Canadian Appliance Source - Montréal Reviews 

They were friendly helpful in every way.
Special thanks to Danny Amaral who was my sales Representative.

Nice to deal with. They are efficient and delivery as promised. Delivery people also great. Thank you

was very helpful

The stove "model" I received was not the one I paid for. The one that I received is a slightly cheaper version ( approx. $50.00 less ).

Bon attention et livre en temps

Sales men were great! Got an amazing price, and in stock!

The appliance was dropped and the delivery staff refused to move it up the stairs and advised we would need to pay additional delivery charges. Another delivery team came 2 days later to move it up to 2nd floor and install it. This inconvenience could have totally be prevented.

Very good service and unbeatable price. Antonio has answered all our questions and went out of his way to show us what we needed. And very good after purchase service as well. Thank you

Great service in store, Guy Blain was excellent as usual! Delivery done within the time window and excellent service from the two men!

Thanks a million

A brand new refrigerator was delivered with dents that were not visible under normal daylight and only became obvious at night under certain lighting conditions. Because the damage was not apparent at the time of delivery, the unit was signed for in good faith. Once the dents were noticed, I contacted the sales representative immediately but received no response.

I had no choice but to use the refrigerator, as delivery was scheduled for the day I moved in so that I could refrigerate perishable food. Despite reporting the issue promptly, I was informed that because the unit had been used, a replacement would not be provided. The initial offer was a 10 percent discount, later increased to $250, which is not sufficient for a visibly damaged appliance that is the centerpiece of a kitchen.

This situation is currently ongoing. While a panel replacement has been mentioned, no final remedy has been provided at this time. This review will be updated once the matter is properly resolved.

Potential buyers should inspect appliances very carefully under multiple lighting conditions before signing for delivery and should be aware that post delivery resolution may be limited.

Order number: L3743152

On Friday, October 25, I received a notification that the delivery window was between 9:00 am and -12:00 pm the next day. On Saturday, I received a notification at 10:00 a.m. that we were the next delivery. The following message said that they would deliver at 11:30 a.m. No one arrived by 2:00. I called Customer Care and was informed that they had contacted the driver and tracked the truck, and we would receive a delivery within 10-15 minutes. However, no one arrived. At 2:45, I called back, and an agent informed me that they would contact the driver and call me back. No one called, not even to check in.
Throughout the afternoon, I called Customer Care 8 times, and the agents were rude, unhelpful, and refused to transfer me to a supervisor. They kept saying the driver was not responding, and they could not track the driver. This was contradictory to what I was told at 2:00. A machine could have replaced the agents; we would not have known the difference. They are trained to repeat, "Go to the website". "We can’t contact the driver. " "The driver is not answering us. "Not answering for 4 hours? and they refused to transfer me to a supervisor.' This was preposterous. FYI- Track Your Delivery did not work.
Around 5:00 P.M., I called customer care and was told the truck had broken down. This was an unlikely story, as we surely would have known it sooner, and so would the agents I had spoken to multiple times. They rescheduled the delivery for Monday without asking about our availability. During my call, my husband was contacted and told that they would deliver within the next 90 minutes. That would have been by 6:30 p.m.
At 7:30 pm, two tired, overworked drivers brought the appliance. They were here for an hour and had one more delivery. They said the truck had never broken down. One of the drivers was wearing sweatpants that were falling off his butt. This is not the time to make a fashion statement; it was unsafe. His pants were falling as he moved washers and dryers up and down the stairs. He could have tripped and fallen down my stairs. In addition to the issue with his pants, he was exhausted, which increased the likelihood of an incident occurring.
Both of these young men were so exhausted that they forgot to remove the Styrofoam from the bottom of the appliance and the delivery bolts from the back. I am unsure whether this issue caused the appliance to malfunction or if it was a faulty model. However, on Sunday morning, after all the delivery problems and our dealings with the rude agents, we learned the new machine did not work. I called the customer care, and no one apologized or tried to help. A proactive, capable customer service agent would have offered to make the exchange and apologized for the broken machine, rather than robotically directing me to the website. It was really appalling. During this call, I discovered no one had cancelled the Monday delivery. This is a complete lack of communication between the delivery drivers and the staff. Why wasn't there a record that the appliance had been delivered on Saturday night? I told them to cancel the Monday delivery.
Around 7:00 pm on Sunday, my husband received a notification that we were scheduled to receive a delivery on Monday. Again NO COMMUNICATION.
On Monday morning, we went to the store to get help that we could not get over the phone. When we explained our horrible experience, the salesman argued with us and raised his voice to us. He was obviously desensitized to customer complaints. He showed no interest or concern for the hell our weekend had become. We were absolutely shocked at his behavior. He told this this type of thing very rarely happens and to go to the website to request a replacement, he had placed out first order on his computer, surely, he could have been helpful and placed the request for the replacement too.
When we returned home at 11:30 am ( Monday ), unscheduled delivery men turned up to verify that the machine was broken .
On Tuesday, the company's email response requested a video proving the machine did not work, despite the men having visited the day before to verify that the appliance was broken. They wanted verification that it was making a horrible noise.
On Wednesday night, we were given a delivery window from 1:00 to 5:00 for the replacement.
On Thursday at 7:35 a.m. I received a message that the delivery would take place in 20 minutes.
AVOID THIS COMPANY- THEY DO NOT CARE ABOUT CUSTOMERS!

