Adrian Frei was amazing from start to finish! 👏🏻👏🏻👏🏻👏🏻When our fridge broke down unexpectedly, Adrian made shopping for a new one an absolute pleasure. He was efficient, pleasant, and very i... See more
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I had an exceptional experience with both sales and service! Isiah was wonderful—he made sure to understand my needs and held my products until I was ready for delivery. The delivery and installation... See more
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Our fully stocked freezer was dying and CAS was quick to make us a good deal and have the new freezer out in a day (if you don't count Sunday ;) ) The guys who delivered it did a great job of protec... See more
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Isaiah Evans in customer service sold and supplied me with the freezer I wanted and kept me updated on the delivery. The 2 delivery people were very good about putting my freezer in place, they were... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Newmarket
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
1111 Davis Dr, Unit 31, L3Y8X2, Newmarket, ON, Canada
- 2898033011
4.7
Excellent
155 reviews
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Terrible delivery experience
Sales team were quite helpful but unfortunately we had the worst delivery experience.
Transport and delivery team were unbelievably rude, unqualified for the job and irresponsible.
Not only they were unable to install the washing machine and the dryer in a standard manner, they left our brand new house, our driveway as well as our neighbour’s driveway a total mess.
We would be extremely hesitant to recommend Canadian Appliance to anyone or to make any purchase again.
August 27, 2023
Reply from Canadian Appliance Source - Newmarket
Hello Ali,
Thank you for your feedback.
We regret to learn that your delivery experience has been less than adequate.
This is certainly not the experience we wish for our customers to have.
Please note that your feedback has been provided to the sales management team to be addressed with the concerned delivery team accordingly.
Please note that our delivery team does not uninstall appliances due to liability reasons.
As per our records, we can see that our Home Delivery Management is handling your property damage claim.
We apologize again for any inconvenience.
Thank you kindly,
VG
CAS
Anthony at CAS was very professional…
Anthony at CAS was very professional and helpful. Spoke to him about a specific brand and make of dishwasher I wanted. Only when I asked for his thoughts on an alternate was he able to guide me towards another unit which I ended up purchasing and loving. Thank you for making the transaction very seamless and exactly as promised.
August 30, 2023
Fast and easy process
When I walked it i was greeted and I was asked a few questions to what I was looking for. Anthony right away found me the perfect modle at a great price. The process was so easy and delivery was as promised.
August 21, 2023
Very simply process
The whole process of making a purchase was simple. CAS had the item in stock, and could delivery when we wanted. The tracking of our delivery was easy to use and very helpful. Thanks!
August 25, 2023
This company was very fast in…
This company was very fast in delivery!! My fridge broke down , after trying to get an appliance repair man , I decided to buy a new fridge next day it was delivered and took the old one away. Price was competitive. Overall great experience. Thanks
August 23, 2023
Friendly
Friendly, helpful service. Listened to our requirements and recommended an LG washer that was on special. The washer is so quiet and fast! Very happy with our experience.
August 15, 2023
Easy to order
Easy to order. Anthony was friendly and very helpful placing the order.
August 22, 2023
Fridge Purchase
From the time we entered the show room, Anthony was there to help and provide honest advice and support for a new fridge. Ours has broken the night before and we needed one quickly. He showed us one that matches our existing appliances and our budget. The process was easy and put us at ease. The delivery was next day, and the drivers came when they said they would. They were fast and efficient, and did a great job. We appreciate CAS and love our new fridge
August 20, 2023
The products are great however after…
The products are great however after sales service was/is less than satisfactory. Delivery went smoothly but installers would not hook up the appliances due to the location (laundry closet). While I was assured a refund would be issued for the installation and a follow-up sent, I have not received a refund or response.
August 13, 2023
Reply from Canadian Appliance Source - Newmarket
Hi Patti,
Thanks for your feedback.
We are sorry to hear the installation can not be completed.
As per the order note, our customer care team has not heard back from you when advising if you like to have the installation refunded.
We have gone ahead and requested the home delivery team to process the refund of the installation as per your review.
Our apologies again for the inconvenience.
Thank You,
W.L
CAS
The customer service was great when I…
The customer service was great when I picked up my item service was pretty quick and smooth and courteous. The only problem I saw was when we got it on the top of the range on the right side was not connected proper but not bad enough to return.
August 20, 2023
Incredible experience
Incredible experience! Great Customer Service when I called in looking for specific dishwasher. First time shopping with Canadian Appliances. Will not shop anywhere else after such a positive experience. Salesperson was extremely knowledgeable, beat price from
other retailer and even called me back to see if I collected PC Points. OUTSTANDING service! Received multiple emails confirming purchase and pick up location from warehouse ( as I wanted DW next day ) , directions etc.
August 2, 2023
Anthony Vercillo
- Anthony Vercillo made it a great customer experience for my wife and I
- he was acknowledged us while with another customer, friendly, & offered several options / solutions and explained everything quite thoroughly.
- I have since told several friends and family members of the experience and would recommend him to any of them
August 6, 2023
Highly recommend CAS
In store service was great. Competitive pricing. Speedy delivery that we were able to track. Appliance arrived on time. Delivery men were courteous and efficient. Overall, great customer experience. Highly recommend this company.
August 7, 2023
Our in store experience was the best
Our in store experience was the best. Natalie was very patient with us as she took us through all our options and was very interested in satisfying our needs.
August 13, 2023
Knowledge of salesman
Knowledge of salesman. Ease of purchasing over the phone and then picking up item.
August 10, 2023
The rep on the phone was knowledgeable…
The rep on the phone was knowledgeable and friendly.
Gave me a suggestion for a better set as the one I chose originally was being discontinue soon.
August 11, 2023
Sales Rep was very helpful &…
Sales Rep was very helpful & knowledgeable. Knew the products and helped us to choose the one that was right for our needs. No high pressure sales tactics.
A very pleasant experience.
August 3, 2023
Really good customer service.
August 4, 2023
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