My wife and I needed a new fridge after ours broke down. Inder was friendly, helpful and knowledgeable about the product they had available. And he was understanding about our need to receive the frid... See more
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The agent was attentive to what we needed. All items arrived to our rural place in perfect shape. The delivery crew, although all business, did a great job of removing the old appliances, installing t... See more
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After extensive looking at many models of appliances on the website, we went into the store and “thought” we had every decision nailed down but Inder was infinitely patient and showed us our choices... See more
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We knew more or less what we wanted and our sales rep,Louis S. identified the comparable models quickly.We negotiated a fair price and delivery was organized for the next day luckily. Delivery and re... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Ottawa East
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
100 Trainyards Dr., Unit 31, K1G3S2, Ottawa, ON, Canada
- 6136273412
4.6
Excellent
2K reviews
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Derek was fantastic
Derek was fantastic. One of the delivery guys was nasty couldn't even close the door behind him. Told them I wanted to see dishwasher before they left and he says you have 48 hrs. I had installer coming in 48 hrs not going to work. That's when he left and didn't close door behind him. Other delivery guy stayed and waited for me to inspect appliance and I signed off for him.
March 14, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Stacey,
Thank you for your feedback and for choosing CAS—we truly appreciate your business. We're very glad to hear that Derek provided fantastic service and that one of our delivery team members took the time to ensure you could inspect your dishwasher before signing off.
That said, we’re sorry to hear about the experience you had with the other delivery team member. This is not the level of service we aim to provide, and your comments will be used to improve on our service.
We appreciate your understanding and the opportunity to make things right. We look forward to serving you again in the future, and please feel free to share your experience with family and friends—we’d love the opportunity to assist them as well.
Thank you again for your support.
CAS
Review on Delivery vs Shopping…
Review on Delivery vs Shopping Experience
I’ll separate my experience in 2 sections, the shopping and the delivery.
For the shopping experience, I have no complaints. Ahmed was very professional, not pushy, and had the patience to walk me over all the different available products (more than once, so deep appreciation on this).
The delivery was different, I totally understand there was a storm but there was not a notification to let us know how delayed the delivery would be (this creates havoc when you have limited availability). We noticed after they left some damage done to our hardwood floor, as well as scratches to the appliances. They did not have the right length on the duct to finish the installation of the dryer so we had to do that ourselves. Again, not huge deal breakers when choosing to shop at CAS but you truly have to pay attention to the delivery while it’s in progress.
March 13, 2026
Deliver
Took a very long time for our dishwasher to be delivered as the dishwasher was not in the store.
Also, the sales person did not reveal he would be on vacation therefore we had to deal with others.
March 19, 2026
I had an excellent experience with…
I had an excellent experience with Canadian Appliance Source. I purchased a fridge, an induction range, and a microwave, and I couldn’t be happier with the service I received.
Graham was absolutely outstanding. He demonstrated exceptional knowledge about all the products and helped me choose the best options for my needs. His professionalism, patience, and understanding made the entire process smooth and stress-free. He took the time to answer all my questions and never made me feel rushed or pressured.
Customer service like this is rare — friendly, attentive, and truly focused on the client. I highly recommend Canadian Appliance Source, and especially Graham, to anyone looking for high-quality appliances and top-notch service.
Thank you for such a great experience!
March 8, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi,
Thank you so much for sharing your detailed experience! We’re thrilled to hear that Graham provided exceptional guidance, patience, and professionalism while helping you select your fridge, induction range, and microwave. It’s wonderful to know the entire process was smooth, stress-free, and tailored to your needs.
We truly appreciate your business with CAS and are so glad you felt supported throughout your purchase. We look forward to serving you again in the future, and please feel free to share your experience with family and friends!
CAS
Paul Sabourin gets A+
I went in to CAS very stressed and with very limited funds. Paul Sabourin was fantastic. He gave very sensible, valuable advice, and he absolutely respected my budget without the slightest hint that I would regret not getting anything more fancy by stressing myself financially. He was extraordinarily patient while I dithered about what to choose. I will never go anywhere else for an appliance. Highly recommend!
March 12, 2026
Reply from Canadian Appliance Source - Ottawa East
Hello Peregrine,
We’re thrilled Paul could make such a positive difference during your visit! It’s wonderful to hear he offered helpful guidance while respecting your budget and made the whole process stress-free. Your trust and recommendation mean so much to us, and we’re honored to be your go-to source for appliances. We can’t wait to welcome you back and assist you with anything you need in the future.
With appreciation,
CAS
I want to highlight the outstanding…
I want to highlight the outstanding service I received from Graham at Canadian Appliance Source Ottawa East.
From start to finish, Graham went above and beyond, combining deep product knowledge with genuine attentiveness to my needs.
He anticipated potential challenges, provided clear solutions, and ensured every detail was handled flawlessly, turning what could have been a routine purchase into a seamless and exceptional experience.
His professionalism, dedication, and personal care truly set a new standard for customer service.
March 12, 2026
Reply from Canadian Appliance Source - Ottawa East
Hello Mark,
We’re absolutely delighted to hear about your experience with Graham at Canadian Appliance Source Ottawa East. It’s fantastic that his combination of deep product knowledge, attentiveness, and proactive problem-solving made your purchase smooth and stress-free. We love when our team can turn what might have been a routine process into something seamless and memorable, and it sounds like Graham truly went above and beyond to ensure every detail was handled flawlessly. Your recognition of his professionalism and dedication means a lot to us, and it inspires our team to continue delivering this level of care to all our clients.
We can’t wait to welcome you back and assist you with any future needs!
Warmest regards,
CAS
Washer was delivered with a large dent.
