A great place for all your appliance needs, great service, prices and products,.Bought my fridge on August 28 was delivered on August 29. A big thanks to NICOLA BUTTINO ********** he`s worth a 10 s... See more
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Good selection of appliances with lots of options and price range to choose from. Sales associate (Antonio) was very helpful in making selection. Delivery was timely as planned . And I have been plea... See more
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Mohammad, who took care of my purchase, was polite & very knowledgeable. He ensured that all went smoothly. The appliances are beautiful. They were delivered without a hitch. The delivery tech... See more
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I’d never purchased anything from Canadian appliance source, so I was a little apprehensive. Placed an order for a washing machine online only to find out through an email that it is out of stock. I c... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Montréal
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
7325 Decarie Blvd, H4P2G8, Montréal, QC, Canada
- 5143574322
4.1
Great
1K reviews
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Great customer service
Great customer service. Honest employees. Fast delivery and haul away service is a plus!
April 11, 2026
Reply from Canadian Appliance Source - Montréal
Hi Alex,
We're happy you received great customer service and appreciated our honest team and fast delivery with haul away!
CAS
The salesperson was extremely helpful…
The salesperson was extremely helpful with making sure that I get the best washing machine and the price wasn’t so bad as well.
April 16, 2026
Reply from Canadian Appliance Source - Montréal
Hi Ally,
Thank you for your kind feedback! We’re glad to hear our salesperson was so helpful in finding you the best washing machine at a great value. It’s always our goal to make the process easy and worthwhile.
We truly appreciate your business and support, and we look forward to helping you again in the future. If you have family or friends in need of appliances, we’d be grateful for your recommendation!
CAS
Reply from Canadian Appliance Source - Montréal
Hi Salvatore,
We're happy to hear that you received prompt delivery and installation. Thank you for your positive feedback!
CAS
Excellent service from the salesman in…
Excellent service from the salesman in the store to the delivery peoples.
April 11, 2026
Reply from Canadian Appliance Source - Montréal
Hello bruno,
We are so pleased to hear that you had such a great experience with both our sales team and our delivery crew. Thank you for your service!
We look forward to seeing you at the store again soon!
Best regards,
CAS
Great company to deal with
Great company to deal with. Quick delivery and they also installed the wash station. Very happy
April 11, 2026
Reply from Canadian Appliance Source - Montréal
Hello,
We are so pleased that our team could get your wash station delivered and installed quickly for you. Thank you for your service!
We look forward to seeing you at the store again soon!
Best,
CAS
their website is helpful
I went to their website, look the product (refrigerator)
specifications I need and I want (if it fits in my kitchen door) and went to their showroom along Decarie. Danny was helpful, paid and ask for the delivery the following week. also bought washing machine,dryer and fridge few years back.
April 9, 2026
Reply from Canadian Appliance Source - Montréal
Hello Francis
It is wonderful to have you as a returning customer after all these years. We are glad Danny could help you navigate the specifications for your kitchen. We look forward to working with you again on many more upgrades!
Take care,
CAS
Very easy to deal with
Very easy to deal with. Installation and removal of old appliance included. Rapid service.
April 7, 2026
Reply from Canadian Appliance Source - Montréal
Hi,
We're happy to hear that your experience was easy and rapid! Thank you for your positive feedback regarding our installation service.
CAS
Informative and fast easy service
April 5, 2026
Reply from Canadian Appliance Source - Montréal
Hi Sarah,
We appreciate your feedback and are so glad our service was informative, fast, and easy for you. Thank you for letting us know about your experience!
CAS
Reply from Canadian Appliance Source - Montréal
Hi David,
We're glad our prices and fast delivery met your expectations. We appreciate your positive feedback very much!
CAS
The sales person listened
The sales person listened. I had a defined need and he didn’t try to waste my time upselling me or keeping me in showroom for an hour. It was efficient and sale done in 15 min. I also appreciate the delivery /removal and instal all included and done within 24 hrs. That’s pretty hard to beat. And very value add.
March 26, 2026
Reply from Canadian Appliance Source - Montréal
Hi David,
Thank you so much for your thoughtful review and for choosing CAS—we truly appreciate your business! We’re glad to hear that our sales team respected your time, focused on your needs, and made the process quick and efficient.
It’s great to know that the fast turnaround on delivery, removal, and installation added real value to your experience—that’s exactly what we strive for.
We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for your support!
CAS
Reply from Canadian Appliance Source - Montréal
Hi Norman,
Thank you for your feedback and for choosing CAS—we truly appreciate your business! We’re glad to hear you were happy with the fast delivery.
We look forward to serving you again in the future, and we’d love for you to share your experience with family and friends. Thanks again for your support!
CAS
I specifically ordered a black…
I specifically ordered a black dishwasher to match my other appliances. When my plumber finished installing it I realized that in fact it was not black but rather a black stainless steel. I thought the protective plastic was hiding the true color and that's why it looked stainless steel so I wasn't concerned.
When I removed it I was shocked to see that in fact it is not a true black. I already paid a plumber twice , once to disconnect my old one and now a second time to connect the new one which I am not satisfied with. What can we do to fix the fact that it has already been connected. I'm hoping that it xan ve resolved. Thank you.
March 26, 2026
Reply from Canadian Appliance Source - Montréal
Dear Mindy Pfeiffer,
Thank you for providing your feedback. We are sorry to hear about your experience.
