Our salesperson, Mohammad Mahmoodi, was knowledgeable, efficient and was able to guide us to the right product for us in a fridge emergency. We saw him yesterday morning; our fridge was delivered this... See more
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Seeba was very caring and attentive to our needs. We had a delivery issue (which was our fault) and she went above and beyond to resolve it. Delivery was smooth and efficient.
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A great place for all your appliance needs, great service, prices and products,.Bought my fridge on August 28 was delivered on August 29. A big thanks to NICOLA BUTTINO ********** he`s worth a 10 s... See more
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Mohammad, who took care of my purchase, was polite & very knowledgeable. He ensured that all went smoothly. The appliances are beautiful. They were delivered without a hitch. The delivery tech... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Montréal
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
7325 Decarie Blvd, H4P2G8, Montréal, QC, Canada
- 5143574322
4.2
Great
1K reviews
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Worst experience I have EVER had!
Worst worst worst experience I have EVER HAD WITH A COMPANY EVERRRRR!!!! The delivery team destroyed our floors, gaslighted me and bullied me into signing their papers so they could go to the next job, and they promised they had a record of the damage and photos and I just needed to submit a claim and it would be taken care of. So I immediately did it and get the response that because I signed their document nothing would be done. I WILL NEVER be a customer again. I spent $4000 on their appliances and they did $3000 worth of damage to my home. I'm absolutely heart broken, and mentally broken from the delivery team.
July 18, 2023
Reply from Canadian Appliance Source - Montréal
Dear Kristine,
Thank you for taking the time to share your feedback.
Please note, when accepting delivery from a 3rd party delivery service, the 3rd party would be responsible for all liability, damages, and claims that may arise due to the delivery of services provided.
Please know that we are two separate companies, we are not involved in each other’s claims process.
Our apologies for the inconvenience.
Thank You,
W.L
CAS
The salesperson was not knowledgeable…
The salesperson was not knowledgeable about the products, ordered the wrong item and colour for me, and then I had to fight to have these errors acknowledged. After much back and forth I obtained a nominal compensation. If the salesperson had acknowledged the error and offered compensation, my rating would be different. They replied to my rating when it was posted although they clearly hadn't understood what I was saying. I wasn't asking for more compensation but explaining why my rating was poor. The products themselves are of high quality, but that relates to the brand purchased not the seller.
July 2, 2023
Reply from Canadian Appliance Source - Montréal
Dear Laura,
Thank you for taking the time to share your feedback
Please note, we have offered compensation for the inconvenience or exchange. You have agreed to accept the amount to keep the units. Unfortunately, we are unable to provide additional compensation.
Our apologies for the inconvenience.
Thank You,
Wayne
great sales team
July 11, 2023
Customer experience was great
Customer experience was great! The sales staff was very friendly, and provided great service. CAS was able to provide competitive pricing. Definitely recommend their company for anyone looking for a new appliance. Delivery was speedy, and the online tracking was very helpful in anticipation of delivery.
July 18, 2023
A Few frustrating events and still no washer/dryer !
Hugely frustrating. Salesman gave great service. Very pleased. Trouble began when the Blomberg washer/ dryer did not include their stacking kit. Two days later CAS sent another team to set up. Still no stacking kit plus we did not have the option to send the machines back as the delivery truck’s panel would not open.Still no set up of machines possible.To be continued…..
July 14, 2023
Knowledgeable sales staff.
Knowledgeable sales staff.
Pleasantly designed space.
The appliance to be replaced will be removed.
July 10, 2023
Service is very detail in introduction…
Service is very detail in introduction product and livraison is really quick also. Proffesionelle!
July 17, 2023
Excellent service
July 10, 2023
The Car Dealer of Appliances
Being sold to is always unpleasant but Mehdi answered all our questions and toned down the sale pitch once he realized we were gonna buy, it was just a matter of picking which machine we liked best.
July 16, 2023
The drivers were not pleasant and were…
The drivers were not pleasant and were on a rush so o returned product
July 13, 2023
Reply from Canadian Appliance Source - Montréal
Hello Lawrence,
Thank you for your feedback.
We regret to learn that your delivery experience was less than adequate.
This is definitely not the experience we wish our customers to have.
We can see that the delivery was unsuccessful since your old appliances were still connected.
We apologize for the inconvenience.
Thank you kindly,
VG
CAS
EFFICIENT AND FAST.
July 5, 2023
Courteous,
Professional,friendly,honest people/service -didn’t try to sell me something I didn’t need
July 10, 2023
Company does not respect the delivery…
Company does not respect the delivery time requested on the purchase date.
July 10, 2023
Reply from Canadian Appliance Source - Montréal
Dear Carmina Sicondolfo,
Thank you for your feedback.
We are sorry to learn that your delivery experience has not been successful with CAS.
Please understand the routing/time windows are completed by our delivery carrier and not CAS.
Time windows are created based on what delivery locations our carrier is going to on a particular day.
We can see that your appliances are scheduled to be delivered on July 15th of 2023.
We apologize for any inconvenience.
Thank you kindly,
CAS
V.G
Great service
Ragheb gave great advice and helped me find the appliances which suited my needs. Very polite & efficient service!
July 10, 2023
Can’t wait to see it in action !!
July 8, 2023
Excellent Customer Service
Genevieve was extremely helpful, she showed us different products, prices and ranges!
July 8, 2023
Communication.
The salesman was very knowledgeable,patient and kind. My questions were answered and he tried to find the best possible discounts for me. Thanks team CAS!
July 7, 2023
Reply from Canadian Appliance Source - Montréal
Hi Amir,
Thank you for taking the time to share your feedback.
We regret that your experience has been less than adequate.
Please understand the routing/time windows are completed by our delivery carrier and not CAS. Time windows are created based on what delivery locations our carrier is going to on a particular day.
We apologize for any inconvenience.
Thank you kindly,
ST
CAS
great people
July 6, 2023
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