My wife and I needed a new fridge after ours broke down. Inder was friendly, helpful and knowledgeable about the product they had available. And he was understanding about our need to receive the frid... See more
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The agent was attentive to what we needed. All items arrived to our rural place in perfect shape. The delivery crew, although all business, did a great job of removing the old appliances, installing t... See more
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After extensive looking at many models of appliances on the website, we went into the store and “thought” we had every decision nailed down but Inder was infinitely patient and showed us our choices... See more
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We knew more or less what we wanted and our sales rep,Louis S. identified the comparable models quickly.We negotiated a fair price and delivery was organized for the next day luckily. Delivery and re... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Ottawa East
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
100 Trainyards Dr., Unit 31, K1G3S2, Ottawa, ON, Canada
- 6136273412
4.6
Excellent
2K reviews
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Very happy with our purchase
Very happy with our purchase. Derek H has always been very helpful with our purchases. Delivery guys were great.
April 11, 2026
Reply from Canadian Appliance Source - Ottawa East
Hello Debbie
We are so pleased to hear that Derek H and our logistics team provided such a smooth experience for you.
We look forward to helping you with your next home project!
Warm regards,
CAS
Great staff
Great staff; very knowledgeable & friendly.
5 stars for customer service!!
5 stars for knowledge!
Great experience overall!!
April 11, 2026
Reply from Canadian Appliance Source - Ottawa East
Hello Dawn
It is wonderful to hear that our staff shared their expertise with you so effectively.
We can't wait to see you at the store for your next visit!
Cheers,
CAS
Quick friendly service
April 2, 2026
Reply from Canadian Appliance Source - Ottawa East
Hello Mark,
It’s fantastic to hear that you enjoyed our quick and friendly atmosphere at the Ottawa East branch. We look forward to working with you again soon.
Take care,
CAS
Customer service especially Paul Sabourin
Customer service especially Paul Sabourin that helped us ad followed up with us .
April 10, 2026
Reply from Canadian Appliance Source - Ottawa East
Hello Rita,
It’s wonderful that Paul’s dedicated follow-up and customer service stood out during your visit. We are grateful for your support and look forward to seeing you at our showroom again.
Kindest regards,
CAS
I had a fantastic experience with…
I had a fantastic experience with Canadian Appliance! From the moment I walked in, the salesperson (Graham Schropp) was incredibly helpful, knowledgeable, and genuinely focused on making the process easy for me. They took the time to understand exactly what I was looking for and guided me through the options without any pressure.
What really stood out was how effortless they made it to find the best price—no haggling, no stress, just honest guidance and great value right from the start. It’s rare to feel that level of trust and transparency when making a big purchase.
I highly recommend Canadian Appliance to anyone looking for quality products and exceptional customer service. I’ll definitely be coming back for future appliance needs!
April 9, 2026
Reply from Canadian Appliance Source - Ottawa East
Hello Natalie
We are so pleased that Graham provided the transparent, pressure-free guidance we strive for. It’s wonderful to know we’ve earned your trust for your future projects. We look forward to seeing you back at the showroom!
Warmly,
CAS
Easy to 'do' business !
A knowledgeable salesman - readily available stock at competitive prices - fast delivery.
April 6, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Ben,
We're happy to hear that our team's knowledge, stock availability, competitive pricing, and fast delivery met your expectations. We appreciate your feedback!
CAS
The purchase was easy and efficiently…
The purchase was easy and efficiently handled. I was able to schedule the delivery date for my convenience. Very satisfied with the experience
April 5, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Chris,
We're happy the purchase was easy and efficiently handled. It's great you were able to schedule the delivery date for your convenience. Thank you for your feedback!
CAS
Everything was great
Everything was great. But the fridge came with the Wong side opening.
April 5, 2026
sales person
April 3, 2026
Reply from Canadian Appliance Source - Ottawa East
Hello,
Providing helpful guidance is what we strive for, and we appreciate you giving us the opportunity to assist with your purchase.
We look forward to seeing you at our Ottawa East location next time you're in the market for an upgrade.
Sincerely,
CAS
Expérience was ok
April 1, 2026
Quick and professional sales
Quick and professional sales. Competitive pricing. Not our first purchase at CAS and again pleased with the service.
March 29, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Guy,
Thank you for your continued loyalty! We’re glad to hear that our sales team provided quick and professional service, and that our pricing and support met your expectations once again.
