Our sales person Jermaine James was exceptional. Our 20+ year old Kenmore washing machine needed to be replaced, however we live in a small house & the old appliance was smaller than today’s big machi... See more
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Easy to shop online. Price is competitive with the other stores. Delivery service is on time except instructions you put in the email for the delivery service doesn’t reach the delivery man. I suggest... See more
The salesman was straightforward and understood what we wanted right away. The delivery people were clear about what they needed to do a good safe job. The installation was quick and smooth and the ap... See more
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Great range of options for what we wanted; excellent, knowledgeable sales staff; no pressure; ease in making a decision. Our comfort with our decision was increased when the delivery and setup went sm... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Scarborough
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
20 Lebovic Ave., Unit 3, M1L4V9, Scarborough, ON, Canada
- 4167406500
4.7
Excellent
2K reviews
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DELIVERY CREW WERE AMAZING!!!
April 1, 2026
Reply from Canadian Appliance Source - Scarborough
Hi Jerome,
We appreciate you letting us know about the delivery crew's amazing service. We are happy you had such a positive experience.
CAS
The fridge purchase was straight…
The fridge purchase was straight forward. The delivery crew were the stars. Quick, professional, kind.
March 27, 2026
Reply from Canadian Appliance Source - Scarborough
Hi Diana,
We're happy to hear that your fridge purchase was straightforward and that the delivery team provided such great service. Thank you for your feedback.
CAS
The sales folks were honest and…
The sales folks were honest and friendly. The whole experience was easy, and the selection was fantastic.
March 16, 2026
Reply from Canadian Appliance Source - Scarborough
Hi Stuart,
We're happy the team was honest and friendly, making your experience easy with a fantastic selection. Thank you for your positive feedback!
CAS
Peeyush was knowledgeable
Peeyush was knowledgeable, patient, and never came across as pushy.
March 16, 2026
Reply from Canadian Appliance Source - Scarborough
Hi Toula,
Thank you so much for your kind review and for choosing CAS—we truly appreciate your business! We’re delighted to hear that Peeyush was knowledgeable, patient, and provided a pressure-free experience.
We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for your support!
CAS
Made the purchase over the phone and …
Made the purchase over the phone and the gentlman was very friendly and easy to get my order in and also the 2 delivery guys were super friendly and accomodating
And figured out how to get the fridge where i wanted
They were very patient
Even though they had to remove a couple of doors
Got it done for me
Super helpful
March 14, 2026
Reply from Canadian Appliance Source - Scarborough
Hi Nick,
Thank you for sharing your experience! We’re thrilled to hear that our team made your phone order simple and that the delivery crew went above and beyond to get your fridge exactly where you wanted it—even with the extra patience and effort required.
We truly appreciate your business and are glad we could make everything smooth and stress-free. CAS looks forward to serving you again in the future—please feel free to share your experience with family and friends!
CAS
Fast, Reliable & Dependable
Fast, Reliable & Dependable! I will be purchasing more appliances from CAS.
March 22, 2026
Reply from Canadian Appliance Source - Scarborough
Hi Natalya,
We're happy to hear that you found our service fast, reliable, and dependable. We appreciate your intention to purchase more appliances from us in the future.
CAS
No pressure was applied by the staff…
No pressure was applied by the staff while we looked at the various refrigerators to choose from. Answers to our questions was provided with a balanced view of the features. Delivery happened on the very next day and went problem free.
March 13, 2026
Reply from Canadian Appliance Source - Scarborough
Hi Miguel,
Thank you for your wonderful review! We’re glad to hear our staff provided a no-pressure, informative experience while helping you choose the right refrigerator, and that your delivery was quick and problem-free.
We truly appreciate your business and are happy we could make the process smooth and enjoyable. CAS looks forward to serving you again in the future—please feel free to recommend us to your family and friends!
CAS
Immediate reponse of my order and on…
Immediate reponse of my order and on time delivery of the items ordered.
March 13, 2026
Reply from Canadian Appliance Source - Scarborough
Hi Benjamin,
Thank you for your feedback! We’re glad to hear that your order was handled promptly and that your items were delivered on time.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to share your experience with family and friends!
