Our sales person Jermaine James was exceptional. Our 20+ year old Kenmore washing machine needed to be replaced, however we live in a small house & the old appliance was smaller than today’s big machi... See more
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Easy to shop online. Price is competitive with the other stores. Delivery service is on time except instructions you put in the email for the delivery service doesn’t reach the delivery man. I suggest... See more
The salesman was straightforward and understood what we wanted right away. The delivery people were clear about what they needed to do a good safe job. The installation was quick and smooth and the ap... See more
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Great range of options for what we wanted; excellent, knowledgeable sales staff; no pressure; ease in making a decision. Our comfort with our decision was increased when the delivery and setup went sm... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Scarborough
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
20 Lebovic Ave., Unit 3, M1L4V9, Scarborough, ON, Canada
- 4167406500
4.7
Excellent
2K reviews
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The salesman was very informative
The salesman was very informative. Plus the delivery went smoothly. The people were very experienced.
July 7, 2026
Reply from Canadian Appliance Source - Scarborough
Hello Steven
Thank you so much for trusting us with your purchase. We look forward to working together again on your next project!
All the best,
CAS
Great service knowledgeable salesman
Great service and Najeem is a knowledgeable salesman.
July 7, 2026
Reply from Canadian Appliance Source - Scarborough
Hello Les
Thank you so much for your business. We look forward to working with you again down the line!
Warm regards,
CAS
Delivery staff were courteous and…
Delivery staff were courteous and efficiently removed my old freezer from the basement and replaced it with a brand new one!
June 12, 2026
Reply from Canadian Appliance Source - Scarborough
Hello Chris,
We are happy that our logistics crew took such great, efficient care in removing your previous appliance from the basement and replacing it flawlessly.
We look forward to assisting you again whenever you need us next!
Cheers,
CAS
excellent customer service by Jermaine…
excellent customer service by Jermaine at the store, perfect and in timely delivery, set up of refrigerator along with the take away of old fridge and packaging! highly recommend Canadian Appliance Source!
June 20, 2026
Reply from Canadian Appliance Source - Scarborough
Hello Marie
We are thrilled that Jermaine provided such excellent support and that our team took complete care of the unboxing, setup, and disposal.
We look forward to seeing you at the store again soon!
Warmest regards,
CAS
Great experience from start to finish
Great experience from start to finish. The sales representative, Peyuush Galati, responded quickly and made sure I got the best deal. Delivery was right on time, and the delivery team was courteous and professional. Highly recommend.
June 19, 2026
Reply from Canadian Appliance Source - Scarborough
Hi Ronda,
Thank you for your great review and for choosing CAS! We're happy to hear Peyuush Galati was able to help you secure a great deal and that your delivery experience was smooth and professional. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends!
CAS
Got the appliance I needed in 2 days…
Got the appliance I needed in 2 days and the cost is great
June 20, 2026
Reply from Canadian Appliance Source - Scarborough
Hi Andree,
Thank you for your kind review and for choosing CAS! We're glad to hear you got the appliance you needed quickly and at a great price. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends!
CAS
They are very friendly
June 19, 2026
Reply from Canadian Appliance Source - Scarborough
Hi Stavros,
Thank you for your kind review and for choosing CAS! We're so glad you found our team friendly and welcoming. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends!
CAS
Hamandeep Oberoi was terrific
Hamandeep Oberoi was terrific. Very knowledgeable, honest, and efficient. The purchase and installation of my new washing machine was a very smooth experience. It was priced well too. Overall great experience.
June 13, 2026
Reply from Canadian Appliance Source - Scarborough
Hi Arlene,
Thank you for your wonderful review! We’re delighted to hear that Hamandeep Oberoi provided knowledgeable, honest, and efficient service, making your washing machine purchase and installation a smooth experience. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Great store to purchase from.
Good in store service and a very well organized company. Communication is excellent and delivery of my washer and dryer was quick. I even had a tracking link to know exactly when my appliances were arriving! Installation was quick and efficient with the old machines taken away. This will definitely be my go to store in future.
