The seller was efficient, pleasant and answered all of our questions. The delivery was expedient (2 days) and the delivery guys were respectful and pleasant and set everything up the way we wanted it.... See more
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Have talked to the aftersales couple times about the defective parts of the top left side plate which causing the top door drops and cold air leaking. They said will looking for the parts and c... See more
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While looking to replace the washer that was unexpectedly out of order, we were in bit of urgency finding a new one. Walking into CAS and greeted by Aksha Verma, he introduced us to a few options and... See more
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Akashdeep Verma was very patient and accommodating while we went back and forth in making our decision which did take a while. He was also very friendly and professional. The two delivery peop... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Surrey
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
7488 King George Blvd., Unit 470, V3W0H9, Surrey, BC, Canada
- 7785885620
4.2
Great
2K reviews
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The delivery guy damaged my washer with…
The delivery guy damaged my washer with a dent and scratch on the left side of the body! But CAS did not do anything about it! I would like a compensation!
March 17, 2026
Reply from Canadian Appliance Source - Surrey
Dear Mia Lai,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the damage to your washer.
We understand how frustrating this must be and sincerely apologize for the inconvenience caused. This is not the level of service we aim to provide.
Please reach out to aftersales@caslp.ca with your order number and photos of the damage so our team can review the matter and assist you further. We appreciate the opportunity to help resolve this.
Sincerely,
CAS
Able to give you what you ask for when…
Able to give you what you ask for when you want it.
My dryer became unusable in an afternoon. Knew exactly where to go for the new one.
Same time next day I was back to using a new better dryer. Delivery was on time .In with the new & out with the old .
Suggestion to anyone needing an appliances. Go to C.A.S first.
Save yourself time, money & travel.
March 25, 2026
Reply from Canadian Appliance Source - Surrey
Hi Dawn,
Thank you so much for your enthusiastic review and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that we were able to get you a new dryer quickly and efficiently, with on-time delivery and seamless removal of your old unit.
We’re grateful for your recommendation and look forward to serving you again in the future. Please share your experience with family and friends so they can enjoy the same hassle-free service. Thanks again for your support!
CAS
It was a terrible expérience
It was a terrible and expansive experience and NOBODY at Canadian Appliance Sourse did anytjing to help to make it better. We use to buy all the appliances for our construction needs and the service was not good but acceptable. When We purchase a dishwasher as private buyer, they made a big mistake and totally ignored us when we try to correct it.
We will NEVER buy anything from CAS again and we will make sure all the developers we know how we were treated .Absolutley no custumer service and not even good procès. The good side of this bad experience is that we found a other supplier with remarcable service and not is able better prices
March 17, 2026
Reply from Canadian Appliance Source - Surrey
Dear Maria Teresa,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and that it did not meet your expectations.
Please note that the product delivered matched the order placed, and as per policy, returns are not accepted once an appliance has been used or installed. We apologize if this was not clearly communicated.
We appreciate your feedback and your comments will be shared with our team to help improve our processes and customer experience.
Sincerely,
CAS
Very bad experience,I have been waiting…
Very bad experience,I have been waiting for a reply from your financial department more than a month.
I haven't received yet. What kind of service you are providing to the customer?
I want a refund for this canceled order number V3874142.
I have sent three emails and called twice no response, what should I do?
I should take the legal action.
March 10, 2026
Reply from Canadian Appliance Source - Surrey
Dear Baskaran Ramasamy,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the delay in receiving a response regarding your refund.
We understand how frustrating this must be and sincerely apologize for the lack of communication. Please note that your refund was processed on March 23rd. Depending on your financial institution, it may take a few business days for the funds to appear in your account.
If you still do not see the refund, please reach out to aftersales@caslp.ca so our team can review and assist you further. We appreciate your patience.
Sincerely,
CAS
Jay the salesman was great to deal with…
Jay the salesman was great to deal with and explained everything to us. We can’t say enough good things about the 2 guys that delivered our new fridge & stove they were excellent.