Our records indicate that the unit delivered matches the item added to your order at the time of sale. Please note that the specifications and terms and conditions were provided for your review prior to delivery.
If you believe there was an error during the sales process, please contact our aftersales team at aftersales@caslp.ca so they can address this matter directly.
Sincerely,
CAS
Disappointed
They charged me twice and despite several phone calls, I still haven’t been refunded, more than two weeks later. Also, they did not show up on the delivery date. I had to call them to reschedule. Unprofessional attitude, bad customer service and dishonest shop. I do not recommend.
March 9, 2026
Unprompted review
Reply from Canadian Appliance Source - Montréal
Dear Carine,
Thank you for sharing your feedback with us.
We sincerely apologize for your experience. This is certainly what we wish for our customers.
Would you please kindly contact our After-Sales Team at AfterSales@caslp.ca to provide your order number so that we can address your concerns directly?
Unfortunately, we are unable to find an order under the information provided here.
We look forward to hearing back from you.
Sincerely,
CAS
Reply from Canadian Appliance Source - Montréal
Dear Joy,
Thank you for sharing your feedback with us.
We sincerely apologize for any lack of clarity regarding the communication of your dishwasher installation services.
To clarify our process, CAS collects payment for installation services upfront; however, the actual installation is performed by a third-party company following the delivery of the appliance.
We apologize for any inconvenience this has cause.
Sincerely,
CAS
Great communications and and fast delivery.
This transaction was handled smoothly and professionally. The sales rep (Mohammad M.) was friendly and responsive. Since I was replacing a 40-year old downdraft range of a different brand with a Jenn-Air, the exact compatibility of the exhaust duct location was critical. Delivery was much faster than the initial estimate. The before-sale information from the Jenn-Air Internet support facility and from Mohammad himself at CAS helped make this a smooth installation.
March 5, 2026
Reply from Canadian Appliance Source - Montréal
Hi Cliff,
Thank you so much for your detailed feedback! We’re thrilled to hear that your transaction was handled smoothly and professionally, and that Mohammad provided friendly and responsive support throughout the process.
It’s especially great to know that the guidance you received—both from Jenn-Air and Mohammad—helped ensure a seamless installation, particularly with the important compatibility considerations. We’re also glad the delivery exceeded your expectations.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to share your experience with family and friends!
CAS
Super smooth experience
The seller (Mohammad) accompanied me throughout the process, with knowledge. He also sent me all the instructions to get the hydro Quebec energy incentive. The delivery people (Showtime company) were amazing, super polite and professional, not one scratch nor bump in the house. Great experience.
March 7, 2026
Reply from Canadian Appliance Source - Montréal
Hello MB,
We’re glad our team could guide you every step of the way and provide the information needed for the Hydro-Québec energy incentive. It’s wonderful to hear that the delivery team from Showtime made the installation seamless and careful. We look forward to working with you again or welcoming you back to the store.
Warm regards,
CAS
Sales person gave me a better choice…
Sales person gave me a better choice then the choice I wanted and the delivery guys were great as well
March 16, 2026
Reply from Canadian Appliance Source - Montréal
Hello Photios,
It’s wonderful to hear our team could guide you to the best option and that the delivery went seamlessly. We look forward to serving you again in the future!
All the best,
CAS
My salesman Danny A was fabulous
My salesman Danny A was fabulous! He was knowledgeable about the product and he thoroughly explained the ins and outs of the appliance. He never pressured me and was pleasant and helpful.
March 10, 2026
Reply from Canadian Appliance Source - Montréal
Hi Lois,
Thank you so much for your kind feedback! We’re thrilled to hear that Danny A provided knowledgeable, thorough, and pressure-free guidance, making your experience pleasant and helpful.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to share your experience with family and friends!
CAS
Worst retail experience ever. Robbery
The sales rep showed me a photo of the appliance, assured me that it did not have a particular feature that I didn't want and which would make the appliance not functional for my purposes. When the appliance was delivered, it actually did have that feature. The delivery men absconded so fast that I didn't even have time to check the item, and several seconds later, when I saw that it was the wrong item, they were gone. I didn't even sign the bill of lading. It took a while to finally get approval to return the item, but meanwhile, they ADDED A BUNCH OF SURCHARGES!!!! so that my refund is less than half of what I paid for the item! Which was entirely their fault for misrepresenting the item in the first place. I waited to see how they would handle the return, I really would have been perfectly okay if they'd accepted responsibility and done an honest refund, but actually, this is basically robbery. They have over half the price of the item, and also the item is returned to them brand new for resale. NEVER EVER BUY FROM THIS STORE!
March 15, 2026
Reply from Canadian Appliance Source - Montréal
Dear Judi,
Thank you for your feedback.
We are sorry to hear that you are not satisfied with the product you received.
Customers can refuse an item upon delivery if it is damaged or does not meet their expectations. However, once the item has been accepted, returns or exchanges must be processed by our returns department.
Our records show that your request was submitted on 19 March.
Our team is currently awaiting a photo of the serial number label to process your request. They will respond as soon as they receive this information.
We apologise for any inconvenience this process causes.
Sincerely,
CAS
Reply from Canadian Appliance Source - Montréal
Hi Tristan,
Thank you for your feedback! We’re glad to hear you had a great experience and that all your questions were answered every step of the way.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be happy to help them as well!
CAS
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