Our sales person Jermaine James was exceptional. Our 20+ year old Kenmore washing machine needed to be replaced, however we live in a small house & the old appliance was smaller than today’s big machi... See more
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Easy to shop online. Price is competitive with the other stores. Delivery service is on time except instructions you put in the email for the delivery service doesn’t reach the delivery man. I suggest... See more
The salesman was straightforward and understood what we wanted right away. The delivery people were clear about what they needed to do a good safe job. The installation was quick and smooth and the ap... See more
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Great range of options for what we wanted; excellent, knowledgeable sales staff; no pressure; ease in making a decision. Our comfort with our decision was increased when the delivery and setup went sm... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Scarborough
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
20 Lebovic Ave., Unit 3, M1L4V9, Scarborough, ON, Canada
- 4167406500
4.7
Excellent
2K reviews
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Reply from Canadian Appliance Source - Scarborough
Hi Richard,
Thank you for choosing CAS! We're happy to hear you received great service from start to finish. We truly appreciate your business and look forward to serving you again in the future. If family or friends are shopping for appliances, we'd be grateful for your recommendation.
CAS
Reply from Canadian Appliance Source - Scarborough
Hi Jason,
Thank you for your kind words! We're delighted to hear that our sales team provided friendly, attentive service and helped you find what you needed. We appreciate your business with CAS and look forward to serving you again. Please don't hesitate to recommend us to your family and friends!
CAS
EASY!
EASY! From the sound advice of our salesman as to the selection of an appliance to the free delivery, quick disconnection of our old appliance and expert connection of the new. Our third purchase from CAS and we will be back!
May 26, 2026
Reply from Canadian Appliance Source - Scarborough
Hi Margi,
Thank you for your continued support and loyalty! We're thrilled to hear your third purchase with CAS was another easy and positive experience, from helpful advice to smooth delivery and installation. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Reply from Canadian Appliance Source - Scarborough
Hi CHANDRASEKARAN,
We're so glad our service was great for you! Thank you for sharing your positive feedback.
CAS
No hard sell and Jermaine listened to…
No hard sell and Jermaine listened to what I was saying and helped me find what I needed
Delivery was on time and the guys were professional and helpful
May 26, 2026
Reply from Canadian Appliance Source - Scarborough
Hi Michael,
Thank you for your kind review and for choosing CAS! We're glad to hear Jermaine took the time to listen to your needs and helped you find the right appliance without any pressure. It's also great to know our delivery team was on time, professional, and helpful. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase, and feel free to recommend us to your family and friends!
CAS
Quick service
I bought a washing machine that I had to return as it did not plug into a standard North American outlet. I therefore contacted Sapna from Canadian Appliance Source to schedule an exchange and Sapna made the entire process seamless. I was able to get a different washer delivered within 3 days and I received a full refund for the other washing machine. Delivery included removal of the old device and set up of the new one. I was very impressed! Thank you Sapna!
May 13, 2026
Unprompted review
Reply from Canadian Appliance Source - Scarborough
Hi Laura,
Thank you for choosing CAS! We’re so glad Sapna was able to make your exchange process seamless and get everything resolved quickly for you, including delivery, setup, and removal. We truly appreciate your business and look forward to serving you again in the future — and please feel free to recommend CAS to your family and friends!
CAS
It was so quick and easy
It was so quick and easy. Sales staff were knowledgeable and honest about all their products. Delivery was scheduled and was on time. Old appliance taken away
May 10, 2026
Reply from Canadian Appliance Source - Scarborough
Hello Janet
We are glad our team could provide honest guidance and take care of the entire process, including removing your old unit.
We look forward to seeing you at the store again down the line.
Greatest regards,
CAS
Great instore help
Great instore help. Perfect delivery system. Happy with new refrigerator!
May 13, 2026
Reply from Canadian Appliance Source - Scarborough
Hi Joan,
Thank you for your kind review and for choosing CAS! We’re glad to hear you had a great in-store experience and smooth delivery, and that you’re happy with your new refrigerator. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
I love the appliances no issue so far
May 12, 2026
Reply from Canadian Appliance Source - Scarborough
Hi,
Thank you for your feedback and for choosing CAS! We’re happy to hear you’re enjoying your appliances and that everything has been working well so far. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
Great experience.
May 12, 2026
Reply from Canadian Appliance Source - Scarborough
Hi Josie,
Thank you for your feedback and for choosing CAS! We’re happy to hear you had a great experience. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your appliance needs, and feel free to recommend us to family and friends!
CAS
Reply from Canadian Appliance Source - Scarborough
Hi Edie,
We're so glad the delivery and installation were completed neatly! We appreciate you letting us know about your experience.
