Canadian Appliance Source - Scarborough Reviews 

Sheshna was very helpful and efficient.

Wait time was quick. Have bought several appliances from this company. 1st time using customer service.

Am completely satisfied.

I want to thank Viveck for his service. I had to wait a month and a half to have our washing machine fixed. We had to wait almost two weeks for a technician and when he came, he didn't have the part I recommended to have. Not his fault, but we had to wait another month to have it fixed and this was, I think, thanks to Viveck. He called and speed the process, so today February 7th, it was fixed, I hope, because we tested, but to a full process. Again, thanks to Viveck, but in all this is not service, when you pay for warranty for four years.

If you're looking for a bargain, this store is for you. However, if customer service and support are priorities, look elsewhere. We bought a new stove and range hood here. Upon unpacking the range hood, we found the control panel was lopsided. The after sales team from CAS declared it a final sale, directing us to handle it with GE directly. A technician couldn’t fix it since it's glued to the hood. Reaching out to CAS again, they reiterated that it's our issue. Next time, I'll gladly pay a bit more elsewhere to avoid receiving defective appliances or having to deal with the defects on my own.

Outstanding! My washing machine broke after deciding to sell my home after many, many years of good service. I shopped around and one company came to mind...because they spend more on advertising and many people I know have used them. I called...then called CAS.
I saved hundreds of dollars and had a new washer delivered the next day instead of 72 hrs with the other major company.
I found the customer service by phone, price, delivery time and delivery service to be significantly better than any other company.
I would highly recommend CAS to every purchaser over any other company and I have now recommended to my friends and neighbours.
I will absolutely be using this company in the future. I'm a discerning consumer and particular. I'm surprised to say I cannot fault this company in any way!

Whatever you do, don’t sign for the delivery until you have closely inspected the appliance. If you spot something after the delivery people have left, unplug it before you take your pictures which you will need to submit with your online complaint form to CAS.

I paid full price for a new Maytag range, but after their delivery people delivered, plugged, and rushed out of the house, we saw that it had a badly applied metallic trim on the bottom of the oven door as well as a deep scratch/gouge on the painted front edge of the cooktop. CAS said the appliance was « used » which was defined by it having been plugged in (even though this was done at the request of their delivery people, and the complaint form was submitted within hours of delivery). CAS washed their hands of it, told me to contact the manufacturer, and closed the case.

Status as of one month after purchase: Whirlpool/Maytag had no technicians available so I had to find my own and submit the bill for reimbursement. I just sent it in. 🤞

The live tracking page kept pushing our delivery time back. It went from 11:00-11:30 to suddenly being 1:00-1:30. My husband left the house torun an errands, since it had been pushed back, and then we got a call at 11:00 that the driver was here and nobody was home. It still said he had two stops before us. Obviously the driver had not been updating his status or something was wrong?

Also our dishwasher has a dent. We noticed once we removed the cardboard boxing. Very sad about this!

the whole experience was great from making the deal to having the equipment set up in my home I would gladly do it again the next time we are in the market. for something

The person that we talked to inside the store was very knowledgeable and explained everything what we need to know.
He helped us a lot.

The purchasing with Najeem was dirext, honest and seamless.
I will return to speak with him when I need another appliance.

We met Hamandeep when entered the store and it was just to check the items but the way he explained professionally and logically, we bought all the items needed.

Je parle pas le francais and don't know what is being asked.

I am English speaking

The buying experience was perfect. The salesperson listened to our requirements and provided the right fridge. The delivery team was polite and skilled and fast

Just after ringing the Bell at the entrance, an employee quickly came out, we showed him our order number and after checking told us to back up our van to the door while he brought out the KitchenAide microwave. He was back in no time with the box which he placed in the van, asked to sign a form and wished us a good day!!!
All this transpired in less than 15 minutes, in a very profesional and courteous manner. The person who assisted us should be comended for doing a GOOD JOB.

The agent was very prepared, he gave us the information that we need. He showed patience and professionalism in all the procedures that we have done.

The products were exactly as ordered. The professionalism of Hammandeep, the sales representative was top notch. There were no delivery delays. The delivery staff were efficient and pleasant. Strongly recommend this company for your appliance needs.

Fast, efficient, great pricing!

I needed to replace my dishwasher in a hurry. Within 24 hours the machine I selected was delivered, the old one wa taken away, I installed the new one and it was up and running.

Here’s what it’s like to be caught in the middle of no one caring to make it right…..I bought a Bosch dishwasher coming up on 3 weeks ago. I purchased 3 extra years warranty. I also paid for their delivery/installation service which they outsource to Quick Contractors . The delivery service (MO’s) arrived and upon opening it up the dishwasher was damaged. They Quick contractor left the dishwasher here in my garage. I spent countless hours going back and forth with CAS who were hesitant to provide me with a replacement. After 5 days of pleading my case, they agreed to provide me with a replacement. The Quick Contractors need a Return to Vendor work order form in order to pick up the damaged dishwasher and bring me my new one. CAS needs the damaged dishwasher so they can replace it. CAS support staff says they do not provide such forms. Quick Contractor will not move forward. Damaged Dishwasher is still here. I’m out of my money and the two cannot sort this out in order for me to get my dishwasher. I have emailed 14 times, called between the three companies (Quick Contractor, Mo’s and CAS) at least 15 times begging for someone to get this resolved and get me my dishwasher and still I wait with no firm commitment of delivery. I have NEVER experienced such a colossus mess in my entire life. Surely someone can resolve this? I’m begging someone to hear my pleas, put themselves in my shoes and make this right. But instead I have been caught in the middle of now 3 companies who cannot make this right and who all fail to see just how despicable this all is.