Our salesperson, Mohammad Mahmoodi, was knowledgeable, efficient and was able to guide us to the right product for us in a fridge emergency. We saw him yesterday morning; our fridge was delivered this... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Seeba was very caring and attentive to our needs. We had a delivery issue (which was our fault) and she went above and beyond to resolve it. Delivery was smooth and efficient.
Company replied
A great place for all your appliance needs, great service, prices and products,.Bought my fridge on August 28 was delivered on August 29. A big thanks to NICOLA BUTTINO ********** he`s worth a 10 s... See more
Company replied
Mohammad, who took care of my purchase, was polite & very knowledgeable. He ensured that all went smoothly. The appliances are beautiful. They were delivered without a hitch. The delivery tech... See more
Company replied
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Montréal
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
7325 Decarie Blvd, H4P2G8, Montréal, QC, Canada
- 5143574322
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
good service
July 5, 2023
tres bon service par Mohammad
July 5, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I paid for service but NON was done. Refused to remove Old machine and connect New applienc
Moving appliance team broke my crystal lamp with light bulb, refused to remove my old appliance (even through I bough similar machine and paid for removal service). Also they did not connect my washer/dryer (combo unit) - even though I paid for that service as well.
July 5, 2023
Reply from Canadian Appliance Source - Montréal
Hello Kristina,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
Our records show that our home delivery team has addressed the issue with the light bulb and monetary compensation was offered.
In regards to the haul away, our team has reported that they were not able to take away the existing appliances as they need to be dismantled and they preferred to avoid further damage to your home.
We can see that you were advised by our home delivery department that we would send another team to pick up the units once you let us know that they have been dismantled.
As for the installation, the dryer installation was not completed because the end is too big to enter the pipe in your home.
Thank you kindly,
SJ
CAS
SATISFIED CLIENT
I SAID FIRST A NICE WELCOME A DISIRE TO HELP THE CLIENT IN SHOWING ALL POSSIBILITY TOSELL THE RIGHT APPLIANCE AND A DESIRE FOR THE CLIENT TO GE SATISFIED
July 3, 2023
Great products and fair prices
Genevieve was courteous and helpful. She was able to get me a better price than what was posted online!
June 25, 2023
Easy and fast to buy a new washing…
Easy and fast to buy a new washing machine. Could be delivered within 2 days.
June 25, 2023
Reply from Canadian Appliance Source - Montréal
Dear Mohammad Riazi,
Thank you for your feedback.
We are sorry to hear that your Bosch dishwasher arrived damaged.
Please note, CAS receives all of the products we sell directly from the manufacturer, in their original packaging.
CAS does not sell refurbished appliances.
As such, we have no way of knowing if an appliance is defective.
We can see that we offered you a 10% compensation or a door replacement for the dent on the door.
Thank you kindly,
ST
CAS
Liked sales person
Liked sales person. Very knowledgeable.
Disliked shipping real time. They do not honour the time block. It keeps changing, they should just say stay home all day. My delivery was for 9- 1, ended up being at 6 pm.
June 26, 2023
Vey careful and polite
June 25, 2023
Our salesperson was very helpful.
June 22, 2023
by getting more organise with the…
by getting more organise with the delivery system.
finally got my apparels jun 26 after lots of phone calls.
both guys who finally delivered my things were excellent
June 16, 2023
Reply from Canadian Appliance Source - Montréal
Hello Louise,
Thank you for your feedback.
Please understand the routing/time windows are completed by our delivery carrier and not CAS. Time windows are created based on what delivery locations our carrier is going to on a particular day.
We are pleased to learn that your appliances were eventually delivered.
We apologize for any inconvenience caused.
Thank you kindly,
ST
CAS
Very helpfull
June 11, 2023
Wrong date defective appliance
June 14, 2023
Reply from Canadian Appliance Source - Montréal
Dear Amr,
Thank you for taking the time to share your feedback.
Unfrotunately, we are unable to provide compensation for the delay in delivery due to a payment issue.
Our apologies for the inconvenience.
Thank You,
W.L
CAS
great experience!
Sara was great she did everything to make me happy, and that means a lot.
June 19, 2023
Wrong range was delivered to me and it…
Wrong range was delivered to me and it has been complicated to get support in order to make the exchange. Complicated to return and have the new one delivered on time.
June 12, 2023
Reply from Canadian Appliance Source - Montréal
Dear Customer,
Thank you for taking the time to share your feedback.
We are sorry to learn that you are not satisfied with the GE range.
We can see that your appliances were delivered on June 15th of 2023.
Our records show that you have been advised by our Customer Care Team members to fill out our Returns and Exchanges form on June 21st of 2023.
Please fill out our Returns and Exchanges form using the link below for further assistance.
https://www.canadianappliance.ca/return_request.php
Once submitted, our Returns Team will be more than happy to assist you in regards to your range.
Thank you kindly,
CAS
T.B
Why go anywhere else?
The salesperson listened to my requirements and concerns. She identified several options by function and price. She accommodated my delivery dates. All good!
June 19, 2023
The manager at the facility was rude…
The manager at the facility was rude and would keep being disrespectful.I had questions about some of the appliances and he was straight rude and his answers were always so vague that it was not understandable at all. I came in with my husband and he was disrespectful infront of him stating comments like "next time you buy something, you dont need to bring her" ?!?! whats the point of it
June 16, 2023
Reply from Canadian Appliance Source - Montréal
Dear Maria,
Thank you for taking the time to bring this to our attention
Our sincere apologies for your experience. We would very much appreciate your feedback on the above rating so that we can try to improve our service reference.
Would you please contact our Reviews Team at casreviews@caslp.ca to provide more information with your in-store experience?
Your feedback is important to us as we are always looking to improve our service.
Thank You
W.L
CAS
They removed the dryer and left it on…
They removed the dryer and left it on the public sidewalk and said they couldn’t remove the washer or deliver the new washer and dryer. How did they get the dry out? If that came out the new ones should go in.
June 14, 2023
Reply from Canadian Appliance Source - Montréal
Dear Shirley Midgley,
Thank you for your feedback. Your feedback is important to us.
We are sorry to learn that your experience has been less than adequate.
We can see that the delivery team were unable to deliver your Samsung appliances as there were no possibility to remove your house doors.
Please note, it is part of our delivery company's White Glove service to keep your appliance safe and damage-free when delivering inside your home.
This includes keeping your property free from possible damage also.
It is our team's responsibility to make certain judgements if they think an appliance will (not fit/unsafe to delivery etc).
At this time, you are required to make sure the delivery team can deliver your appliances safely before rescheduling.
Thank you kindly,
CAS
V.G
Knowing exactly when the delivery is…
Knowing exactly when the delivery is coming. The movers were polite.
June 13, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.