CAS
The delivery was on time & take the old…
The delivery was on time & take the old fridge too.
May 8, 2026
Reply from Canadian Appliance Source - Scarborough
Hi Diana,
We're happy to hear that the delivery was on time and that we removed the old refrigerator. Thank you for your positive feedback!
CAS
Clear advert
Clear advert. Straightforward sale. Quick delivery. Machine works perfectly.
May 8, 2026
Reply from Canadian Appliance Source - Scarborough
Hi Maureen,
We're happy to hear that the purchase was straightforward and the delivery was quick! We appreciate you letting us know the machine works perfectly. Thanks for your feedback!
CAS
I’m a returning customer I deal Fardeen…
I’m a returning customer I deal Fardeen Niloy. Absolutely amazing to work with.walk in go to his desk let him know what I want and it’s done, no complications. He is a people person. Keep up the great work.
May 7, 2026
Reply from Canadian Appliance Source - Scarborough
Hi Bill,
Thank you for your continued trust in Canadian Appliance Source and for being a returning customer! We’re delighted to hear about your positive experience working with Fardeen Niloy. It’s wonderful to know he made the process simple, efficient, and hassle-free while providing such personable service. We truly appreciate your loyalty and your kind words. We look forward to serving you again in the future. Please keep CAS in mind for your next appliance purchase and don’t hesitate to recommend us to your family and friends!
CAS
Very helpful and professional service!
May 7, 2026
Reply from Canadian Appliance Source - Scarborough
Hi JA,
We appreciate you letting us know about your experience. We are so glad you found our service helpful and professional. Thank you!
CAS
CAS has been the best
I knew my product number. Called CAS on a Monday morning ,talked to a very knowledgeable young man who didn't try to upsell. He mentioned the cost which was the same as the website info. No surprises......
The appliance was delivered and completely installed and working by 8 P.M.
May 5, 2026
Reply from Canadian Appliance Source - Scarborough
Hi Kathleen,
Thank you for taking the time to share your experience and for choosing CAS! We’re so pleased to hear that our team provided knowledgeable, straightforward service with no surprises along the way. It’s great to know your appliance was delivered, installed, and up and running so quickly. We truly appreciate your business and look forward to helping you again in the future. Please recommend CAS to your family and friends for their appliance needs as well!
CAS
Jermaine was great
Jermaine was great. We worked out everything online and via email. Pricing was competitive, delivery quick and on time and installation by Quick Task was completed ahead of schedule by friendly and courteous technicians. Thanks
May 5, 2026
Reply from Canadian Appliance Source - Scarborough
Hi Paul,
Thank you for your kind feedback and for choosing CAS! We’re glad to hear Jermaine made the process smooth and convenient for you, and that everything was handled efficiently online and via email. It’s great to know you found our pricing competitive and that the delivery and installation by Quick Task were completed quickly, ahead of schedule, and with courteous service.
We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for any future appliance needs, and feel free to recommend us to your family and friends!
CAS
Good overall service
May 3, 2026
Reply from Canadian Appliance Source - Scarborough
Hi Arthur,
Thank you for your feedback and for choosing CAS! We’re glad to hear you had a good overall service experience. We truly appreciate your business and the opportunity to assist you. We look forward to serving you again in the future—please keep CAS in mind for any appliance needs, and feel free to recommend us to your family and friends as well!
CAS
Delivery was on time and done in the…
Delivery was on time and done in the the next day. Set up was prompt and efficient. No complains at all.
April 26, 2026
Reply from Canadian Appliance Source - Scarborough
Hi Victor,
Thank you for your great feedback! We’re glad to hear your delivery arrived on time and that the setup was quick and efficient—that’s exactly the experience we aim to provide. We truly appreciate your business and look forward to serving you again. If you have family or friends who might need our services, we’d be grateful if you shared your experience with them!
CAS
First time dealing with your company
First time dealing with your company. Your sales rep, Jermaine, was excellent to deal with and made us comfortable with moving forward with our purchase. His knowledge and willingness to support our decision should be commended. Also, the delivery staff were very respectful and showed patience to trouble shoot and ensure our delivery was completed.
The entire process was a smooth one! Thank you.
April 26, 2026
Reply from Canadian Appliance Source - Scarborough
Hi Lee,
Thank you for taking the time to share your experience, especially as a first-time customer—it means a lot to us. We’re delighted to hear that Jermaine made you feel comfortable and well-supported throughout your purchase, and that our delivery team provided respectful and patient service to ensure everything went smoothly.
We truly appreciate your business and are so glad the entire process met your expectations. We look forward to serving you again in the future, and if you have family or friends who could benefit from our services, we’d be grateful if you shared your experience with them!
CAS
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