June 21, 2026
Reply from Canadian Appliance Source - Scarborough
Hello Lynne
We appreciate you choosing us for your home needs. It is wonderful to know our updates and delivery team hit the mark, and we look forward to being your go-to store in the future.
Kindest regards,
CAS
Whole experience is excellent and very quick!
Website makes it easy to source what appliance meet your needs - i.e. measures and descriptions are good.
Went in store to confirm certain aspects - personnel knowledge, quick and efficient. Appliances in stock and could be delivered the next day. The tracking app gives you assurance that schedule is on time. Delivery men pleasant, efficient and very quick.
June 12, 2026
Reply from Canadian Appliance Source - Scarborough
Hi Mary,
Thank you for choosing CAS! We're delighted to hear that our website, in-store team, delivery tracking, and delivery service all helped make your appliance purchase easy and stress-free. We truly appreciate your business, look forward to serving you again, and would be grateful if you recommend CAS to your family and friends.
CAS
The sales associate was very helpful.
June 11, 2026
Reply from Canadian Appliance Source - Scarborough
Hi Pamela,
We are glad our sales team was helpful. We appreciate your kind words.
CAS
Reply from Canadian Appliance Source - Scarborough
Hi Karren,
Thank you for choosing CAS and for your kind feedback! We're glad to hear you received knowledgeable support and great customer service. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
Jermaine James showed me all the…
Jermaine James showed me all the options and made good suggestions. Delivery was free and so was hook up and hoses which it made it a no brainer and price was awesome. Done in 2 days. Great place. Thanks for the efficiency
June 14, 2026
Reply from Canadian Appliance Source - Scarborough
Hi Maureen,
Thank you for your great feedback! We’re happy to hear Jermaine James helped you explore the best options and that you were pleased with the value and quick delivery experience. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to family and friends.
CAS
Reply from Canadian Appliance Source - Scarborough
Hi Pretty,
Thank you for your review! We're happy to hear that you had a great delivery experience. We appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to family and friends.
CAS
Reply from Canadian Appliance Source - Scarborough
Hi Don/Valerie,
Thank you for your wonderful feedback! We're delighted to hear everything went smoothly and that our next-day delivery and setup exceeded your expectations. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for future appliance needs, and feel free to recommend us to your family and friends!
CAS
Shown exactly what we were looking for
Shown exactly what we were looking for. In and out in no time. Delivery was exceptional
June 3, 2026
Reply from Canadian Appliance Source - Scarborough
Hi,
Thank you for your feedback and for choosing CAS! We're glad we could help you find exactly what you were looking for and make the process quick and easy. It's wonderful to hear that the delivery experience was exceptional as well. We appreciate your business and look forward to serving you again in the future. Please keep us in mind for your next appliance purchase and recommend us to your family and friends!
CAS
Great sales person
Great sales person, customer service stellar and delivered timely with respect and care. Thank you 😊
June 2, 2026
Reply from Canadian Appliance Source - Scarborough
Hi Akua,
Thank you for your kind feedback! We're glad to hear you received stellar customer service and that your delivery was handled with respect, care, and great timing. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to your family and friends!
CAS
Reply from Canadian Appliance Source - Scarborough
Hi Shyam,
Thank you for choosing CAS! We’re glad to hear you had a great experience and that Fardeen was awesome in assisting you. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to your family and friends!
CAS
Excellent service
Customer service, delivery service and overall process was very smooth and outstanding.
June 7, 2026
Reply from Canadian Appliance Source - Scarborough
Hi Sagar,
Thank you for choosing CAS! We're delighted to hear that your customer service, delivery experience, and overall purchasing process were smooth and outstanding. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to your family and friends!
CAS
Service was great
Service was great, only thing was the fridge was not leveled upon delivery
May 28, 2026
Reply from Canadian Appliance Source - Scarborough
Hi,
Thank you for choosing CAS and for your feedback! We're glad to hear you received great service. We apologize that the fridge was not leveled upon delivery and appreciate you bringing that to our attention. Thank you for your business, and we look forward to serving you again in the future. If family or friends are looking for appliances, we'd be grateful for your recommendation.
CAS
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