March 18, 2026
We were able to complete the…
We were able to complete the transaction with one short visit to the showroom. Salesman did everything in a professional way. Delivery service and installation was completed as promised. It may be worthwhile for you to note that our first use of the dryer set off the fire alarm in our condo - perhaps because the exhaust fan in our laundry room was not turned on. However, subsequent uses have been without incident.
March 5, 2026
Reply from Canadian Appliance Source - Ottawa East
Hello Phillip,
We’re glad your visit went smoothly and that the delivery and installation met your expectations. It’s great to hear the dryer is working perfectly now! We look forward to assisting you again in the future.
Warm regards,
CAS
Very easy and fast delivery
March 8, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Jamie,
Thank you for your feedback! We’re glad to hear that your delivery was easy and fast.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Reply from Canadian Appliance Source - Ottawa East
Hi Tom,
Thank you for your feedback! We’re glad to hear that our sales staff were professional and our installers experienced, making your experience smooth and reliable.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Very good service. Good price. Delivery tracking was excellent. Recommend.
Very good service.
March 14, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi,
Thank you for your wonderful feedback! We’re glad to hear you enjoyed our good service, competitive pricing, and excellent delivery tracking.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Knowledgeable staff
Knowledgeable staff, great variety of floor models, we were guided to the perfect fridge & freezer set. We were shown a variety of what’s available in the Canadian market. Very happy with the guidance and choice!!
Thank you.
March 12, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Christina,
Thank you for your fantastic feedback! We’re thrilled to hear that our knowledgeable staff guided you to the perfect fridge and freezer set, and that you appreciated seeing the variety of models available in the Canadian market. It’s wonderful to know you’re happy with both the guidance and your choice.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to share your experience with family and friends—we’d be happy to help them as well!
CAS
Easy and clear delivery
2nd time ordering from them and like the first time everything is organized well. Ordered a new fridge and stove and within 2 hrs hour I received a pleasant call from Paz setting up my delivery. Everything is very clear and organized.
March 18, 2026
Unprompted review
Reply from Canadian Appliance Source - Ottawa East
Hi Lauren,
Thank you for your wonderful feedback! We’re thrilled to hear that your second experience with CAS was just as smooth and well-organized as the first. It’s great to know that Paz provided a pleasant and clear delivery setup, making the process easy and stress-free.
We truly appreciate your continued business with CAS and look forward to serving you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Reply from Canadian Appliance Source - Ottawa East
Hi Lorena,
Thank you for your kind review! We're glad to hear that our salesperson was helpful and pleasant, and that you had such a great experience during your visit.
We truly appreciate you choosing CAS and thank you for your business. We look forward to helping you again in the future, and please feel free to recommend CAS to your family and friends as well.
CAS
Replacing an old faithful
I was looking for a dishwasher to replace a model that despite 17+ years of great service must be nearing the day when something fails. I found a suitable replacement with Inder’s help at CAS, he arranged delivery and I am now waiting for installation.
We discussed the pros and cons of several brands and I was happy with my final decision. It only remains to see how the first wash turns out.
March 5, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi,
I was looking for a dishwasher to replace a model that, despite 17+ years of great service, must be nearing the day when something fails. I found a suitable replacement with Inder’s help at CAS, he arranged delivery, and I am now waiting for installation.
We discussed the pros and cons of several brands, and I was happy with my final decision. It only remains to see how the first wash turns out.
CAS
No snags, straightforward transaction, delivered what was promised
No snags. Straightforward transaction. Everything I needed were included/all in. Delivered what was promised. Actual delivery, installation, haul away service excellent: no snags, professional, efficient.
March 10, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Emily,
Thank you for your great review! We're happy to hear that everything went smoothly and that the entire process—from purchase to delivery, installation, and haul-away—was straightforward and efficient. It’s wonderful to know our team delivered exactly what was promised.
We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again in the future, and please feel free to recommend us to your family and friends as well.
CAS
Good selection, sales staff, and delivery crew
Good sales staff, informative and not pushy. Plenty of selection/stock and professional delivery.
March 4, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Jesse,
Thank you for your review! We're glad to hear that our sales staff was informative and approachable, and that you appreciated our selection and professional delivery service.
We truly value your business and look forward to assisting you again in the future. Please don’t hesitate to recommend CAS to your family and friends as well. Thanks again for your support!
CAS
The purchase was great
The purchase was great. Derrick is very efficient.
The installation of the dryer was not satisfactory. The vent tubing should have been cut to a proper length.
March 12, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Yves,
Thank you for your feedback and for choosing CAS for your appliance purchase. We're glad to hear that Derrick provided efficient service during your purchase.
We apologize that the dryer installation didn’t meet your expectations regarding the vent tubing. We take feedback like this seriously and would be happy to address it to ensure everything is done correctly. Please reach out to our team so we can make it right.
We truly appreciate your business and look forward to helping you again in the future. Feel free to recommend CAS to your family and friends as well.
CAS
Sales service very good,but the…
Sales service very good,but the installation for our dryer we're not satisfied.
March 11, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Imelda,
Thank you for your feedback and for choosing CAS. We’re glad to hear that our sales service met your expectations.
We’re sorry that the dryer installation didn’t fully satisfy you. Your input is important, and we’d like the opportunity to address any issues and ensure everything is done properly. Please reach out to our team so we can make it right.
We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends as well.
CAS
Sales associate listened to my required…
Sales associate listened to my required features.
Communication re: delivery was excellent as was the delivery process.
March 4, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Cameron,
Thank you for your kind review! We're thrilled to hear that our sales associate listened to your needs and that communication and delivery went smoothly.
We truly appreciate you choosing CAS and look forward to assisting you with future appliance needs. Please don’t hesitate to recommend us to your family and friends as well. Thanks again for your support!
CAS
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