Canadian Appliance Source - Ottawa West Reviews 

- Not all the products online are available immediately.
- Sales staff is professional handling difficult situations

Great website! Good prices. Excellent delivery!

Great price, availability of product, on time delivery.

Next day Delivery, Hook Up and Pick up

Great service in store and during installation.

Arwyn B took my call and was extremely professional and helpful. He secured my delivery date and ensured that my old appliance was going to be removed. A very pleasurable experience.

From the purchase to the delivery everything went smoothly. Great price and free delivery and haul away.
The delivery men were courteous and careful. There was great communication all along from completed purchase to post delivery verification.
I will always buy appliance here!

Was easy as we have bought our last washer and dryer . Best price and delivery was great. The delivery guys were awesome

Brendan listened and found what I wanted. Good guidance without pressure. Delivery and installation went smoothly.

From the minute I walked into show room the service was amazing! Brendan helped me find exactly what I was looking for and at a great price! Not even 2 weeks later I needed another appliance. Again Brendan was honest and I got exactly what I needed. Right to delivery on time, service 💯

I was able to purchase a fridge that I liked and that fit into my small space. I was leary that I would find one but CAS associate quickly located one.

Good service at the store, great price, free delivery and installation, good product and great service after sale. I would recommend this store.

Salesman not pushy , no pressure tactics, new product well.

I appreciated the assistance and advice offered by Mo, and the help he offered to maneuver through the determination of a delivery date. I had just suffered a flood and had to coordinate with workers in my house. Dan followed up and helped solve a possible leak. All is well. I will always shop at CAS.

Still zero stars if I could.

On June 13th, 2026, we attended the Canadian Appliance Source (CAS) at 1847 Merivale Road, Ottawa, where we purchased a Panasonic Microwave and trim kit from salesperson Marc.

The salesman told me that the items would be arriving in 10 to 14 days and we actually had to wait until July 15th, 2026 when they were finally delivered. We were without a microwave for that entire period.

On July 16th I attempted to set up the microwave. Upon opening the microwave box, it appeared to me that this item was a previous return as the styrofoam packaging appeared broken with missing pieces, and there was no protective coating on the microwave. I attempted to set up the microwave and discovered that the door would not open (even with the power off). I visited the Panasonic website and tried to troubleshoot the issue on my own with no success.

I then contacted the CAS after-care help line and after some back and forth with the representative was given an email address to submit my request for a return. I submitted an email only to have it bounce back as undeliverable (no such address). I then called the CAS after-care helpline a 2nd time and spoke with a different representative. After again going back and forth with the issue with the microwave door not opening, I was given a different email address to submit my request for a return. This email also bounced back as undeliverable (no such address). At no time has the after care department attempted to help us with this item.

After being completely frustrated with the deplorable customer care service I decided to reach out to Panasonic directly. I was unable to reach anyone directly by phone, and so I utilized the live chat and was able to converse with Katie. I explained the situation to her and we went back and forth over the malfunctioning door. At the conclusion she advised that she was going to escalate the situation with Panasonic.

I left messages (both voice-mail and email) for the salesman who I dealt with for the purchase. He did not respond to all of my attempts to contact him. On July 17th, 2026 I attended the CAS store with the defective microwave in the original box and spoke directly with the salesman. He indicated that he was unable to facilitate an exchange and that there were no managers working. He gave me another email address and indicated that he would be emailing head office directly to assist with expediting my refund, as he advised this would be the best option. Seeing that we have been without a microwave for over a month, with no confidence of getting one any time soon from CAS, we purchased a microwave from Costco, where the product was readily available.

We have been receiving emails from “Paul” in the supposed managers aftercare department of CAS, for the last two weeks, quite frankly with the absolute lack of progress with this matter I question if Paul is even a real person. The time to discuss an exchange or repair of the microwave should have occurred during our initial contact, not over a week later and after being given the run around. This company forgets that there are hardworking people who have put their faith in their company at the end of these phone calls and emails.

On July 29th, a third party technician working on behalf of Panasonic Warranty Department attended our home to diagnose the issue with our microwave. The technician verified that the microwave is in fact defective, has never been used and requires a new power Control Board and Magnetic Door Lock. The technician was unable to open the microwave door as well. He indicated that with the cost of today’s service call amount, the parts and the additional service call to replace the parts , that the cost would well exceed what the initial cost of a new microwave.

To say that we have been given the run around by these two companies is a gross understatement. We are very disappointed with this dishonest company filled with institutional incompetence, and we will continue to warn others not to shop at Canadian Appliance Source.

We are looking to return both the microwave and trim kit for a full refund.

We ordered this from you on June 13th and as of today, July 29th we still do not have a working microwave or a resolution from this company. Thank goodness we went to Costco a few days ago and purchased one. This company does not care about you!

Service from
Purchase to deliver to installation of our new LG washer and dryer was swift and efficient. Sales rep to installers were friendly sly and professional
Sheila Brady, Kanata

Great service from Marc. Easy process from decision to delivery.