Canadian Appliance Source - Newmarket Reviews 

From the salesperson in the showroom to the delivery guys who delivered our new appliance, the entire experience was a very positive one. Special shout out to Anthony in the showroom and Peter and Markus who did the delivery.

The staff were very friendly and professional. Very clear descriptions of the appliances and the pros and cons. Easy delivery instructions and prompt service.

Incredibly easy purchasing experience for a new washing machine: good advice, helpful in matching me with my needs and quick, friendly, efficient delivery service. Recommended!

Everything went smoothly from purchase to delivery

It was by far the best experience of buying a major appliance. Very helpful.

The salesman was great . Helped us with our choices. We were very pleased !

Don't like the delivery at all. Should provide more accurate ETA information in order for the customer to arrange elevator booking.

Salesperson at the Newmarket location was knowledgeable and helpful. Delivery was smooth and clean. We’re happy with our new purchase as well!

Excellent customer service from Vidisha! She was professional, responsive, and genuinely helpful. The experience was smooth and pleasant thanks to her support. Highly appreciated!

From sales thru to delivery I was completely satisfied.
When I had to change the size of my fridge, Mittal revised the order right away. When I was concerned about the removal of the old fridge, I was assured by Aisha that the delivery folks would take off the door. She also sent me a follow-up email to confirm the details so I didn't have to fret. The delivery guys (Keith and colleague) from logistics were awesome. Polite, knowledgeable and helpful.

We received a new fridge with a scratched freezer door that didn’t close right and made a loud noise when closing and a freezer fan that rattled. Customer service told me to level the door, after calling the salesman who claimed he took my complaint up a level , I was told a door was on order. Weeks later a service call was made and the door was changed as well as the fan, but
The fan continued to rattle , again after complaining the back panel was replaced. Over a month of aggravation. Once they are paid they don’t seem to know how to look after anything. I would not bother to deal with these people again. The fridge was finally serviced by the co. That services Leon’s and the brick. I should have bought it there as the delivery was free not the 100.plus that I paid.
Terrible customer service, I was getting calls from 3 different service company’s and received more calls Evan after it was fixed. I guess peter doesn’t speak to PAUL. As no one followed up anything and only screwed it up trying.

I had to exchange my range hood for other model. The exchange process was seamless and the customer service support was excellent.

Thank you to after care support member Treshna who made this a no headache experience and to the sales manager Anthony out of Newmarket for the great customer service through this process.

Matt

Sales person was knowledgeable and was quickly able to point me to a fridge that met my requirements.

Only gave 4 stars because the delivery folks while very good did leave some garbage (Styrofoam, tape, broken plastic bits) at my curb.

Everything went smoothly from salesman Anthony to delivery crew. Very good communication throughout. Anthony was extremely knowledgeable and helpful. Delivery crew was on time, very fast and efficient. This was my 4th time dealing with CAS, and certainly won't be the last!

Horrible experience with delivery and removal of previous appliance! And why is this in French???

Terrible customer service!
Buy your appliances with a reputable company. If anything goes wrong, these people will not help you.

CAS proved themselves to be true to their word, they promised me next day delivery and kept their promise with texted updates on the delivery, remarkable in Canada. The sales folks were helpful and well-informed.
We will likely buy our new fridge from CAS.

Great service and helping us to select appliance as per our requirement

The sales person lead us to believe that by bundling our appliances we could save the equivalent of the cost to have them installed.

We were shocked to discover that only 2 of 3 appliances would be installed.

The deliver arrived at the end of our window.

The delivery people immediately stated that they would just leave our appliances in the garage.

We showed them our bill of sale and they dented our washer trying to show that the door needed to come off.

My husband offered to remove the door, multiple times and my son did remove the door in 5 min. After 45 minutes with phones.

The level of frustration in your staff, who are clearly exhausted and overworked, over a lack of time to instal, to complete 15 deliveries in one day. We were told repeatedly that we were 9 out of 15.

Constantly calling managers and having to update delays was extremely stressful and unprofessional in every way!

We could not be more disappointed that we are!

Sales team were quite helpful but unfortunately we had the worst delivery experience.
Transport and delivery team were unbelievably rude, unqualified for the job and irresponsible.
Not only they were unable to install the washing machine and the dryer in a standard manner, they left our brand new house, our driveway as well as our neighbour’s driveway a total mess.
We would be extremely hesitant to recommend Canadian Appliance to anyone or to make any purchase again.