If less than zero stars were possible, this place would deserve –100. Avoid like the plague! A brand-new washer/dryer arrived faulty out of the box, yet instead of replacing it like any respectable business, they forced us to call customer service, fill out forms, and wait for a “review” to determine if a replacement was even warranted. They then wasted three full days tracking down the original cardboard box so they could inspect it before sending a new machine. The box that the installers threw out when they made their first attempt at connecting the machine. Every staff member we encountered was rude, condescending, and impossible to reach, with only one disrespectful gatekeeper ever picking up the phone. On replacement day, the delivery team they sent was too small to manage the stairs—even though they had been here the week before and knew the layout—and the installation team refused to answer calls or emails. Danny didn’t respond to three emails or three phone messages. The final insult: the team was instructed to leave the old dryer, yet they took it anyway—theft—and when the company was called about it, they hung up the phone. Vile behavior, disgusting manners, zero accountability, and nothing but scripted responses from people who clearly don’t care. Do not shop here. Tell your friends. This company has no place in a civilized marketplace.DO NOT BUY FRIM THIS HORRIBLE COMPANY.

Arwyn was very helpful and polite on the phone and gave us an appointment very quickly

I had made error on size of my undermount range vent based on what I was told to buy.
When I contacted return dept. I was communicating with young man named Andy. He was the most professional person and made my exchange after purchasing the correct sized vent. Incredible.
Unfortunately when I went to repurchase I dealt with different sales person and he was both arrogant and condescending telling me your company would not take original vent even after I showed him the confirmed email. I have purchased from CA before and was great experience, this salesman was down right rude.
Andy was so amazing and assured me not to worry.
Thanks again to Andy for his professionalism and curteous help rectifying the situation.

Horrible after-purchase support. I was lied to about the 60 day return policy. Stay away from this company as they will mislead you.

I have purchased a washing machine and a dryer from them on 8/19, I have paid for installation and removal of the old washer and dryer from my home. It is now 3 weeks and the only thing that was done was to install the new units (it took 10 days to do this) and removal of only the dryer. The washing machine is till in my living room in spite of the fact that I have paid for their complete removal and installation. This is a terrible situation and I will never buy anything from this company again nor recommend anyone to buy anything for them.

I suggest no businesses to ever do business with this company. They lie to get you to buy a product by promising they can deliver within business hours when they do not. Than the customer care agents repeat a script and defend their delivery guys who show up 1h 30min after an office closes (they have a 4 hrs deliver window) and blame it on traffic but we have to pay for their tardiness??? I have called 4 times sent countless emails only to be told no supervisor is present. Yeah never again. We have over 300 sites throughout Canada pretty stupid to anger potential repeat customers. Really stupid delivery policies and after purchase customer service.