CAS
Reply from Canadian Appliance Source - Scarborough
Hi Claudine,
Thank you for your feedback! We’re thrilled to hear that everything went great with your experience.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to share your experience with family and friends!
CAS
I was not able to take delivery of the…
I was not able to take delivery of the dishwasher until after my renovation was finished, which meant almost three months wait. I was impressed with the fact that Canadian Appliance Source was willing to hold the delivery that long. When it came time for the delivery, the communication was timely and the appliance arrived as promised. The driver removed the old appliance after the delivery...all very professional.
March 9, 2026
Reply from Canadian Appliance Source - Scarborough
Hi Irene,
Thank you so much for sharing your experience! We’re glad we could accommodate your timing and hold your dishwasher until it was convenient for you. It’s wonderful to hear that the delivery, communication, and removal of your old appliance were all handled professionally.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to share your experience with family and friends!
CAS
From service purchase to delivery very…
From service purchase to delivery very satisfied
March 18, 2026
Reply from Canadian Appliance Source - Scarborough
Hello Zissis,
We’re so pleased everything went smoothly from start to finish! We look forward to serving you again soon.
Kind regards,
CAS
Reply from Canadian Appliance Source - Scarborough
Hello,
We’re glad we could provide a quick and affordable solution for you! Looking forward to serving you again soon.
Best wishes,
CAS
Love my washer and dryer!
Great selection.. great sales staff…great delivery experience..great products! Ask for Jermaine.. very knowledgeable and professional!!
March 10, 2026
Reply from Canadian Appliance Source - Scarborough
Hello Colleen,
It’s fantastic to hear that Jermaine and the team made such a positive impression! We’re excited to welcome you back for more great products and service.
Cheers,
CAS
Your website shows next day delivery…
Your website shows next day delivery which is absolutely not true.
March 16, 2026
Reply from Canadian Appliance Source - Scarborough
Dear John Kelly,
Thank you for taking the time to share your feedback. We’re sorry to hear about your concerns regarding delivery expectations.
We do offer next-day delivery on select items when the order is placed before the applicable cutoff time. In your case, a specific delivery date was selected at the time the order was placed, which would have been confirmed during checkout.
We appreciate your feedback and will continue working to ensure delivery timelines are clearly communicated.
Sincerely,
CAS
always fast and professional
always fast and professional! would not buy anywhere else!
March 17, 2026
Reply from Canadian Appliance Source - Scarborough
Hello Annie,
We’re delighted that our team consistently provides the fast and professional service you expect. It’s always a pleasure assisting you, and we look forward to working with you again or seeing you back in the store.
Warmly,
CAS
Reply from Canadian Appliance Source - Scarborough
Dear Dan Harpley,
Thank you for your feedback.
Our records indicate that your appliances were successfully delivered on March 18th.
To help us understand why your experience was not satisfactory, could you please share more details with us?
You can contact our After-Sales Team at AfterSales@caslp.ca. Please include your order number so that we can address your concerns directly.
Sincerely,
CAS
Reply from Canadian Appliance Source - Scarborough
Hello Dawn,
We’re glad you had a positive experience with our team and truly appreciate the opportunity to assist with your appliance needs. We look forward to working with you again or welcoming you back to the store.
Best regards,
CAS
We received an excellent service from…
We received an excellent service from Fardeen who was able to recommend the appliance for our needs. The delivery crew was efficient and polite.
March 15, 2026
Reply from Canadian Appliance Source - Scarborough
Hi Bal,
Thank you for your wonderful feedback! We’re thrilled to hear that Fardeen provided excellent guidance in selecting the right appliance for your needs, and that our delivery crew was efficient and polite.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be happy to help them as well!
CAS
Reply from Canadian Appliance Source - Scarborough
Hi Betty,
Thank you for your feedback! We’re glad to hear that your experience with CAS was smooth, our prices competitive, and our service professional.
We truly appreciate your business and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Great service thank you
March 8, 2026
Reply from Canadian Appliance Source - Scarborough
Hi Frank,
We appreciate your positive feedback and are so glad you were happy with our service. Thank you for taking the time to share.
CAS
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