March 24, 2026
Reply from Canadian Appliance Source - Surrey
Hi Larry,
Thank you so much for your kind review and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that Jay provided clear and helpful guidance and that our delivery team handled your fridge and stove with excellence.
We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for your support!
CAS
Awesome service and very reliable…
Awesome service and very reliable customer experience
March 16, 2026
Reply from Canadian Appliance Source - Surrey
Hello Manpreet,
We’re thrilled to hear you found our service dependable and enjoyable! It’s always great when things go smoothly and meet expectations.
We look forward to assisting you again or welcoming you back in-store.
Warm regards,
CAS
Disrespectful and poor customer experience
When the sales person was working on the computer for our order they sat and talked with another employee in another language the entire time. It's rude to do that and made us feel like they were talking about us or taking advantage. We won't be back.
March 15, 2026
Reply from Canadian Appliance Source - Surrey
Dear Customer,
Thank you for sharing your concerns with us.
Please accept our apologies if you felt unwelcome during your recent visit to our store.
Your feedback has been shared with our sales management team for further investigation.
Additionally, we confirm that your order has been successfully canceled. A full refund was processed on March 19th.
Sincerely,
CAS
The service was very good
The service was very good, right from the show room, to the install of my appliances. The install was very fast, and friendly. I would shop here again.
March 13, 2026
Easy to deal with
Easy to deal with, responsive, price competitiveness, professional polite delivery guys.
March 17, 2026
Reply from Canadian Appliance Source - Surrey
Hello Andrew,
We’re thrilled that you found the process easy and that our team was responsive, with delivery handled professionally and politely. It was a pleasure assisting you, and we look forward to working with you again or welcoming you back to the store.
All the best,
CAS
Salesman extremely helpful & delivery…
Salesman extremely helpful & delivery staff very professional.
March 16, 2026
Reply from Canadian Appliance Source - Surrey
Hello Terrina,
We’re glad our team could provide helpful guidance and a professional delivery experience. It was a pleasure assisting you, and we look forward to working with you again or welcoming you back to the store.
Warm regards,
CAS
Reply from Canadian Appliance Source - Surrey
Hello Clayton,
We’re glad the ordering process was smooth and that everything arrived quickly. It was a pleasure assisting you, and we look forward to working with you again or welcoming you back to the store.
Take care,
CAS
You should never order online and deal with sales agent that are not knowledgeable
I ordered a Bosch 300 series washing machine thru the online agent, he was not knowledgeable with product and was unreachable when problem occurred during the delivery. He never told me the washing machine require a 240v plug, currently my condo only has one 240v outlet for my existing dryer, that means if I used my washing machine then I cannot use my dryer, the only solution would be to threw out my existing working dryer and buy the dryer from Bosch with the adapter to enable both washer and dryer to use the same outlet. I was very disappointed, I refused to buy the dryer from Canadian appliances source, I went to Home Depot instead for the dryer. It is very very disappointed that I have to spend another $2000 unnecessary.
March 15, 2026
Reply from Canadian Appliance Source - Surrey
Dear Customer,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the challenges regarding the 240V requirement for your washing machine.
We understand how frustrating it must be to encounter this issue after delivery, and we sincerely apologize for any inconvenience caused. Unfortunately, if the plug requirement was not discussed at the time of sale, it is difficult for our team to anticipate the specific electrical setup in each customer’s home.
We appreciate your feedback, and it will be shared with our team to help improve product guidance for future customers. We truly regret the additional costs and inconvenience you experienced.
Sincerely,
CAS
POSITIVE VIBES
When we walked into the store Akashdeep Verma greeted us and asked how he may assist us. We told him we are looking for a stove. He was very professional and showed us a few stoves, we picked one we liked and bought it. Very good service and delivery was great too.