We truly appreciate your business and look forward to assisting you with future purchases. We’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
Derek Helmer was excellent to deal…
Derek Helmer was excellent to deal with. He definitely knows his stuff.
The delivery was scheduled for the next day. We were able to watch the truck deliveries before arrival. The two men who delivered the fridge and took away our previous fridge were excellent. They did not touch a thing on the wall walls or doors. It was an excellent experience overall. we liked the 2% discount for a credit card.
March 29, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Nancy,
Thank you for your wonderful feedback! We’re thrilled to hear that Derek Helmer provided knowledgeable and excellent service, and that delivery went smoothly with care taken for your home. It’s great that you enjoyed the convenience of tracking the truck and the credit card discount as well.
We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again, and we’d be grateful if you shared your experience with your family and friends!
CAS
Inder Saini was very patient and…
Inder Saini was very patient and helpful. He took the time to explain and show us our options . He also sent us detailed description of other products we will be looking at in the future so we could compare and chose what is more fitting .
March 17, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Suzanne,
Thank you so much for your thoughtful review and for choosing CAS—we truly appreciate your business! We’re delighted to hear that Inder Saini was patient, thorough, and took the time to walk you through your options while providing helpful information for future purchases.
We look forward to assisting you again when you’re ready, and we’d be grateful if you shared your experience with family and friends. Thanks again for your support!
CAS
I received such good service at your…
I received such good service at your store for my recent purchase of a dishwasher.
Service was fast, efficient and well coordinated with delivery and installation.
Thank you for all that.
March 26, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Karen,
Thank you so much for your kind review and for choosing CAS—we truly appreciate your business! We’re delighted to hear that your dishwasher purchase was handled with fast, efficient, and well-coordinated service from start to finish.
We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for your support!
CAS
Reply from Canadian Appliance Source - Ottawa East
Hi Garry,
We appreciate your positive feedback regarding our prices, customer service, and delivery. We're so glad you had a great experience with us!
CAS
Knew what I was looking for and had…
Knew what I was looking for and had researched ahead of time. I was greeted by a sales person within a minute of entering the store. Friendly and a nice smile.
March 18, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Pat,
We're happy to hear that you were greeted promptly by a friendly salesperson with a smile. Thank you for sharing your positive experience with us!
CAS
I knew what I wanted and went in and…
I knew what I wanted and went in and bought it. It went very quickly and smoothly.
March 25, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Michelle,
We're happy to hear that your purchase experience was quick and smooth. Thank you for your positive feedback; we appreciate it.
CAS
Didn't seem interested
I found it interesting that when I arrived at the store it took awhile for someone to speak to me, even though it was morning and I was the only customer in the place. Not a big deal I realize, but I just got the impression no one wanted to be bothered to get up.
March 18, 2026
Paul gave detailed information
Paul gave detailed information. Delivery was fast and friendly.
March 15, 2026
Reply from Canadian Appliance Source - Ottawa East
Hi Paul,
Thank you for your kind review! We’re glad to hear that Paul provided detailed information and that our delivery team was fast and friendly.
We truly appreciate your business and are happy we could make your experience a positive one. CAS looks forward to serving you again in the future—please feel free to recommend us to your family and friends!
CAS
Worst experience.
The salesman was great.
The delivery was terrible. They said they said they would come on the Friday, got a call to say I lived too far and it was being pushed to the Saturday. The Saturday email said it would be there between 10:30 and 2:30...... they showed up at 6:45p. The Fridge had 3 big dents in it. The delivery drivers did not care. They asked if they could keep their muddy shoes on in the house! lol No. I called for an exchange or refund, every person you spoke to had something different to say. I gave up and asked for a refund (for a product I don't have) and they said it would take 5 to 7 business days. I will never use this company again.
March 18, 2026
Reply from Canadian Appliance Source - Ottawa East
Dear L.Q,
Thank you for the feedback. We’re happy to hear our salesman took care of you, but we are sorry for the delivery issues and the condition of the fridge. This is not the level of service we strive for.
Please be assured that we receive our products directly from the manufacturer, and they are only unboxed once they arrive at their destination.
We appreciate you bringing this to our attention. Our records indicate that the items have been taken back by our team, and your refund was processed immediately.
Thank you again for your feedback.
Sincerely,
CAS
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