Akashdeep Verma was very patient and accommodating while we went back and forth in making our decision which did take a while. He was also very friendly and professional. The two delivery peop... See more
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From when I realized my old fridge wasn’t working, until my new fridge was delivered was less than 48 hours. Online shopping was so convenient. They took my old fridge and set up the new one in a... See more
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While looking to replace the washer that was unexpectedly out of order, we were in bit of urgency finding a new one. Walking into CAS and greeted by Aksha Verma, he introduced us to a few options and... See more
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Friendly staff who took the time to introduce me to what types of fridges are currently on the market. After comparative shopping at four others stores, I went back. The same employee made the time f... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Surrey
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
A word to describe Canadian Appliance Source would be UNIQUE. Our ability to stand apart lies with our two million online impressions we receive each day, our fully customized internal software that not only ensures customer satisfaction during each stage of their experience with us, but also a dream to work with for our employees. As you can see, our vision of customization goes far beyond just our sales experience with each customer. It trickles into the very meticulously created displays for each store to ensure that all products are displayed and presented to a higher quality than expected.
Working at Canadian Appliance Source offers staff the opportunity to improve each and every day. We believe in our values of respect, improvement, responsibility, and commitment to customer satisfaction and ensure that employees are given the tools and resources to live these values each day, at every store, at every level in the company.
Contact info
7488 King George Blvd., Unit 470, V3W0H9, Surrey, BC, Canada
- 7785885620
4.2
Great
2K reviews
Asks customers to review
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Lakshay guided us to a great Café range!
The salesperson, Lakshay, was very helpful in our selection. He also arranged for the delivery that was efficient and complete.
July 12, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good service delivered on time
July 12, 2026
Reply from Canadian Appliance Source - Surrey
Hi Sandra,
We're delighted to hear that our service was good and that your delivery arrived on time. Thank you for sharing your positive experience with us!
CAS
Easy buying with the rep
Easy buying with the rep. Quick delivery and setup. all involved were friendly.
July 8, 2026
Reply from Canadian Appliance Source - Surrey
Hello JD
We are so grateful for your business and glad our team could make things easy. We look forward to welcoming you back whenever you need us next!
Kindly,
CAS
Salesman was very informative
Salesman was very informative. Not aggressive at all
Knew the product
Delivery was very fast & on scheduled
July 8, 2026
Reply from Canadian Appliance Source - Surrey
Hello Vicki
We are so happy to hear that you enjoyed our team's informative approach and the swift delivery.
We look forward to welcoming you back whenever you need us next!
Warmest regards,
CAS
Reply from Canadian Appliance Source - Surrey
Hello Parminder
We are glad our team was able to keep your visit so exceptionally fast and efficient.
We look forward to seeing you at the store again soon!
Cordially,
CAS
Great all round experience
From when I realized my old fridge wasn’t working, until my new fridge was delivered was less than 48 hours. Online shopping was so convenient. They took my old fridge and set up the new one in a matter of minutes, easily and professionally.
I dealt with a sales rep in Surrey, BC, but live in Ontario. With on line chat it was like dealing with a local store. I’m very impressed.
June 30, 2026
Reply from Canadian Appliance Source - Surrey
Hello Beverly
We are incredibly happy that our online chat platform could make coordinating across provinces feel completely local and get your replacement sorted out within 48 hours.
We look forward to partnering with you on any future projects!
All the best,
CAS
Akashdeep Verma was very patient and…
Akashdeep Verma was very patient and accommodating while we went back and forth in making our decision which did take a while. He was also very friendly and professional.
The two delivery people were fantastic. Extremely careful, fast, respectful of my home and very friendly.
I would highly recommend Canadian Appliance Source.
June 19, 2026
Reply from Canadian Appliance Source - Surrey
Hi Andrea,
Thank you for your wonderful review and for choosing CAS! We're so glad Akashdeep and our delivery team made your experience a positive one. We truly appreciate your recommendation and your business, and we look forward to serving you again. Please keep CAS in mind for your future appliance needs and continue recommending us to your family and friends!
CAS
Don't buy in this store
Ordered LG refrigerator (Order date: Jun. 25, 2026). It should be delivery June 27, 2026. They send a message, delivery will be from 11 am. to 2pm.
We (my wife and I) prepared the place for new refrigerator and unplug the old one, all food were moved to coolers on the balconies.
We got a call from delivery track, and I went out to the entrance door, but was told, that they couldn't find the fridge itself. After that the delivery guy told me, that they receive a call from the company (CAS/Surrey) to cancel the delivery.
We tried to call them and talk to manager, but he was busy and finally in 2 hours we managed to talk to him, he told, that will be no delivery today without any reason.
We decided to cancel that order, and my advice - don't buy appliances from this shop.
Don't recommend anybody to deal with them, so be careful.
As a result I spent half of the day waiting and moving food (back and forth), and didn't go to work.
June 27, 2026
Unprompted review
Reply from Canadian Appliance Source - Surrey
Dear Vladimir Kozhevnikov,
Thank you for taking the time to share your feedback.
We are incredibly sorry to hear that the delivery of your fridge could not occur and for the inconvenience this has caused.
We can confirm that your order was canceled and a refund was issued on June 30th.
Sincerely,
CAS
Process to purchase was easy and…
Process to purchase was easy and suggested a better model of washing. Machine than I came in to buy. Happy with the upgrade. The delivery and installation of machine and removal of old one was impressive.