March 7, 2026
Reply from Canadian Appliance Source - Surrey
Hi,
Thank you for your wonderful feedback! We’re thrilled to hear that Akashdeep Verma provided professional and attentive service, helping you find the perfect stove, and that your delivery experience was smooth and hassle-free.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Awesome shopping experience
While looking to replace the washer that was unexpectedly out of order, we were in bit of urgency finding a new one. Walking into CAS and greeted by Aksha Verma, he introduced us to a few options and quickly helped us find the one that fits our needs, budget, and offered a clean and clear price without needing any "tough" negotiation! The delivery was awesome and professional, we have the new machine in just two days. You can't ask for more as a customer!!
March 14, 2026
Reply from Canadian Appliance Source - Surrey
Hi Chris,
Thank you so much for your fantastic feedback! We’re thrilled to hear that Aksha Verma provided attentive and efficient support, helping you find the perfect washer quickly and within your budget, with clear pricing. It’s wonderful to know that our delivery team got your new machine to you in just two days—fast, professional service is always our goal!
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Research what you need ahead of time
I liked that when I called, I got through to someone right away. I was told a delivery day and I said I'd confirm with my husband. Called back in 5 minutes and that day was gone and had to wait an additional 3 days for delivery so make sure you confirm so that you don't lose it. I liked the phone call 20 min ahead of time to confirm arrival. Delivery and install of washer/dryer done really fast. When they left, I went to vacuum up debris and there was a puddle of water leaking. They came right back but weren't able to get the hose elbowed in far enough for the washer how my husband told them to do it so my husband did it when he got home from work. One of the 2 men seemed to not speak English which I would have preferred. The washer/dryer did have a fabrication/smell. Kind of like a car repair place for quite a few days. Maybe that's normal though as they are new units. Overall a good experience.
March 6, 2026
Reply from Canadian Appliance Source - Surrey
Hello Craig
It’s great to know everything was handled smoothly and that you felt you received strong value as well. That’s exactly the kind of experience we aim to provide.
We look forward to assisting you again or welcoming you back soon.
Take care,
CAS
The sales rep was very accommodating…
The sales rep was very accommodating after I refused delivery of my first purchase.
March 6, 2026
Outstanding Service - Happy to Recommend
This Samsung range is the second appliance we’ve purchased from Canadian Appliance Source. After our first experience with them, their price and service set a very high bar, so they were the first place I went when we needed a new range. I’m happy to say they met that bar again.
They beat the MAP price listed on their own website and still came in lower than any other appliance store we checked in Vancouver.
The sales rep I worked with, Brijesh, was knowledgeable, helpful, and made the whole process painless. The delivery team was efficient and professional as well.
In short, I can’t say enough good things about Canadian Appliance Source. I’ll happily recommend them to anyone looking to purchase a new appliance.
March 2, 2026
Reply from Canadian Appliance Source - Surrey
Hi Reive,
Thank you for your wonderful review! We’re thrilled to hear that your second experience with CAS Vancouver met the high expectations set by your first purchase. It’s great to know that Brijesh provided knowledgeable and helpful service, and that our delivery team was efficient and professional.
We sincerely appreciate your continued trust and business with CAS. We look forward to assisting you with future appliance needs, and please feel free to recommend CAS to your family, friends, and colleagues!
CAS
As expected it was delivered without a…
As expected it was delivered without a problem.
February 27, 2026
Harlene was so helpful and tirelessly…
Harlene was so helpful and tirelessly explained to me and my spouse all about the refrigerator brand we chose. I am so thankful and appreciative for the assist.
March 7, 2026
Reply from Canadian Appliance Source - Surrey
Hi Felma,
Thank you for your wonderful review! We're thrilled to hear that Harlene provided thorough and patient guidance, helping you and your spouse make an informed choice about your refrigerator.
We truly appreciate your business with Canadian Appliance Source and look forward to serving you again in the future. Please feel free to recommend us to your family and friends who may be in the market for appliances!
CAS
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