My experience withCAS was excellent Syed-Jazib Ali was extremely helpful He was patient and answered all my questions. I felt I was in store with him. A week after the purchase I realized the sizing... See more
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I purchased a wall oven from your company and I have no idea if I am going to have it installed. I get phone calls in regard to my purchase and am told they will call me back but I do not get a call b... See more
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Great and hassle free customer service from the moment of in-store purchase to the point of delivery. I highly recommend Canadian Appliance for your household appliances! It's my first time buying fro... See more
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Our fridge quit working on dec 30 , I called CAS that day and again on New Year’s Eve and Syed took the time to make my experience great , when I got the refrigerator home . Which is 2.5 -3 hours awa... See more
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Saskatoon
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
603A 51st Street East, S7K7J7, Saskatoon, SK, Canada
- 3062057590
4.6
Excellent
618 reviews
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Excellent experience
My experience from walking in to pick up was excellent. Max (Saskatoon location) listened to what I wanted and didn't try to oversell me on anything I didn't need. He was knowledgeable about the product and made sure I got the right price for what I asked for. I received the email that my product was ready on the day he predicted and pick up was easy. I would recommend to anyone (and already have). I am very happy with my purchase.
July 12, 2023
Accurate Delivery
I've now purchased twice from CAS. Both times they said the items were in stock and both times the items arrived exactly when they told me they would. There were no empty promises or broken commitments. Great experiences so far.
July 15, 2023
Krenish is the best
Krenish is the best. We were not sure of what appliances to get and he made it really easier for us to pick. Very informative, very passionate. I highly recommend Krenish to anyone trying to get a really great help picking appliances!
July 7, 2023
Stellar service!
Overall, this purchase experience was great. The website provided all the necessary details in a user friendly way. The sales associate was friendly, knowledgeable and efficient. All necessary information was provided without the need for prompting by the buyer. Delivery was on time and installation was quickly and correctly done in a friendly way. Definitely impressed with this company!
July 12, 2023
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CAS Support is Horrible
We received our dryer DOA - making a horrible noise. CAS support has been horrible - slow to respond, no one to call, fragmented departments. They have suggested Samsung come to repair our BRAND NEW DRYER, even though it never worked properly and we submitted an exchange request within a few hours of delivery. I did not pay for a refurbished unit. For some reason, CAS has been reluctant to replace the dryer they just delivered and installed (but never tested).
July 10, 2023
Reply from Canadian Appliance Source - Saskatoon
Hello Braden,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
Please understand that CAS receives all appliances factory-sealed from the manufacturer and those are only unboxed after delivery/ pick up.
As such, we have no way of knowing i an appliance is damaged or defective.
This is why, when an issue is reported, our team will investigate the matter, prior to making a decision.
Our records show that your request to exchange was approved with no penalty and the exchange has been booked for July 18th.
Thank you kindly,
VG
CAS
Sales Rep was really helpful
Sales Rep was really helpful. Not too much of a wait to get appliances.
July 7, 2023
Quick and easy ended up buying 7000 in…
Quick and easy ended up buying 7000 in appliances in about 10 mins.
July 7, 2023
Reply from Canadian Appliance Source - Saskatoon
Dear Bernie Mazurkewich,
Thank you for sharing your feedback with us.
We apologize that you did not receive your appliance in the expected time frame.
We can see that your Whirlpool refrigerator was eventually delivered on July 07th of 2023.
We apologize for any inconvenience caused due to this.
Thank you kindly,
CAS
T.B
Contact/information by phone and email…
Contact/information by phone and email was appreciated. The delivery was prompt as per time set. Delivery people were helpful, polite and skillful.
June 29, 2023
Worst company ever deal with for…
Worst company ever deal with for returns give hard time delaying then want to charge 25% restocking fee. Never go to this company. They are not honest.
May 27, 2023
Reply from Canadian Appliance Source - Saskatoon
Dear Zahir,
Thank you for taking the time to share your feedback
Please understand that the specifications for this unit were emailed to you at the time of purchase and unfortunately, as the appliance has been unpackaged, we are no longer able to sell this as a brand new item. As such, the restocking fee is applied. My apologies for any inconvenience.
Our apologies for the inconvenience.
Thank You,
W.L
CAS
No support when oven breaks after sale
Canadian Appliance left us totally in the lurch when the Frigidair wall oven stopped working after the first day. It took months until finally a warranty service technician showed up. We would have returned the oven if that would have been possible. Hotline was no help.
January 6, 2023
Reply from Canadian Appliance Source - Saskatoon
Hello Rainer,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
Please understand that all product defects are subject to the manufacturer's warranty, which is why you were directed to the manufacturer for assistance.
Manufacturers will always respond faster when customers call in directly .
However, we are sorry to learn that it took this long to get a replacement unit.
We sincerely apologize for any inconvenience caused.
Thank you kindly,
SJ
CAS
Rachel's service and once again the…
Rachel's service and once again the fantastic service I received from her. Best price and great quality.the delivery people were great as well
June 15, 2023
Numerous issues
Numerous issues: paid for delivery and white glove installation but some items are on back order and can only be delivered and installed with an additional cost. I need my washer and dryer and cannot wait until the pedastals are in until I get them installed.
Delivery was supposed to be today 1:30-4:30. I only got an email that asked me to confirm. Which I did. It is now 7:22 and the machines still have not been delivered. I didn’t get a phone call or email letting me know it was canceled. When I called the store earlier they said the machines were on the truck and will be delivered today. I have waited since 1:30. Nothing yet and no communication from the company. Extremely disappointed.
June 20, 2023
Reply from Canadian Appliance Source - Saskatoon
Dear Customer,
Thank you for sharing your feedback with us.
We regret to learn that your delivery experience has been less than adequate.
Please note that our delivery company are currently looking into the matter and will contact you as soon as possible with a new delivery date.
We apologize for the inconvenience caused due to this.
Thank you kindly,
CAS
T.B
Excellent service on time delivery
June 12, 2023
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