My experience withCAS was excellent Syed-Jazib Ali was extremely helpful He was patient and answered all my questions. I felt I was in store with him. A week after the purchase I realized the sizing... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I purchased a wall oven from your company and I have no idea if I am going to have it installed. I get phone calls in regard to my purchase and am told they will call me back but I do not get a call b... See more
Company replied
Great and hassle free customer service from the moment of in-store purchase to the point of delivery. I highly recommend Canadian Appliance for your household appliances! It's my first time buying fro... See more
Company replied
Our fridge quit working on dec 30 , I called CAS that day and again on New Year’s Eve and Syed took the time to make my experience great , when I got the refrigerator home . Which is 2.5 -3 hours awa... See more
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Saskatoon
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
603A 51st Street East, S7K7J7, Saskatoon, SK, Canada
- 3062057590
4.6
Excellent
618 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very nice people
Very nice people, friendly and I bought a stove & dishwasher, had it installed next day.
Thanks
March 16, 2023
Good job 👍🏻
Rachel in Sales (Saskatoon), was warm and friendly, listen to my wishes, and provided a low price. Shipped from Calgary and arrived early with efficient email notification and picked it up days earlier then expected, easy and effective - nice work, I shall go back foo shoo...
March 15, 2023
Satisfied Customer The delivery team was pretty much on…
The delivery team was pretty much on time and I was able to track the delivery in real time.
March 13, 2023
Everyone was very accommodating
Everyone was very accommodating. The phone representative and the pick-up at the warehouse.
March 8, 2023
All round very positive transaction start to finish
Fast responses on live chat, good prices, fast delivery to your store from the warehouse and a positive pick up experience at your Whitby location.
March 8, 2023
Great service
My refrigerator died and I needed a replacement asap. I live in a remote area so delivery is difficult. I was so impressed with this company. They delivered my new refrigerator in 2 days and then took the old one away
March 1, 2023
Returning customer
I returned to purchase a microwave. A few months previous I had bought 4 other appliances. Syed is always helpful and so knowledgeable on the many brands
February 27, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bad experience
We are in a condo. Though we received an email indicating we need to disconnect the old units. However the old washer and dryer are so heavy and the laundry room is small. We can’t handle the disconnection. When I purchased items from Home Depot or other stores. The delivery guy has no issue to help out. It is not complicated task. I pay them reasonable tips. However with your company, the delivery guy just charged me $60 for disconnection. When I said I wanted to call salesman, they implied it would be more costly. Their tones were in a threaten way . Few things.1) Although the delivery guy doesn’t have the obligation to disconnect the old units but they actually wanted to get extra money. They knew disconnecting would not cause any issue for them. 2) your company provide haul away and installation services but gave no option for old ones. They are so heavy. What do we do? And the delivery guy can install. If the customer willing to take the liability. Why can’t they disconnect with a fair price known ahead. 3) the sale person does not reply me after the products are delivered. What’s a company
February 28, 2023
Reply from Canadian Appliance Source - Saskatoon
Dear Customer,
Thank you for taking the time to share your feedback with us.
We are sorry to learn that your installation experience has not been successful with CAS.
Our records show that your LG appliances were delivered on March 03rd of 2023.
Please note that as per our home delivery company's policies, the delivery team will not unplug/uninstall any appliances from a customer's house.
This is also sent out to our customers in their delivery confirmation email.
Please be advised that we have shared your feedback with the concerned department and will be addressed to all team members.
Kind regards,
CAS
T.B
Beautiful experience
Beautiful experience. All my questions were answered, I got help choosing the best option and got a great price
February 19, 2023
Great experience! Great product! Highly recommeded!
Ordering the dryer online was easy-peasy. The salesperson chatted with us online first, then I made payment over the phone. I stressed that I needed the dryer early the next day and it arrived by 8am (less than 24 hours from the time I ordered it). The delivery was outstanding as well. Not a scratch and they took away the old, broken one very quickly. All in all a very great experience. And the new dryer is great. Love it!
February 24, 2023
Great deal on an OTR Microwave
I "chatted" with Rachel online. Once we got to the final details, she called me which made it easier than being online. Everything was as promised and the microwave looks and works great in my kitchen!
February 22, 2023
A good experience
CAS had the fridge I needed at a fair price. Delivery was quick and easy.
February 16, 2023
helpful and polite staff
the sales person was willing to listen and follow up with what he said he would do, also knowledgeable and product became available in half time suggested.
February 18, 2023
White glove service??
We were supposed to get white glove service for the delivery of our appliances. Well, the gloves were very dirty. We r out of town on holidays so my son and his girlfriend were at the house when the delivery was made. The delivery people needed to take the door handles off the fridge. My son offered them his tools, but they refused. So they left the house in the morning and didn't return until late in the day with the tools. They disconnected the water from the fridge and put it in the garage as instructed and put the new fridge in place without connecting the water, which my son later did. They were instructed to take the old stove to recycling, but left it in the garage. My son had to chase them down and get them to take the stove. My son was very unhappy about the poor service and that they had to stay there all day waiting for the delivery people. At the least, you should give him a $150 gift certificate to say the Keg or something. His name is Mark & u have his number.
February 9, 2023
Reply from Canadian Appliance Source - Saskatoon
Dear Customer,
Thank you for taking the time to share your feedback.
This is certainly not the sales experience that we would like you to have.
Our goal is to always ensure our customers receive the best possible service.
Kindly know that this issue has already been addressed with the delivery department and they are currently working on your file.
Kind regards,
H.A
CAS
Poor post sales communication
Poor post sales communication. Poor support during the sale regarding installation (vastly underestimated the cost). No answer on multiple emails, probably won’t purchase from them in the future
February 14, 2023
Reply from Canadian Appliance Source - Saskatoon
Dear Customer,
Thank you for sharing your feedback with us.
We are sorry to learn that you are not satisfied with our quality service.
Our records show that your Bosch dishwasher is currently in stock and ready for pickup at our Distribution Center.
A request has been submitted to our third-party carrier for the installation of the appliance.
Thank you kindly,
CAS
T.B
Excellent service by Jasib!!
February 12, 2023
I purchased a wall oven from your…Canadian appliance source
I purchased a wall oven from your company and I have no idea if I am going to have it installed. I get phone calls in regard to my purchase and am told they will call me back but I do not get a call back . I thought someone might come and check what needs to be done but have not heard. I received an email to remind me of appointment, but I don’t know if someone will show up . This whole experience has been very frustrating. Two very nice men came and installed my oven .I am very pleased with the results. I am a happy old lady now
January 31, 2023
Reply from Canadian Appliance Source - Saskatoon
Dear Customer,
Thank you for taking the time to share your feedback.
We regret to learn about your experience.
Please be advised that CAS does not offer installation for wall ovens - this is a service that customers have to seek from a third party.
Our records show that the installer, Quick Contractors, has picked up the appliance from our warehouse today, to deliver it for installation.
For any further assistance, you may reach out to them at 1 877 694 3909 with your Job ID.
We sincerely apologize for any inconvenience caused.
Thank you kindly,
SJ
CAS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.