up…
The delivery guy did't want to pick up old appliance because I moved right to the entrance to help him
he said if its outdoor I don't pick it up
the delivery guy was very arrogant and not frendly at all
May 5, 2023
Reply from Canadian Appliance Source - Montréal
Hello Mohamed,
Thank you for your feedback.
My apologies for the miscommunication from your sales representative regarding the removal of your old appliance.
Unfortunately, the delivery teams will not take away appliances that have been outside as they can be infested with vermin or bugs that can contaminate the rest of the appliances on their truck.
This should have been explained to you by your salesperson.
My apologies for the inconvenience.
Thank you kindly,
ST
CAS
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