As usual , Alex Polak was great . Helpful , but not pushy , makes for a great relaxed experience. We will always go back to him for appliance needs , as we have in the past . Movers were polite a... See more
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The model I preferred would not be available for 6 weeks, so I had to purchase a lesser model. The installers were ill-prepared to do the work. They didn't have a basin or towel to catch spilled wate... See more
Had great service while purchasing my whirlpool dishwasher. My old dishwasher was uninstalled and taken away as scheduled. The new dishwasher was also delivered and installed as scheduled. Price wa... See more
Company replied
Brendan Donohue was great right from the start. He took his time with us when purchased our appliances a year ago. Very knowledge and professional. He then follow-up closer to taking procession of the... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Ottawa West
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
1547 Merivale Rd., Unit 11, K2G4V3, Nepean, ON, Canada
- 6132245900
4.7
Excellent
3K reviews
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Clean, fast, courteous
Clean, professional,fast and courtesy. However, should have used a level on washer not all floors are even.
August 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My salesperson was extremely knowledgeable and helpful.
My salesperson was extremely knowledgeable yet low key in his approach. They had a very good selection of highly rated dishwashers to choose from. I felt no pressure whatsoever. I was able to buy my preferred dishwasher within 30 minutes with a 4 year extended warranty all at an excellent price along with an excellent and fast installation team Blue Flame Works. The entire process from purchase to delivery and installation was seamless. It was actually a pleasure to have dealt with such a professional company. We will be sure to use them in the future for other kitchen appliance replacement needs.
August 15, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi David,
Thank you for your wonderful review! We're thrilled to hear that your salesperson was knowledgeable and low-key, and that you found a great selection of dishwashers. It's fantastic that your purchase, extended warranty, and the excellent installation by Blue Flame Works were seamless and a pleasure. We appreciate your business and look forward to assisting you with future kitchen appliance needs.
CAS
Reply from Canadian Appliance Source - Ottawa West
Hi Alan,
We're delighted to hear that our team member was both knowledgeable and friendly during your interaction. Providing excellent service is always our goal, and we appreciate your kind words.
CAS
After two false starts in placing my…
After two false starts in placing my order, the service that followed was very efficient.
August 5, 2026
Sales rep Brendan was very helpful
Sales rep Brendan was very helpful. This is the second time we have gone with him. We will approach him next time as well.
August 6, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Robert,
We are so glad to hear about your positive experience with our sales representative. We appreciate your continued trust in us and look forward to assisting you again.
CAS
After the demise of our dishwasher
After the demise of our dishwasher, I researched the replacement and visited a local store where I was not asked what I was interested in, given a hard sell on something completely different and not listened to by the salesman.
We left and went to CAS where the experience could not have been more different. Jamie showed us the Bosch model we were interested in, demonstrated updated features since our last dishwasher purchase. The price was competitive and purchase was completed in a very relaxed way. Delivery service was included and arrived on time. The installation, arranged through CAS was well done. Overall a very good experience.
August 12, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Margaret,
Thank you for choosing CAS and for sharing your experience! We’re thrilled to hear Jamie and our delivery and installation teams made your purchase smooth and stress-free. We truly appreciate your business and look forward to helping you again—please recommend CAS to your family and friends!
CAS
Jamie helped us find the appliance we needed
Jamie helped us find exactly the appliance we needed. No upselling or pressure. We will buy from Canadian appliance source again.
August 11, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Richard,
Thank you for your wonderful review! We're so pleased to hear that Jamie helped you find the perfect appliance without any pressure. We truly appreciate your business and look forward to assisting you again in the future.
CAS
Bought a GE top load washing machine
Bought a GE top load washing machine. Staff was very helpful in helping me choose the right product. Friendly service, quick delivery.
August 9, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Dagmar,
Thank you for your wonderful feedback! We're so pleased to hear that our team helped guide you to the perfect GE top-load washing machine and that you experienced friendly service and quick delivery. We truly appreciate your business and look forward to serving you again.
CAS
Good price and excellent service
Good price, easy to order, friendly and knowledgeable salesperson, fast delivery.
August 9, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Kia,
We are so pleased to hear that you found our prices good, ordering easy, our salesperson friendly and knowledgeable, and your delivery fast. We truly appreciate your business!
CAS
Reply from Canadian Appliance Source - Ottawa West
Hi John,
We're so glad to hear you appreciate our competitive prices on quality, name-brand appliances. Thank you for your positive feedback!
CAS
Good price
Good price. Good communications after order.
Would have liked to known availability timeline before ordering. (Time from order to delivery)
August 9, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Keith,
We are so pleased to hear that your service was great and that your delivery was perfect. Thank you for your positive feedback!
CAS
Everything unfolded as promised
Everything unfolded as promised. The sales rep was knowledgeable and professional. He answered all our questions without undue pressure to close the sale.
July 26, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Mona,
Thank you for your wonderful review! We're so pleased to hear that everything went as promised and that our sales representative was knowledgeable and professional without any undue pressure. We truly appreciate your business.
CAS
Overall Satisfaction
We were very happy with the service. From the purchase to the installation.
July 30, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Frank,
Thank you for your kind feedback! We're delighted to hear you were very happy with the service, from the purchase to the installation. We truly appreciate your business.
CAS
- Not all the products online are…
- Not all the products online are available immediately.
- Sales staff is professional handling difficult situations
June 26, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi,
We're so happy to hear you enjoyed our website, prices, and delivery! We truly appreciate your wonderful feedback.
CAS
Great selection and service
July 28, 2026
Reply from Canadian Appliance Source - Ottawa West
Hi Ublansky,
We're so pleased to hear that you were happy with both our selection and service. We always strive to provide a positive experience for all our customers.
CAS
Reply from Canadian Appliance Source - Ottawa West
Hi Gerry,
Thank you for your wonderful feedback! We're delighted to hear you were pleased with our competitive pricing, product availability, and timely delivery. We truly appreciate your business.
CAS
Reply from Canadian Appliance Source - Ottawa West
Hi Ivor,
We are so pleased to hear that our delivery and service met your expectations. We strive for efficiency and a smooth experience for all our customers.
CAS
Reply from Canadian Appliance Source - Ottawa West
Hi Tat,
We are delighted to hear that you experienced such great service both in our store and during the installation process. We truly appreciate your positive feedback!
CAS
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