Canadian Appliance Source - Scarborough Reviews 

ALWYN BHEEKHOO
Called because I am very upset. Had top of line Bosch Stove and fridge delivered Wed and installed including connecting waterline to fridge. Everything seemed fine - til I woke up today to find my wood floor starting to lift! Quickly turned off water to fridge. Called and spoke to Alwyn who was very professional and calmed me he has assured me service will come Monday and fix - at first he mentioned service charge which of course I told him no way - it’s their error! Anyhow, assuming all goes well Monday Alwyn is great!

We had very good service. Choose this company as it is Canadian. Our sale person (Hamandeep Singh Oberoi) was very professional, helpful and provided answers to our questions frankly. We highly recommend that store. BUT the delivery 2 guys, were totally unprepared ( no tools to do the installation) that we provided. Also one of them was on his cell all the time, the main installer did a poor job , NOT plugging properly the unit (washing machine/dryer) that could have cause electric shook and not securing properly the drier vent. But still very satisfy from salesman and store offers.

Chioma Ogbonna was professional, informative, helpful, and went beyond for us when we purchased an upright freezer. Would recommend to anyone.

Arwyn bheekhoo was extremely helpful and solved my problem quickly and efficiently. Thank you

The staff, Vitish neersoo explained about the pre-delivery call (that would be done on the night before delivery clearly).
Much appreciated!
Samuel

Fantastic and quick phone service, Sonia Clair, thank you!

Minousha provided excellent service and support in arranging the delivery of our new appliance.

Bought LG washer and dryer, delivery was on time, both work but promise to replace OLD dryer vent was not kept and management declined to rectify because of "non-standard setup" that had been working well for decades. Also left without providing a way to secure the washer exhaust hose to nearby laundry tub which had a secure attachment that disappeared with the old washer. Installation crew demanded multiple signatures without addressing either issue. Moral - never assume that order is complete without careful confirmation, and be prepared to do-it-yourself after refusal to cooperate.

The rating on this review mainly reflects the terrible service we experienced with the delivery. Our sales representative Jermaine was very helpful at time of our purchase of a Maytag Range YMES8800PZ and coordinated the delivery for the following day. He advised us to expect a reveal of the range, when the range is unboxed by the delivery crew, at which time we can inspect the range and refuse the range if there is damage. We also followed the delivery guidelines of clearing a path, unplugged the old range, and even pulled the old range out of the opening and removed the old Anti-Tip Bracket. The delivery crew was very rushed and even took advantage of my husband to assist with the removal of the old range. When they brought the new range inside, they didn’t allow us the time to check the condition of the range, stating we had 48 hrs. to return the range if we were dissatisfied with it. They didn’t remove any of the plastic wrap. We asked if they were going to install the Anti-Tip Device and we were told there is no such device and they had never installed one. They told us we had to buy the device separately. They said they had to leave and insisted the delivery receipt be signed. Consequently, they didn’t install the Anti-Tip Device, which was inside the oven with a “Tip Over Hazard Warning” affixed on the front of the oven; which we had no time to look at as they kept saying they had to leave. So, they did not level or push the range into place. We contacted our sales representative but he was unavailable, and then followed-up with Aisha in Customer Service. She emailed us back and asked us to send her a picture of the range being left uninstalled and not levelled, By this time, we had already levelled and push the stove into place as it was blocking our access to the back door. She later emailed to say the installers said the range was levelled coming out of the box, which does not resolve the fact the levellers are there to ensure the range is levelled once the range is in place. Not all homes are perfectly levelled, hence the need to adjust with the levellers. The delivery/installation service is by no means “White-Glove Service” as promoted!

My experience with Canadian Appliance Source was quite dissatisfying and disappointing. The salesperson gave me incorrect information, and has yet to return my calls. The aftercare department gave inconsistent information, and has not fixed the issue. I strongly suggest you purchase your appliances elsewhere!

Taz V of Canadian Appliance Source's customer service department saved my neck. I was expecting a delivery but forgot as I had a sudden death in the family and, then, a funeral. I couldn't switch the delivery on-line, but Taz understood. He delayed it, as I was not available due to attending my father's service. Thank you, Taz, for your compassion. CAS is the only company with whom we deal. They have excellent and knowledgeable salesperson, like Jermaine James in Toronto, and supportive customer service like I experienced with Taz V.

We have purchased many appliances over the years from Canadian Appliance and have overall been happy with the products and service. Sheshna was particularly very helpful today connecting me to the correct repair company to help fix our GE washing machine purchased 3 years ago trying to sort out if in warranty. She is knowledgeable, courteous and efficient.

The product was a good price. The salesman was most helpful. However, I arranged to pick it up at the store in my city and when I got there I was informed that the warehouse employee was not there and I would have to come back. I was also told that an email should have been sent to me which it was not. I let the salesman know this and he said he would let the manager of the store know that I was not impressed. The manager did not reach out to me at all.

I purchased a range for $2,843.35, delivered completely damaged. I did not accept it and returned it.
The company, 2 months later has not refunded me for delivery fees of $83.00, each time I call they create a new story that they will investigate this matter. They have collected my credit card information over the phone, and have not refunded, now requesting my personal banking information.

I received a response stating that they need payment information, which I have provided twice. The agent said yesterday that they misplaced my credit card information. FYI People please beware of this company. Hopefully the business bureau will investigate this further, as I have made a formal complaint.

The customer service agent Abhishek was so kind, pleasant and helpful. I was able to get the answer to my query and get required help

The service was okay at the time, but the problem is that our washing machine started liking two and a half years later. These LG washers and dryers don't come cheap, and paying a considerable fee to repair them is frustrating. We have yet to find out why it is leaking, but needless to say, I am not impressed with LG and Canadian Appliance for selling these items to us; even the drier drying sensor is not functioning that well. We don't do many loads— only two of us are home—so I'm very disappointed. You have a one-year warranty, assuming it could break after, and we paid over $2500! Ridiculous!

I mark one star because zero star is not allowed
that store take the payment before you see the unit you are buying it, they show you a display,
I had that in trust, they told me to come back after few days to pick up the unit, then when I got the unit inspected at home it was clearly opened before and returned with very poor way to re-pack it, carelessly wrapped
I ask the store for refund, the answer is NO refund, ok change it, see c/s, and there are none
it is waste of time and money if you deal with that store

Refer to your reply
That after sales cs is actually part of the problem
I called them before writing the review, the agent answered me then she hang-up the call when I asked for refund, then I called again the other agent told me to send pictures! And try to tell me that it's not an open box!
I have to call the cc to suspend the payment
Here are some details to help you
You advertise price as sale price while it was the regular price everywhere, also verbally saying it's Canadian made and testing while the name plate was Mexico, was clearly open box with carelessly repackaged
The receipt indicates that it can be returned but the store and the "cs" said all sales are final!
There are much more to say but I am going to stop here
I am wondering that you cannot find that sale in your records, it is under the same last name, however, here is the order number where you find more details including the first cs call hangup
T3002738

I had the opportunity to have a quick conversation with Ms. Sheshna C from the customer service when I called to confirm my delivery date and time. She was very helpfull and pleasant ansering my questions in a very professional manner. No doubt Sheshna will be a great asset to the Canadian Appliance Source as a valued employee.

I recently had the pleasure of speaking with Aisha who provided me with the warranty information related to the purchase of my portable dishwasher which included the contact phone number. She was very helpful. Thank you Aisha.

Vidya was very nice and supportive. She also provided me with the info I needed and e-mailed the info I was looking for, right away.
Thank you very much, Vidya!