Canadian Appliance Source - Montréal Reviews 

I suggest no businesses to ever do business with this company. They lie to get you to buy a product by promising they can deliver within business hours when they do not. Than the customer care agents repeat a script and defend their delivery guys who show up 1h 30min after an office closes (they have a 4 hrs deliver window) and blame it on traffic but we have to pay for their tardiness??? I have called 4 times sent countless emails only to be told no supervisor is present. Yeah never again. We have over 300 sites throughout Canada pretty stupid to anger potential repeat customers. Really stupid delivery policies and after purchase customer service.

I bought a new refrigerator this Friday for delivery Monday from CAS Montréal Québec and I have already paid the delivery costs.
Saturday, I contacted the seller to purchase a freezer to deliver at the same time with my refrigerator on Monday .The seller asked for another delivery fee ???
I tell him that it’s the same delivery address why I still have to pay the cost. And the seller says the delivery charge is in each item purchased. This is Really not Normal ???
I contacted customer service and got the chance to speak with Sheshna.
She immediately confirmed that it was an error because the delivery cost is per address , not per
item and will credit me for the double charged delivery costs.
Not yet received the refund on my visa, will give a 2nd review in a few days and also for the delivery service on Monday.
Thank you Sheshna for excellent service

Great & quick intervention
Thank you so much for Treshna who helped quickly and compassionately with financial concerns, who help solve return./exchange form of my fridge that did not fit the reserved space. I greatly appreciate the kindness and thoughtfullness of Treshna . May you be blessed for your compassion and professionalism.

After a very unpleasant and frustrating interaction on the 1877 number, I called CAS directly and got thru to Aisha. She answered the phone by greeting me by my first name, letting me know that in fact, she knew who I was since I called from my number. She was polite, prompt and anticipated my questions. She completely turned my experience around and made me feel valued and heard. On this alone, I would but my next appliance from CAS

Paz was very polite and made the purchasing experience pleasant

On September 16th last we were exposed to an aggressive delivery man foisting upon us a damaged floor model refrigerator bought September 13th at a CAS store in Montreal. This refrigerator ( in black stainless) had been damaged in transit. Viveck in CAS Aftersales, who speaks French, impressed us with his patience and diligence in resolving this difficult situation. He obtained approval for the replacement of the damaged refrigerator by a new white model and the return of the black stainless dishwasher now not needed. Bravo to Viveck and also to Sara Haddadi, our sales rep at the CAS store.

The sales guys checked online and confirmed stock. we paid. no delivery and he (mohammad mahmoodi) is not returning my calls.
I AM VERY UNHAPPY WITH THIS ENTIRE TRANSACTION!

Was promised one delivery date and then was delayed. No one to speak to. Impersonal service.

Took time to explain each detail so me any my wife could make a correct decision about the appliance we bought.

Horrible experience, first delivery item was damaged, then when I try to book the re delivery, u want to charge me another delivery fee, even though it's your fault since you brought a damaged product.
Then when you deliver the new item, your calling me to accept 50% of parking charges since you cannot get street parking.

Paid for white glove service, getting nothing but problems

It was fast. Went in store on August 27. Appliance delivered on August 30. Price was the best, we looked at all the usual brand stores.

Ordered from this company specifically for next day delivery. Item was not delivered next day. Arrived 3 days later. Received multiple notifications regarding delivery window. Time changed each time make it difficult to coordinate with family members to be home at time of delivery. Paid for removal of my old fridge which was then left on my front lawn. I’ve been calling for 2 days now to see if they will come to pick up the old fridge. I’m told another department will reach out to me but this has yet to happen. Sales were easy and efficient. They did everything to try and get me the best price possible.

Couldn’t install the washer dryer.

Great counselling

Good prices, fast and responsive customer service, incredibly quick delivery.

Sales part was good. We got there when the doors opened on a Friday. No one was there so we were served quickly and professionally. Can’t say how it is during a weekend rush.

There was an issue with the machine. Took a couple follow ups with after sales support, in the end they organized a service call for me. The issue was resolved within a week.

On time and followed the said schedule.

Salesman was knowledgeble of the wide selection, patient and very polite