June 21, 2026
Reply from Canadian Appliance Source - Surrey
Hi John,
Thank you for your great review and for choosing CAS! We're happy to hear the purchasing process was easy and that the upgraded model has been a good fit for you. It's also great to know the delivery, installation, and haul-away all went smoothly. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Reply from Canadian Appliance Source - Surrey
Hi Mangat,
Thank you for choosing CAS and for your feedback! We're glad to hear our sales team was efficient and that the delivery crew did a great job. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
This is a very dishonest company
This is a very dishonest company; my worst experience by far buying a larger appliance - a stove. I’m not going to get into details but check out Reddit, many people have the same terrible experience. Avoid them, don’t buy anything from them!
June 19, 2026
Unprompted review
Reply from Canadian Appliance Source - Surrey
Dear Richard Laszlo,
Thank you for sharing your feedback with us.
We are sorry to hear that your experience with CAS was less than adequate.
Would you please kindly contact our After-Sales Team at AfterSales@caslp.ca to provide your order number so that we can address your concerns directly?
Unfortunately, we are unable to find an order under the information provided here.
Sincerely,
CAS
Reply from Canadian Appliance Source - Surrey
Hi Ted,
Thank you for your kind feedback! We're glad to hear our team was helpful, welcoming, and knowledgeable throughout your experience. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to your family and friends!
CAS
Very professional thru the whole…
Very professional thru the whole process, including delivery and removing old appliances. Will highly recommend them to my friends
June 2, 2026
Reply from Canadian Appliance Source - Surrey
Hi Karen,
Thank you for your kind feedback! We're glad to hear everything was handled professionally from start to finish, including delivery and removal of your old appliances. We truly appreciate your business and your recommendation, and we look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs and feel free to recommend us to your family and friends!
CAS
Worst experience
Salesman very friendly to sell but after the sale I had the worst experience. This is the first and the last time I bought anything from this store.
May 15, 2026
Reply from Canadian Appliance Source - Surrey
Hello Harpal
We are so happy to hear that Mukul Khurana provided such a pleasant and helpful experience.
We look forward to welcoming you back whenever you need us next.
Warmly,
CAS
Naveen Sharma was great
Naveen Sharma was kind, polite and assisted us to purchase an LG dishwasher.
May 10, 2026
Unprompted review
Reply from Canadian Appliance Source - Surrey
Hi Alex,
We're delighted to hear our team provided excellent assistance with your LG dishwasher purchase. Thank you for your kind words!
CAS
Top service and quality products
The initial phone call was handled by Markul he was very professional , thorough and helpful,,, He instantly gave me confidence that I was in the right place to buy a Quality Maytag Product,, further that his company offered full red carpet service,, He was patient in walking me through the process on the cell phone,,, as a senior I struggle at times with phones and computers. Markul made it easy,,, as for the delivery the gentleman delivering the dryer were true professionals,, the best I have ever seen,, they handled a fairly tight installation with ease,,, the way they worked installed great confidence in me.. I would not hesitate to recommend this 5 star company in all categories at any time,,, Simply put their the best,, my wife and I could not be more pleased,, very glad I found your company on Google
April 29, 2026
Reply from Canadian Appliance Source - Surrey
Hi Michael,
Thank you so much for your wonderful and thoughtful review, and for choosing CAS! We’re delighted to hear that Markul provided you with professional, patient, and reassuring support throughout your purchase experience. It’s especially great to know he was able to make the process easy and comfortable for you.
We’re also very pleased to hear our delivery team handled the installation with such care and professionalism, even in a tight space. Your kind words mean a great deal to our entire team.
We truly appreciate your business and the trust you placed in CAS. We look forward to serving you again in the future. Please recommend us to your family and friends—we would be happy to take great care of them as well!
CAS
Satisfied Customers, Again!
We have now made three online purchases from CAS. The website is easy to operate, you are able to filter to exactly what you are looking for,
no wasting time looking through appliances that will not meet your needs.
The most recent purchase, a stacked washer/gas dryer, I made use of the online chat to firm up a delivery date. Communication with the representative was easy and quick.
Delivery was fantastic, the delivery gents were courteous, friendly and I was notified via text when they were a stop away/20 min before their arrival.
All in all a very positive experience!! Thank you again CAS!
February 28, 2026
Reply from Canadian Appliance Source - Surrey
Hello Tracy
It is fantastic to hear that you’ve enjoyed three successful purchases with us! We are glad our website filters and online chat support made your most recent experience so positive.
We look forward to continuing to work with you.
Warmly,
CAS
I left a 5 star review on Google and…
I left a 5 star review on Google and now here. Your team did a great job from purchase to installation. Communication was outstanding and you couldn’t ask for anything more.
Thanks again!
April 5, 2026
Reply from Canadian Appliance Source - Surrey
Hi Jason,
Thank you so much for your amazing support and for taking the time to leave us a 5-star review on both Google and here—we truly appreciate it! We’re thrilled to hear that your experience from purchase to installation was seamless and that our team’s communication stood out.
Thank you for choosing CAS and for trusting us with your appliance needs. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends.
Thanks again—we really appreciate your business!
CAS
Reply from Canadian Appliance Source - Surrey
Hello Peter,
It is fantastic that our sales team provided such a positive experience for you. We are grateful for your business and look forward to seeing you back at our showroom whenever you're ready for your next home upgrade.
Warmly,
CAS
Honest
Honest, informative sales encounter. Delivery on time, they took great care, no defects on the refrigerator, no damage whatsoever in moving the refrigerator through tight spaces.
April 7, 2026
Reply from Canadian Appliance Source - Surrey
Hello Mike,
We are so pleased that our team provided an honest, informative encounter and handled your refrigerator delivery with such precision through those tight spaces. We appreciate the opportunity to assist you and look forward to seeing you at the store again soon.
All the best,
CAS
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