Canadian Appliance Source - Montréal Reviews 

I had a great experience both at the store and with delivery ! Thanks!

VERY GOOD, UNDERSTAND THE PRODUCT VERY WELL

We just bought a new Bosch 500 series dishwasher. The selling process was fine and we picked up the appliance 4 days after the order. After only 3 washes, the error code E20 showed up and since then it refuses to start. Then begins the painful after sale experience. It has been a week now that I am refered from one to another very polite people who are so sorry but are not able to propose anything to solve the issue. The store service tells me to call the manufacturer. This one confirms that this code requires a technician visit, but they dont have any available, so i am left to myself to find and proceed with any authorized Bosch service center. On the 2 refered ln the bosch website, one does not cover my territory and the other has its next appointment available in over 3 weeks! Knowing that each day without a running dishwasher adds me 1 hour (that i dont have) of manual dishes (family of 5), the seller (CAS service) having 2 days of delay between each email reply, asking me twice the same information, not returning calls and finally saying they cant do anything else is very disapointhing to say the least, for a 3 DAYS old out-of-service high end appliance! The physical stores are only showroom with a few sales rep and they dont have anybody in charge either! I tell myself what i would do if that was our refrigerator!? Service is the thing that doesnt matter, until you need it… Next time i will consider a more trusty place to buy an appliance!

Thanks to Sid, a confusion has been sorted out and we expect to receive our order tomorrow. We are grateful for his help and courtesy.
Ask for Sid!!!!

The sales representative Sara H. was so polite , informed, and going out of her way to best accommodate my search for appliances. Thank you 😊

I was impressed by the selection of appliances at a wide range of price points, and at the availability of what we wanted. Delivery was lightning fast and efficient, and I don't have a single complaint.

Good service. Efficient, the sales persons we talked to gave us good advices and understood what we wanted and found it. Was able to match prices we found at their competitors so it was fair.

Good service. Quick delivery.

Courteous and helpful salesman in making decision about what washing machine and dryer to buy.

Good inventory, salesman did not put any pressure. Delivered on there promises.

Our salesman is a good listener and give you what you want
Second time we do business with him … goog servive

I was looking for a dishwasher, and had a very nice experience in store with Mehdi, the salesperson, who was courteous, professional, efficient, honest and not pushy. He is the only redeeming quality of this place.

The delivery (and pickup of the old dishwasher), on the other hand, plus the customer service was a complete joke. Delivery was scheduled for between 1pm and 5pm, with a specific ETA of 3:25 pm when I checked the tracking number upon waking up. Instead, I get a call at 9:30 am from the delivery people telling me that they would arrive in half an hour. I rushed to disconnect all the cables from the old dishwasher, but could not empty it of the old water (the drainage pump malfunctioned). The delivery people arrived and delivered the new machine. When they lifted up the old machine, some water fell out, and they refused to take it because there was water in it (which I would have had time to remove had they not arrived 6 hours early). In any case, this was not a stipulation in the contract. So they left it in front of my door.

The customer service (Varsha) was equally useless. She did not bother answering the chat service, and after numerous calls, told us that we would have to pay $90 for the delivery people to come back to pick it up. I refused, and she told me that she would call me back to reschedule (which she did not). Instead, I get an email scheduling a pickup... but only if I paid $90 plus tax. At this point, I gave up and took down the machine myself.

Beyond this, installation was also an issue. When installing the new machine (a floor model), I bought the junction box that the website noted was missing from this model. Yet there was no mention of other important pieces missing, like an elbow connector necessary for the water line, nor a toe panel (which is more cosmetic). I had to buy those parts myself.

EDIT: the reply of the store does not dispute that they arrived nearly 6 hours before the scheduled time.

The delivery date for one Item crucial timeline was not respected and our calls for solution was not answered. And claiming d’élèves will be done by August 28 when the delivery was suppose to take 2 days after purchase.

The sale associate was very informative and helpful

I ordered and received my freezer in only a few days Service on the phone and divery were perfectly fine Thank you

Great experience and a good service and fast delivery

Hello,

So far our experience has been great. We were greeted by a nice sales person by the name of Ragheb O.

He was professional, courteous and patient. He had provided us with an initial quote and then price matched when we found a lower price. He understood that budget what the game and did everything he could to see we would be happy with our final price.

All that’s left is the delivery and we hope it goes as smoothly as it did with Ragheb.

Thank you

Very good service and delivery